Support from the People Who Know Your Sales & Marketing Solutions Best

wCare is our pledge to you, our customer, to help you optimize and enhance your software on demand.

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wCare: On-Demand Support

On-Demand Support

With the constantly evolving nature of software systems, companies like yours require the ability to adapt quickly and effectively when their growth demands changes.

wCare is our pledge to you, our customer, to help you optimize and enhance on-demand. It provides the ultimate in flexibility and value for our customers and makes doing business with W-Systems easy and rewarding.

How Does wCare Work?

wCare positions you to adapt so you can maintain the overall value of your software platforms. Simply log a request and we’ll take care of the rest.

Features and Benefits

With wCare, we cover all support, and configuration needs.

  • Priority access to support for product issue resolution, bug fixes or questions
  • Guaranteed response times
  • Monthly updates of your time usage and request statuses
  • CRM customers get these additional benefits:
    • Free access to all wTools modules
    • Quarterly health-check to review and plan your CRM goals
    • Access to our online Customer Support Portal for easy submission and request tracking
    • Dedicated Client Engagement Manager

20+ Years of Happy Clients

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

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Great People to Work With

W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

Trustpilot