Collect Communication Data in One Central Location
Collect and manage communications data without driving your team crazy.
Schedule a Demo Request a Quote
W-Systems are Communications Experts
There is a better way to collect and distribute interactions data without adding time-consuming burdens on your staff or managers. Using Vonage, a full-featured business phone and VoIP system and email integration with Riva CRM Integration or Sugar Connect for Gmail and Office 365, involves platforms you are already familiar with and tools almost everyone in your organization already understands. Put us to the test, we love a challenge.
The Path to Communications Success
Did you accidentally forget to log an email in your CRM? Our communications tools can help you sync your email and CRM, so you never have to worry about missing key interaction data.
Phone
Take your business calls wherever you are! Our VoIP solutions enable you to bring take your office phone on the go! No manual call logging required—it's all nicely synced with your CRM and business apps.
SMS
Send and receive messages on your phone or computer, and start communicating the way your customers prefer with business text messaging. Our tools can also be configured to send you SMS notifications when your data indicates a lead is ready to make a purchase!
Embed Your CRM within G Suite and Office 365
Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day.
With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365, and pull relevant data to the surface as you interact with prospects and customers in real-time.
Learn More Watch a Demo
Vonage Business - Complete Cloud-Based Telephony Solutions
W-Systems offers flexible telephony offerings depending on your business size and needs. Whether you're a small business, mid size, or large scale enterprise, Vonage Business can provide robust, intuitive solutions.
Vonage offers a fully-featured business phone system with the ability to integrate virtually all of your software, including Google's G Suite, CRM, and Business Intelligence.
Learn More Watch a Demo
Sugar Integration for Email Systems
Riva delivers direct, server-side integration that goes beyond the limitations common with "free" plug-ins. Riva seamlessly syncs contacts, calendars, tasks, email, custom fields, custom objects, and other CRM data. The Riva Insight Panel allows you to access CRM data directly from your email inbox.
Learn More about Riva CRM Integration Watch a Demo
#1 Rated CRM Product
With Sugar, you get a simple user interface, industry-leading customer experience, and an intuitive customization platform. It's lean, fast and integrates with anything. Sugar's modern design works seamlessly on the devices you use every day. That's why more are ditching legacy systems and choosing Sugar to build better business relationships.
Learn More Start Your Free TrialThese are some of the industries that we work with:
Featured Case Studies
Latest from our Blog
Automate Communication Using Sugar Reports
Keep everyone aligned to your company’s goals, from wherever they are located with Sugar's real-time Reports and Dashboards.
Read More
Planning Events and Webinars in Sugar Market
Hosting webinars is an important way to engage with your customers and prospects, and Sugar Market has all you need to plan successful online events.
Read More
Access All Your Cloud Files from Sugar
Eliminate the need to switch back and forth between your CRM and file sharing by enabling users to access Dropbox, Google Drive, and OneDrive directly in Sugar.
Read More
How to Use Sugar Market Email Templates in Sugar
Close the sales-marketing gap with Sugar’s seamless integration with Sugar Market, and learn how to use email templates in Sugar in two easy steps!
Read More
4 Great New Capabilities for Sugar
See 4 new Sugar enhancements in action that can help you automate and streamline processes, improve engagement, and integrate messaging.
Read More
Remote Sales Management with Sugar Dashboards
See how your CRM can help you stay prepared and productive while working remotely by providing real-time insights into your customer data.
Read MoreTraining & Events
Introduction to SugarBPM/Advanced Workflow
This course is for administrators who would like to explore SugarBPM/Advanced Workflow and all it has to offer.
Working with Sugar Studio
This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.
Top 5 Sugar Enhancements From W-Systems
See our favorite enhancements to help you work faster and smarter in Sugar
Sugar Administration - Essentials (Multi-Day)
Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.
Admin Quick Start for Experienced CRM Administrators
This introductory course provides new Administrators who are familiar with other CRMs the skills necessary to start administering Sugar.
Vonage Business Webinars
Get up close and personal with the Vonage Business Cloud phone system.
Vonage Business Webinars
Get up close and personal with the Vonage Business Cloud phone system.
Riva Integration for GoldMine: An Overview
How the Riva CRM Integration can directly sync GoldMine to email systems such as Exchange, Gmail and more.
Recent Releases
Sugar Sell Q3 2020 (10.1)
Sugar Sell Q3 2020 (10.1) has been officially released and is available for customers using SugarCloud (Sugar-hosted SaaS) deployments. It includes new ways to track purchases and transactions, improvements to the Record View dashlet, Comment Log, and much more.
Sugar Q3 2020 (10.1)
Sugar Q3 2020 (10.1) has been officially released and is available for customers using SugarCloud (Sugar-hosted SaaS) deployments. This update workforce management capabilities, modules to track purchases and transactions, and many enhancements to the Sugar platform.