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Managing Relationships Means Mastering Data

You don’t have to be a data scientist (or a millionaire) to see the benefits of your data. Work with W-Systems to extract, process, and visualize your organization's valuable data with our business intelligence services.

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W-Systems are Business Intelligence Experts

Gain insight into your customer and an edge over your competitors by surfacing the right data for your sales and marketing teams. With W-Systems Business Intelligence solutions such as Amazon QuickSight, you can blend data from different sources, build complex visualizations of data, and process large data sets without bogging down your CRM system. Put us to the test, we love a challenge.

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The Path to Business Intelligence Success

Data Extraction

Is your data spread around multiple platforms? With Business Intelligence, you can aggregate it in one place and display it in easy-to-read charts and reports.

Data Processing

Do you have a wealth of data but don't know how it could help your business? Our Business Intelligence tools can help you sift through it and see the information management needs.

Data Visualization

Stop setting up reports and charts in multiple spreadsheet files—Business Intelligence solutions enable you to build beautiful charts and have them displayed in any application you need them to be.

Data Quality

Sync your database(s) with a Business Intelligence platform and make sure you present the most up-to-date company performance data to management in your reports!

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The First Business Intelligence Service for Everyone in Your Organization

Amazon QuickSight is a fast, cloud-powered business intelligence (BI) service that makes it easy for you to deliver insights to everyone in your organization.

With the industry's first pay-per-session billing model, you only pay for what you use. This allows you to give all of your users access to the data they need without expensive per-seat licenses.

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Time Series KPIs in SugarCRM

With wBenchmark, you can define, capture and visualize Key Performance Indicators (KPIs) inside Sugar.

wBenchmark adds the unique capability to capture and store KPIs from any Sugar standard or user-defined modules at specific points in time such as daily, weekly, monthly, quarterly, and yearly periods.

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SugarCRM Sugar Discover Sales Revenue Analytics

Revenue Analytics Has Never Been so Easy — or So Thorough

Sugar Discover is a radical new approach to customer analytics that makes it incredibly fast and easy to extract insight from your Sugar data.

Sugar Discover surfaces what’s important now, automatically alerting you to changes in key metrics that are trending significantly above or below target, or that break from historical patterns. With Discover, there is no need to build and maintain your own analytical database, no need to learn SQL, no need to run ETL processes, no need to learn complicated general-purpose BI tools, and no need to hire expensive technical resources. 

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Workflows for Non-Technical Business Managers

Using this solution, you can orchestrate not only your customer-­‐facing processes but also manage your internal processes such as Territory Planning and Account Planning. You can even build smaller journeys within the overall customer lifecycle such as onboarding.

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SugarCRM Customer Experience CX CRM

#1 Rated CRM Product

With Sugar, you get a simple user interface, industry-leading customer experience, and an intuitive customization platform. It's lean, fast and integrates with anything. Sugar's modern process tool, SugarBPM, allows non-technical managers to build out automated processes in CRM. That's why more are ditching legacy systems and choosing Sugar to build better business relationships.

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Featured Case Studies

Latest from our Blog

Reduce Time & Automate Anything in Sugar with Custom Buttons

September 24th, 2020   •   4 minute read

Learn how to simplify your workflow in Sugar with Custom Buttons and spend less time on your daily activities.

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Lead Scoring with Sugar Market

September 16th, 2020   •   4 minute read

Learn more about Sugar Market’s lead scoring capabilities that can enable you to accelerate your sales cycle by sending only the most qualified leads to Sales.

Read More

Using Cluster Bar Charts to Manage Goals in Sugar

September 10th, 2020   •   3 minute read

Learn how to easily set up goals and manage progress for your company, teams and employees in Sugar.

Read More

Increase User Productivity and Integrate Slack with Sugar

August 27th, 2020   •   3 minute read

Learn how to easily boost your teams' productivity and collaboration by integrating Slack with Sugar.

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SugarCRM Accelerates AI Delivery After Acquiring Node

August 26th, 2020   •   4 minute read

Prepare for an AI-powered era for SugarCRM! On August 24th, SugarCRM acquired Node, a California-based startup in specialized in artificial intelligence apps.

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What is Customer Experience (CX), and How Can You Improve It?

August 19th, 2020   •   8 minute read

How customer-centric is your brand? Are you exceeding your customers’ expectations, or rather doing barely enough to remain a valid option for them?

Read More

Training & Events

Sugar Administration - Essentials (Multi-Day)

Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.

Oct 06

Introduction to Sugar for End Users

This live virtual class will provide you with the tools necessary to use Sugar as a new End User.

Oct 20

Sugar Reporting

This course is for any Sugar user that is looking to learn how to run reports efficiently in Sugar.

Oct 22
Sugar University

How to Use Sugar Sell

This course is designed to provide a basic introduction to Sugar Sell for end-users.

Webinar

Social Media Analytics using Amazon QuickSight

Learn how to connect data sources, data preparation, data visualization, and collaboration with Amazon QuickSight.

Recent Releases

September 15, 2020

Sugar Mobile SDK 24.0

The latest Mobile SDK release is compatible with Sugar Mobile 24.0 and is available for SugarCRM customers or SugarCRM OEM Partners.

September 15, 2020

Sugar Mobile 24.0 for Android

Sugar Mobile 24.0 for Android includes the ability to create, edit, and save custom list view filters directly in the app.

View All Releases
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