Support from the People Who Know Your Sales & Marketing Solutions Best

wCare is our pledge to you, our customer, to help you optimize and enhance your software on demand.

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wCare Support

On-Demand Service & Support

With the constantly evolving nature of software systems, companies like yours require the ability to adapt quickly and effectively when their growth demands changes.

wCare is our pledge to you, our customer, to help you optimize and enhance on demand. It provides the ultimate in flexibility and value for our customers and makes doing business with W-Systems easy and rewarding.

How Does wCare Work?

wCare positions you to adapt so you can maintain the overall value of your software platforms.

Simply log a request and we’ll take care of the rest. No lengthy documentation. No inflated fixed prices. And NO costly change orders.

Features and Benefits

With wCare, we cover all support, customization, configuration and consulting needs, as well as updates and upgrades for your on-premise deployments.

  • Priority access to support for product issue resolution, bug fixes or questions
  • Guaranteed response times
  • Bi-weekly updates of your time usage and request statuses
  • CRM customers get these additional benefits:
    • Free access to all wTools modules
    • Quarterly health-check to review and plan your CRM goals
    • Access to our online Customer Support Portal for easy submission and request tracking
    • Dedicated Client Engagement Manager

20+ Years of Happy Clients

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

Trustpilot