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Collect Communication Data in One Central Location

Collect and manage communications data without driving your team crazy.

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W-Systems are Communications Experts

There is a better way to collect and distribute interactions data without adding time-consuming burdens on your staff or managers. Using Vonage, a full-featured business phone and VoIP system and email integration with Riva CRM Integration or Sugar Connect for Gmail and Office 365, involves platforms you are already familiar with and tools almost everyone in your organization already understands. Put us to the test, we love a challenge.

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The Path to Communications Success

Email

Did you accidentally forget to log an email in your CRM? Our communications tools can help you sync your email and CRM, so you never have to worry about missing key interaction data.

Phone

Take your business calls wherever you are! Our VoIP solutions enable you to bring take your office phone on the go! No manual call logging required—it's all nicely synced with your CRM and business apps.

SMS

Send and receive messages on your phone or computer, and start communicating the way your customers prefer with business text messaging. Our tools can also be configured to send you SMS notifications when your data indicates a lead is ready to make a purchase!

Sugar Connect Integrate SugarCRM with G Suite and Office 365

Embed Your CRM within G Suite and Office 365

Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day.

With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365, and pull relevant data to the surface as you interact with prospects and customers in real-time.

Learn More Watch a Demo

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Vonage Business - Complete Cloud-Based Telephony Solutions

W-Systems offers flexible telephony offerings depending on your business size and needs. Whether you're a small business, mid size, or large scale enterprise, Vonage Business can provide robust, intuitive solutions.

Vonage offers a fully-featured business phone system with the ability to integrate virtually all of your software, including Google's G Suite, CRM, and Business Intelligence.

Learn More Watch a Demo

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Sugar Integration for Email Systems

Riva delivers direct, server-side integration that goes beyond the limitations common with "free" plug-ins. Riva seamlessly syncs contacts, calendars, tasks, email, custom fields, custom objects, and other CRM data. The Riva Insight Panel allows you to access CRM data directly from your email inbox.

Learn More about Riva CRM Integration Watch a Demo

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#1 Rated CRM Product

With Sugar, you get a simple user interface, industry-leading customer experience, and an intuitive customization platform. It's lean, fast and integrates with anything. Sugar's modern design works seamlessly on the devices you use every day. That's why more are ditching legacy systems and choosing Sugar to build better business relationships.

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Featured Case Studies

Latest from our Blog

Automate Communication Using Sugar Reports

June 25th, 2020   •   3 minute read

Keep everyone aligned to your company’s goals, from wherever they are located with Sugar's real-time Reports and Dashboards.

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Planning Events and Webinars in Sugar Market

June 16th, 2020   •   7 minute read

Hosting webinars is an important way to engage with your customers and prospects, and Sugar Market has all you need to plan successful online events.

Read More

Access All Your Cloud Files from Sugar

June 10th, 2020   •   3 minute read

Eliminate the need to switch back and forth between your CRM and file sharing by enabling users to access Dropbox, Google Drive, and OneDrive directly in Sugar.

Read More

How to Use Sugar Market Email Templates in Sugar

June 10th, 2020   •   4 minute read

Close the sales-marketing gap with Sugar’s seamless integration with Sugar Market, and learn how to use email templates in Sugar in two easy steps!

Read More

4 Great New Capabilities for Sugar

June 5th, 2020   •   5 minute read

See 4 new Sugar enhancements in action that can help you automate and streamline processes, improve engagement, and integrate messaging.

Read More

Remote Sales Management with Sugar Dashboards

May 27th, 2020   •   3 minute read

See how your CRM can help you stay prepared and productive while working remotely by providing real-time insights into your customer data.

Read More

Training & Events

Introduction to SugarBPM/Advanced Workflow

This course is for administrators who would like to explore SugarBPM/Advanced Workflow and all it has to offer.

Jul 21

Working with Sugar Studio

This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.

Jul 23

Top 5 Sugar Enhancements From W-Systems

See our favorite enhancements to help you work faster and smarter in Sugar

Jul 29

Sugar Administration - Essentials (Multi-Day)

Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.

Aug 04
Web Training

Admin Quick Start for Experienced CRM Administrators

This introductory course provides new Administrators who are familiar with other CRMs the skills necessary to start administering Sugar.

Web Training

Vonage Business Webinars

Get up close and personal with the Vonage Business Cloud phone system.

Web Training

Vonage Business Webinars

Get up close and personal with the Vonage Business Cloud phone system.

Web Training

Riva Integration for GoldMine: An Overview

How the Riva CRM Integration can directly sync GoldMine to email systems such as Exchange, Gmail and more.

Recent Releases

July 14, 2020

Sugar Sell Q3 2020 (10.1)

Sugar Sell Q3 2020 (10.1) has been officially released and is available for customers using SugarCloud (Sugar-hosted SaaS) deployments. It includes new ways to track purchases and transactions, improvements to the Record View dashlet, Comment Log, and much more.

July 14, 2020

Sugar Q3 2020 (10.1)

Sugar Q3 2020 (10.1) has been officially released and is available for customers using SugarCloud (Sugar-hosted SaaS) deployments. This update workforce management capabilities, modules to track purchases and transactions, and many enhancements to the Sugar platform.

View All Releases
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