W-Systems joins SugarCRM! Read Blog

Customer Support

W-Systems is now part of SugarCRM, where providing excellent customer support is a top priority. Below you will find a breakdown of support resources that are available to help you get the answers you need.


SugarCRM logo


Support for Current SugarCRM Customers

If you are a current customer, we’ve diversified the channels in which you can contact us for any help—they now include phone, self-service options, our case portal and email at support@sugarcrm.com

Visit product support for self-service resources.

Submit a ticket or connect via chat in our Case Portal.

Give us a call:

  • US: 866-275-9951
  • EMEA: 
    • UK: 0044-2038088507
    • Rest of EMEA: 0049-89189-17-2200
  • APAC:
    • Australia: (+61) 1-800-213-386
    • New Zealand: 0800-442514
    • Rest of APAC: 0049-89189-17-2406
GoldMine CRM & wMobile logos

Other CRMs

Support for Other CRM Customers

Sugar will continue to serve customers using GoldMine by offering implementation and consulting services. All GoldMine product-related support needs should now be directed to GoldMine Support here. wMobile customers, if you're looking for the user guide, you can find it here.

Act-On Marketing Automation

Support for Current Act-On Customers

Please work directly with Act-On at 1-877-530-1555 for your service and support needs. For more information regarding Act-On support, visit their support page here.

Vonage Business

You can contact Vonage support 24/7 by calling 1-888-616-6414 or by going to businesssupport.vonage.com.

20+ Years of Happy Clients

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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Great Coding and Good Service!

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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Second to None

We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.