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Collect Communication Data in One Central Location

Collect and manage communications data without driving your team crazy.

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W-Systems are Communications Experts

There is a better way to collect and distribute interactions data without adding time-consuming burdens on your staff or managers. Using Vonage, a full-featured business phone and VoIP system and email integration with Riva CRM Integration or Sugar Connect for Gmail and Office 365, involves platforms you are already familiar with and tools almost everyone in your organization already understands. Put us to the test, we love a challenge.

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The Path to Communications Success

Email

Did you accidentally forget to log an email in your CRM? Our communications tools can help you sync your email and CRM, so you never have to worry about missing key interaction data.

Phone

Take your business calls wherever you are! Our VoIP solutions enable you to bring take your office phone on the go! No manual call logging required—it's all nicely synced with your CRM and business apps.

SMS

Send and receive messages on your phone or computer, and start communicating the way your customers prefer with business text messaging. Our tools can also be configured to send you SMS notifications when your data indicates a lead is ready to make a purchase!

Sugar Connect Integrate SugarCRM with G Suite and Office 365

Embed Your CRM within G Suite and Office 365

Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day.

With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365, and pull relevant data to the surface as you interact with prospects and customers in real-time.

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Vonage Business - Complete Cloud-Based Telephony Solutions

W-Systems offers flexible telephony offerings depending on your business size and needs. Whether you're a small business, mid size, or large scale enterprise, Vonage Business can provide robust, intuitive solutions.

Vonage offers a fully-featured business phone system with the ability to integrate virtually all of your software, including Google's G Suite, CRM, and Business Intelligence.

Learn More Watch a Demo

Sugar Integration for Email Systems

Riva delivers direct, server-side integration that goes beyond the limitations common with "free" plug-ins. Riva seamlessly syncs contacts, calendars, tasks, email, custom fields, custom objects, and other CRM data. The Riva Insight Panel allows you to access CRM data directly from your email inbox.

Learn More about Riva CRM Integration Watch a Demo

#1 Rated CRM Product

With Sugar, you get a simple user interface, industry-leading customer experience, and an intuitive customization platform. It's lean, fast and integrates with anything. Sugar's modern design works seamlessly on the devices you use every day. That's why more are ditching legacy systems and choosing Sugar to build better business relationships.

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Featured Case Studies

Latest from our Blog

Best Apps and Tools to Keep Your Teams Productive When Working Remotely

March 23rd, 2020   •   5 minute read

W-Systems has always encouraged its employees to work remotely when needed. Learn how to keep your teams productive and engaged, even outside the office.

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W-Systems Named 2020 SugarCRM North America Reseller of the Year

March 19th, 2020   •   3 minute read

W-Systems has been awarded the 2020 SugarCRM North America Reseller of the Year, securing its position as a trusted SugarCRM reseller.

Read More

“Business As Usual” Is Not Business As Usual Anymore!

March 18th, 2020   •   5 minute read

Learn how to change your approach to doing business in the new global context and learn how a local way of doing business could save your enterprise.

Read More

Exclusive W-Systems Chat with SugarCRM CEO, Craig Charlton

March 12th, 2020   •   4 minute read

Discover how SugarCRM’s recent product developments and its vision for the future of CX will benefit your business.

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A Better Way to Track and Report on Marketing Interactions in Sugar

February 25th, 2020   •   6 minute read

Problem: your sales team doesn’t log into your Marketing software to check on lead interactions. Solution: bring the interactions to them, directly in Sugar!

Read More

4 New Features in wMobile for SugarCRM

February 21st, 2020   •   4 minute read

We updated wMobile for SugarCRM to support even more Sugar enhancements, including cloud storage support, report charts, file attachments, and more!

Read More

Training & Events

Introduction to Sugar for End Users

This live virtual class will provide you with the tools necessary to use Sugar as a new End User.

Apr 14

Sugar Reporting

This course is for any Sugar user that is looking to learn how to run reports efficiently in Sugar

Apr 16

Sugar New User Training

Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.

Apr 16

CRM Evolution 2020

Join CRM industry leading speakers, exhibitors, and your peers at CRM Evolution 2020.

Apr 27

Sugar Administration - Advanced (Multi-Day Class)

This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.

May 05
Sugar University

Getting Started with Roles, Permissions, & the iFrame

In this course you'll learn the essentials of Sugar Market roles & permissions.

Web Training

Vonage Business Webinars

Get up close and personal with the Vonage Business Cloud phone system.

Web Training

Vonage Business Webinars

Get up close and personal with the Vonage Business Cloud phone system.

Web Training

Riva Integration for GoldMine: An Overview

How the Riva CRM Integration can directly sync GoldMine to email systems such as Exchange, Gmail and more.

Recent Releases

April 06, 2020

Sugar Serve 10.0

Sugar Serve 10.0 has been officially released for all commercial versions of SugarCloud (Sugar-hosted SaaS) deployments. This update includes improvements made to the Tile View feature, increased dashboard limit from 20 to 50 and more.

April 06, 2020

Sugar Sell 10.0

Sugar Sell 10.0 has been officially released for all commercial versions of SugarCloud (Sugar-hosted SaaS) deployments. This update includes support for use in the Edge browser,the option to configure where field names are placed in relation to their field values, the ability to view long record names, and much more.

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