Support from the People Who Know Your Sales & Marketing Solutions Best

wCare is our pledge to you, our customer, to help you optimize and enhance your software on demand.

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wCare Support

On-Demand Service & Support

With the constantly evolving nature of software systems, companies like yours require the ability to adapt quickly and effectively when their growth demands changes.

wCare is our pledge to you, our customer, to help you optimize and enhance on demand. It provides the ultimate in flexibility and value for our customers and makes doing business with W-Systems easy and rewarding.

How Does wCare Work?

wCare positions you to adapt so you can maintain the overall value of your software platforms.

Simply log a request and we’ll take care of the rest. No lengthy documentation. No inflated fixed prices. And NO costly change orders.

Features and Benefits

With wCare, we cover all support, customization, configuration and consulting needs, as well as updates and upgrades for your on-premise deployments.

  • Priority access to support for product issue resolution, bug fixes or questions
  • Guaranteed response times
  • Bi-weekly updates of your time usage and request statuses
  • CRM customers get these additional benefits:
    • Free access to all wTools modules
    • Quarterly health-check to review and plan your CRM goals
    • Access to our online Customer Support Portal for easy submission and request tracking
    • Dedicated Client Engagement Manager

20+ Years of Happy Clients

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

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Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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Great People to Work With

W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.

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Second to None

We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.

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There Will Be Issues!

I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

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Excellent Experience Implementing SugarCRM

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

Trustpilot