W-Systems joins SugarCRM! Read Blog

Sugar User Group: Customer Success

Sugar User Group: Customer Success

We are excited to introduce a new role within W-Systems that is singularly focused on YOUR success. In this webinar, Matthew Cooke, Director of Customer Success shared some details of the latest customer success initiatives and further discussed how this move will positively impact all of our customers.

We reviewed the following initiatives:

  • About Customer Success at W-Systems 
  • Survey Results and Gauge on How We are Doing 
  • Introduction to wCare 
  • Support Portal 
  • Welcome Center

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