Collect Communication Data in One Central Location

Collect and manage communications data without driving your team crazy.

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W-Systems are Communications Experts

There is a better way to collect and distribute interactions data without adding time-consuming burdens on your staff or managers. Using Vonage, a full-featured business phone and VoIP system and email integration with Riva CRM Integration or Collabspot for Gmail and Office 365, involves platforms you are already familiar with and tools almost everyone in your organization already understands. Put us to the test, we love a challenge.

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The Path to Communications Success

Email

Did you accidentally forget to log an email in your CRM? Our communications tools can help you sync your email and CRM, so you never have to worry about missing key interaction data.

Phone

Take your business calls wherever you are! Our VoIP solutions enable you to bring take your office phone on the go! No manual call logging required—it's all nicely synced with your CRM and business apps.

SMS

Send and receive messages on your phone or computer, and start communicating the way your customers prefer with business text messaging. Our tools can also be configured to send you SMS notifications when your data indicates a lead is ready to make a purchase!

Sugar Connect Integrate SugarCRM with G Suite and Office 365

Embed Your CRM within G Suite and Office 365

Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day.

With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365, and pull relevant data to the surface as you interact with prospects and customers in real-time.

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Vonage Business - Complete Cloud-Based Telephony Solutions

W-Systems offers flexible telephony offerings depending on your business size and needs. Whether you're a small business, mid size, or large scale enterprise, Vonage Business can provide robust, intuitive solutions.

Vonage offers a fully-featured business phone system with the ability to integrate virtually all of your software, including Google's G Suite, CRM, and Business Intelligence.

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Sugar Integration for Email Systems

Riva delivers direct, server-side integration that goes beyond the limitations common with "free" plug-ins. Riva seamlessly syncs contacts, calendars, tasks, email, custom fields, custom objects, and other CRM data. The Riva Insight Panel allows you to access CRM data directly from your email inbox.

Learn More about Riva CRM Integration Watch a Demo

#1 Rated CRM Product

With Sugar, you get a simple user interface, industry-leading customer experience, and an intuitive customization platform. It's lean, fast and integrates with anything. Sugar's modern design works seamlessly on the devices you use every day. That's why more are ditching legacy systems and choosing Sugar to build better business relationships.

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Featured Case Studies

Latest from our Blog

How CRM Could Have Saved Ursula’s Demise In ‘The Little Mermaid’

October 14th, 2019   •   6 minute read

Take a look at three ways Ursula could have been “Ruler of all the Oceans” with the help of Sugar and W-Systems Sugar add-ons and integrations.

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How to View Amazon QuickSight Charts in Sugar

October 8th, 2019   •   3 minute read

Meet our Sugar integration for QuickSight, a BI tool that helps Sugar users working with large databases accomplish tasks faster.

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SugarConnection Boston 2019 Recap

October 3rd, 2019   •   7 minute read

This year’s SugarConnection in Boston came with a lot of exciting announcements, releases, and hot topics. Read our recap to find out how it went!

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Top 10 Reasons to Use wTools

September 27th, 2019   •   4 minute read

Are you a SugarCRM user? Find out why our wTools customizations will make your life much easier!

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Meet the Ultimate Sales and Marketing Truth Slayer

September 19th, 2019   •   5 minute read

Excited about SugarConnection Boston 2019? This year’s edition features Scott Stratten and we are here to give you an insight into his “unmarketing" views.

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Fall Into the New SugarCRM

September 18th, 2019   •   7 minute read

The weather may be starting to cool off, but make sure you don't miss our recap of all the latest Sugar news, without any filler or fluff.

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Training & Events

Sugar Administration - Essentials (Multi-Day)

Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.

Oct 15

Introduction to Sugar for End Users

This live virtual class will provide you with the tools necessary to use Sugar as a new End User.

Oct 29

Sugar New User Training

Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.

Oct 29

Sugar Reporting

This course is for any Sugar user that is looking to learn how to run reports efficiently in Sugar

Oct 31

Sugar Administration - Advanced (Multi-Day Class)

This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.

Nov 05
Sugar University

Navigating Sugar Market

In this course you'll learn how to navigate Sugar Market as well as understand what's located in each of its menus and shortcuts.

Sugar University

“New” Sugar Overview: Get to know our New Products and Summer ‘19 Release

Learn about Sugar's new product offerings as well as some of the great enhancements included in the Summer '19 release for Sugar Professional and Sugar Enterprise customers.

Web Training

Vonage Business Webinars

Get up close and personal with the Vonage Business Cloud phone system.

Web Training

Vonage Business Demo

Upgrade your office phone to a fully-featured business phone system with Vonage.

Web Training

Vonage Business Webinars

Get up close and personal with the Vonage Business Cloud phone system.

Web Training

CRM Integration to Vonage Demo

See how to integrate your voice interactions into your key CRM workflows with Vonage.

Web Training

Riva Integration for GoldMine: An Overview

How the Riva CRM Integration can directly sync GoldMine to email systems such as Exchange, Gmail and more.

Web Training

Riva Integration for Sugar: An Overview

How the Riva CRM Integration can directly sync Sugar to email systems such as Exchange, Gmail and more.

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