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W-Systems
Customer Support

Providing excellent customer support is a top priority for us as we continue to grow our product offerings and expertise. Below you will find a break down of support resources that are available to help you get the answers you need.

Learn more about wCare,
our On-Demand Service & Support.

Support (No Portal) Support Portal

Support

CRM (SugarCRM, GoldMine, wMobile)

Support for Current CRM Customers

If you are a current customer and have an active wCare agreement (or other support contracts with W-Systems), please submit your support inquiry using the instructions below.

Submitting a Support Ticket

  • Customers with support portal credentials can submit tickets here.
  • Customers without support portal credentials can submit tickets here.

To speed the resolution of the issue, please provide detailed information on the product and problem. Screenshots or log files always help!

Free Support Resources

CRM Support Portal

CRM Support Form

Act-On Marketing Automation

Support for Current Act-On Customers

If you are a current Act-On customer, please file a ticket with Act-On by sending an email to support@actonsoftware.com or submitting your inquiry here.

Free Support Resources

Email Act-On Support

Act-On Support Portal

Vonage Business

You can contact Vonage support 24/7 by calling 1-888-616-6414 or by going to businesssupport.vonage.com.

Call Vonage Support

Vonage Support

On-Demand Service & Support

Providing excellent customer support is a top priority for us as we continue to grow our product offerings and expertise. Below you will find a break down of support resources that are available to help you get the answers you need.

Learn More about wCare

20+ Years of Happy Clients

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Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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Excellent Experience Implementing SugarCRM

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

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Simply Amazing!

W-Systems has been truly amazing. The staff is extremely knowledgeable and friendly. They really go the extra mile to help you through the process, and always do their best to make your vision a reality instead of just taking the easy way out. We are super pleased and look forward to continued business together.

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

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Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.

Trustpilot