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Managing Relationships Means Mastering Data

You don’t have to be a data scientist (or a millionaire) to see the benefits of your data. Extract, process, and visualize your organization's valuable data with our business intelligence services.

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Business Intelligence BI Amazon QuickSight wBenchmark SugarCRM Addoptify

Extract, Process, and Visualize Your Valuable Data

Gain insight into your customer and an edge over your competitors by surfacing the right data for your business. With Sugar Discover, you can leverage time-aware analytics without the expensive implementation of a BI tool. W-Systems Business Intelligence solutions such as wBenchmark and Addoptify's Customer Journey Plug-In for Sugar you can blend data from different sources, build complex visualizations of data, and process large data sets without bogging down your CRM system.

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The Path to Business Intelligence Success

Data Extraction

Is your data spread around multiple platforms? With Business Intelligence, you can aggregate it in one place and display it in easy-to-read charts and reports.

Data Processing

Do you have a wealth of data but don't know how it could help your business? Our Business Intelligence tools can help you sift through it and see the information management needs.

Data Visualization

Stop setting up reports and charts in multiple spreadsheet files—Business Intelligence solutions enable you to build beautiful charts and have them displayed in any application you need them to be.

Data Quality

Sync your database(s) with a Business Intelligence platform and make sure you present the most up-to-date company performance data to management in your reports!

SugarCRM Sugar Discover Sales Revenue Analytics

Revenue Analytics Has Never Been so Easy — or So Thorough

Sugar Discover is a radical new approach to customer analytics that makes it incredibly fast and easy to extract insight from your Sugar data.

Sugar Discover surfaces what’s important now, automatically alerting you to changes in key metrics that are trending significantly above or below target, or that break from historical patterns. With Discover, there is no need to build and maintain your own analytical database, no need to learn SQL, no need to run ETL processes, no need to learn complicated general-purpose BI tools, and no need to hire expensive technical resources. 

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Time Series KPIs in SugarCRM

With wBenchmark, you can define, capture and visualize Key Performance Indicators (KPIs) inside Sugar.

wBenchmark adds the unique capability to capture and store KPIs from any Sugar standard or user-defined modules at specific points in time such as daily, weekly, monthly, quarterly, and yearly periods.

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Workflows for Non-Technical Business Managers

Using this solution, you can orchestrate not only your customer-­‐facing processes but also manage your internal processes such as Territory Planning and Account Planning. You can even build smaller journeys within the overall customer lifecycle such as onboarding.

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SugarCRM Customer Experience CX CRM

#1 Rated CRM Product

With Sugar, you get a simple user interface, industry-leading customer experience, and an intuitive customization platform. It's lean, fast and integrates with anything. Sugar's modern process tool, SugarBPM, allows non-technical managers to build out automated processes in CRM. That's why more are ditching legacy systems and choosing Sugar to build better business relationships.

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Featured Case Studies

Latest from our Blog

A Bright Future with SugarCRM

November 5th, 2020   •   2 minute read

We are pleased to announce we’ve been acquired by Sugar and are officially joining forces to help our customers create customers for life.

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11 Practical Steps for Migrating from Email Marketing to Marketing Automation

October 29th, 2020   •   10 minute read

Learn how to leverage Sugar Market's features for a smooth migration from email marketing to marketing automation!

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Release RoundUp: Sugar Q4 2020 (10.2)

October 23rd, 2020   •   9 minute read

The latest release of Sugar, known as Sugar Q4 2020 is a SugarCloud release that introduces several awesome updates. Here’s our Release RoundUp for Sugar 10.2!

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Advanced Calendar Solution for Sugar

October 22nd, 2020   •   3 minute read

We just released a brand new version of wCalendar, our Sugar enhancement that enables users to display any Sugar records in a calendar.

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SugarConnected 2020 Recap: The Next Frontier in Customer Experience

October 20th, 2020   •   9 minute read

Even in a virtual environment, SugarConnected 2020 was full of news and announcements for Sugar customers. Learn what SugarCRM has in store for you in 2021.

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The 5 Secrets of the W-Systems Professional Services Team

October 15th, 2020   •   6 minute read

How does W-Systems successfully implement so many Sugar projects? Learn more straight from our Professional Services team!

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Training & Events

Introduction to SugarBPM

This course is for administrators who would like to explore SugarBPM/Advanced Workflow and all it has to offer.

Dec 01

Working with Sugar Studio

This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.

Dec 03

Sugar Administration - Essentials (Multi-Day)

Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.

Dec 08

Introduction to Sugar for End Users

This live virtual class will provide you with the tools necessary to use Sugar as a new End User.

Dec 15

Sugar Reporting

This course is for any Sugar user that is looking to learn how to run reports efficiently in Sugar.

Dec 17
Sugar University

How to Use Sugar Sell

This course is designed to provide a basic introduction to Sugar Sell for end-users.

Sugar University

Introduction to Sugar Discover

The self-paced course will provide you with a basic understanding of how to useSugar Discover.

Web Training

Introduction to wBenchmark

A look at wBenchmark, our Sugar add-on that enables you to capture periodic snapshots values of key performance metrics.

Recent Releases

October 27, 2020

Sugar Discover October 27, 2020 Update

The October 27, 2020 update to Sugar Discover includes a new version of the Discover Dashlet package.

October 12, 2020

Sugar Mobile SDK 25.0

The latest Mobile SDK release is compatible with Sugar Mobile 25.0 and is available for SugarCRM customers or SugarCRM OEM Partners.

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