Support from the People Who Know Your Sales & Marketing Solutions Best
wCare is our pledge to you, our customer, to help you optimize and enhance your software on demand.
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On-Demand Service & Support
With the constantly evolving nature of software systems, companies like yours require the ability to adapt quickly and effectively when their growth demands changes.
wCare is our pledge to you, our customer, to help you optimize and enhance on demand. It provides the ultimate in flexibility and value for our customers and makes doing business with W-Systems easy and rewarding.
How Does wCare Work?
wCare positions you to adapt so you can maintain the overall value of your software platforms.
Simply log a request and we’ll take care of the rest. No lengthy documentation. No inflated fixed prices. And NO costly change orders.
Features and Benefits
With wCare, we cover all support, customization, configuration and consulting needs, as well as updates and upgrades for your on-premise deployments.
- Priority access to support for product issue resolution, bug fixes or questions
- Guaranteed response times
- Bi-weekly updates of your time usage and request statuses
- CRM customers get these additional benefits:
- Free access to all wTools modules
- Quarterly health-check to review and plan your CRM goals
- Access to our online Customer Support Portal for easy submission and request tracking
- Dedicated Client Engagement Manager
20+ Years of Happy Clients
Excellent Experience Implementing SugarCRM
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
Instrumental in our Upgrade
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
There Will Be Issues!
I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!
Great Coding and Good Service!
Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.
Great CRM Partner!
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
CRMs are Personal and Complicated
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
An Excellent Partner for Enhancements and Resources
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
Good Integrator to Work With
W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
The Entire Team Works Hard
The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!