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Managing Relationships Means Mastering Data

You don’t have to be a data scientist (or a millionaire) to see the benefits of your data. Work with W-Systems to extract, process, and visualize your organization's valuable data with our business intelligence services.

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Business Intelligence BI Amazon QuickSight wBenchmark SugarCRM Addoptify

W-Systems are Business Intelligence Experts

Gain insight into your customer and an edge over your competitors by surfacing the right data for your sales and marketing teams. With W-Systems Business Intelligence solutions such as Amazon QuickSight, you can blend data from different sources, build complex visualizations of data, and process large data sets without bogging down your CRM system. Put us to the test, we love a challenge.

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The Path to Business Intelligence Success

Data Extraction

Is your data spread around multiple platforms? With Business Intelligence, you can aggregate it in one place and display it in easy-to-read charts and reports.

Data Processing

Do you have a wealth of data but don't know how it could help your business? Our Business Intelligence tools can help you sift through it and see the information management needs.

Data Visualization

Stop setting up reports and charts in multiple spreadsheet files—Business Intelligence solutions enable you to build beautiful charts and have them displayed in any application you need them to be.

Data Quality

Sync your database(s) with a Business Intelligence platform and make sure you present the most up-to-date company performance data to management in your reports!

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The First Business Intelligence Service for Everyone in Your Organization

Amazon QuickSight is a fast, cloud-powered business intelligence (BI) service that makes it easy for you to deliver insights to everyone in your organization.

With the industry's first pay-per-session billing model, you only pay for what you use. This allows you to give all of your users access to the data they need without expensive per-seat licenses.

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Time Series KPIs in SugarCRM

With wBenchmark, you can define, capture and visualize Key Performance Indicators (KPIs) inside Sugar.

wBenchmark adds the unique capability to capture and store KPIs from any Sugar standard or user-defined modules at specific points in time such as daily, weekly, monthly, quarterly, and yearly periods.

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SugarCRM Sugar Discover Sales Revenue Analytics

Revenue Analytics Has Never Been so Easy — or So Thorough

Sugar Discover is a radical new approach to customer analytics that makes it incredibly fast and easy to extract insight from your Sugar data.

Sugar Discover surfaces what’s important now, automatically alerting you to changes in key metrics that are trending significantly above or below target, or that break from historical patterns. With Discover, there is no need to build and maintain your own analytical database, no need to learn SQL, no need to run ETL processes, no need to learn complicated general-purpose BI tools, and no need to hire expensive technical resources. 

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Workflows for Non-Technical Business Managers

Using this solution, you can orchestrate not only your customer-­‐facing processes but also manage your internal processes such as Territory Planning and Account Planning. You can even build smaller journeys within the overall customer lifecycle such as onboarding.

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SugarCRM Customer Experience CX CRM

#1 Rated CRM Product

With Sugar, you get a simple user interface, industry-leading customer experience, and an intuitive customization platform. It's lean, fast and integrates with anything. Sugar's modern process tool, SugarBPM, allows non-technical managers to build out automated processes in CRM. That's why more are ditching legacy systems and choosing Sugar to build better business relationships.

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Featured Case Studies

Latest from our Blog

Release RoundUp: Sugar Q4 2020 (10.2)

October 23rd, 2020   •   9 minute read

The latest release of Sugar, known as Sugar Q4 2020 is a SugarCloud release that introduces several awesome updates. Here’s our Release RoundUp for Sugar 10.2!

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Advanced Calendar Solution for Sugar

October 22nd, 2020   •   3 minute read

We just released a brand new version of wCalendar, our Sugar enhancement that enables users to display any Sugar records in a calendar.

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SugarConnected 2020 Recap: The Next Frontier in Customer Experience

October 20th, 2020   •   9 minute read

Even in a virtual environment, SugarConnected 2020 was full of news and announcements for Sugar customers. Learn what SugarCRM has in store for you in 2021.

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The 5 Secrets of the W-Systems Professional Services Team

October 15th, 2020   •   6 minute read

How does W-Systems successfully implement so many Sugar projects? Learn more straight from our Professional Services team!

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Improve Member Engagement with Marketing Automation

October 15th, 2020   •   3 minute read

Learn how to effectively communicate with your members with Sugar Market, the fully-featured marketing automation platform integrated with Symitar.

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Use Sugar Data to Easily Generate Complex Documents

October 9th, 2020   •   3 minute read

Learn how to add Sugar formulas to your document templates and get your results directly in the document, without having to create any new Sugar fields.

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Training & Events

Sugar New User Training

Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.

Nov 12

Sugar Administration - Advanced (Multi-Day Class)

This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.

Nov 17

Introduction to SugarBPM

This course is for administrators who would like to explore SugarBPM/Advanced Workflow and all it has to offer.

Nov 24
Sugar University

How to Use Sugar Sell

This course is designed to provide a basic introduction to Sugar Sell for end-users.

Webinar

Social Media Analytics using Amazon QuickSight

Learn how to connect data sources, data preparation, data visualization, and collaboration with Amazon QuickSight.

Recent Releases

October 12, 2020

Sugar Mobile SDK 25.0

The latest Mobile SDK release is compatible with Sugar Mobile 25.0 and is available for SugarCRM customers or SugarCRM OEM Partners.

October 07, 2020

Sugar Mobile 25.0 for Android

Sugar Mobile 25.0 for Android includes the ability to resize uploaded images and the addition of the Messages module for Sugar Serve users.

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