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Support from the People Who Know Your Sales & Marketing Solutions Best

wCare is our pledge to you, our customer, to help you optimize and enhance your software on demand.

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wCare: On-Demand Support

On-Demand Support

With the constantly evolving nature of software systems, companies like yours require the ability to adapt quickly and effectively when their growth demands changes.

wCare is our pledge to you, our customer, to help you optimize and enhance on-demand. It provides the ultimate in flexibility and value for our customers and makes doing business with W-Systems easy and rewarding.

How Does wCare Work?

wCare positions you to adapt so you can maintain the overall value of your software platforms. Simply log a request and we’ll take care of the rest.

Features and Benefits

With wCare, we cover all support, and configuration needs.

  • Priority access to support for product issue resolution, bug fixes or questions
  • Guaranteed response times
  • Monthly updates of your time usage and request statuses
  • CRM customers get these additional benefits:
    • Free access to all wTools modules
    • Quarterly health-check to review and plan your CRM goals
    • Access to our online Customer Support Portal for easy submission and request tracking
    • Dedicated Client Engagement Manager

20+ Years of Happy Clients

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Simply Amazing!

W-Systems has been truly amazing. The staff is extremely knowledgeable and friendly. They really go the extra mile to help you through the process, and always do their best to make your vision a reality instead of just taking the easy way out. We are super pleased and look forward to continued business together.

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

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Excellent Experience Implementing SugarCRM

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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