Managing Relationships Means Mastering Data
You don’t have to be a data scientist (or a millionaire) to see the benefits of your data. Work with W-Systems to extract, process, and visualize your organization's valuable data with our business intelligence services.
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W-Systems are Business Intelligence Experts
Gain insight into your customer and an edge over your competitors by surfacing the right data for your sales and marketing teams. With W-Systems Business Intelligence solutions such as Amazon QuickSight, you can blend data from different sources, build complex visualizations of data, and process large data sets without bogging down your CRM system. Put us to the test, we love a challenge.
The Path to Business Intelligence Success
Data Extraction
Is your data spread around multiple platforms? With Business Intelligence, you can aggregate it in one place and display it in easy-to-read charts and reports.
Data Processing
Do you have a wealth of data but don't know how it could help your business? Our Business Intelligence tools can help you sift through it and see the information management needs.
Data Visualization
Stop setting up reports and charts in multiple spreadsheet files—Business Intelligence solutions enable you to build beautiful charts and have them displayed in any application you need them to be.
Data Quality
Sync your database(s) with a Business Intelligence platform and make sure you present the most up-to-date company performance data to management in your reports!
The First Business Intelligence Service for Everyone in Your Organization
Amazon QuickSight is a fast, cloud-powered business intelligence (BI) service that makes it easy for you to deliver insights to everyone in your organization.
With the industry's first pay-per-session billing model, you only pay for what you use. This allows you to give all of your users access to the data they need without expensive per-seat licenses.
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Time Series KPIs in SugarCRM
With wBenchmark, you can define, capture and visualize Key Performance Indicators (KPIs) inside Sugar.
wBenchmark adds the unique capability to capture and store KPIs from any Sugar standard or user-defined modules at specific points in time such as daily, weekly, monthly, quarterly, and yearly periods.
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Revenue Analytics Has Never Been so Easy — or So Thorough
Sugar Discover is a radical new approach to customer analytics that makes it incredibly fast and easy to extract insight from your Sugar data.
Sugar Discover surfaces what’s important now, automatically alerting you to changes in key metrics that are trending significantly above or below target, or that break from historical patterns. With Discover, there is no need to build and maintain your own analytical database, no need to learn SQL, no need to run ETL processes, no need to learn complicated general-purpose BI tools, and no need to hire expensive technical resources.
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Workflows for Non-Technical Business Managers
Using this solution, you can orchestrate not only your customer-‐facing processes but also manage your internal processes such as Territory Planning and Account Planning. You can even build smaller journeys within the overall customer lifecycle such as onboarding.
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#1 Rated CRM Product
With Sugar, you get a simple user interface, industry-leading customer experience, and an intuitive customization platform. It's lean, fast and integrates with anything. Sugar's modern process tool, SugarBPM, allows non-technical managers to build out automated processes in CRM. That's why more are ditching legacy systems and choosing Sugar to build better business relationships.
Learn About SugarBPM Start Your Free TrialThese are some of the industries that we work with:
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Introduction to Sugar for End Users
This live virtual class will provide you with the tools necessary to use Sugar as a new End User.
Sugar Reporting
This course is for any Sugar user that is looking to learn how to run reports efficiently in Sugar
Sugar New User Training
Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.
CRM Evolution 2020
Join CRM industry leading speakers, exhibitors, and your peers at CRM Evolution 2020.
Sugar Administration - Advanced (Multi-Day Class)
This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.
Getting Started with Roles, Permissions, & the iFrame
In this course you'll learn the essentials of Sugar Market roles & permissions.
Social Media Analytics using Amazon QuickSight
Learn how to connect data sources, data preparation, data visualization, and collaboration with Amazon QuickSight.
Recent Releases
Sugar Q2 2020 (10.0)
Sugar Q2 2020 (10.0.) has been officially released for all commercial versions of On-Demand and On-Premise deployments. It includes every new feature from the Summer '19, Fall '19 and Winter '20 updates for On-Demand instances of Sugar, along with updates for Tile and Record views, cookie consent for users, and much more.
Sugar Serve Q2 2020 (10.0)
Sugar Serve Q2 2020 (10.0) has been officially released for all commercial versions of SugarCloud (Sugar-hosted SaaS) deployments. This update includes to ability to quick-create cases, cookie consent for users, enhancements to the Record and Tile views, new features for SugarBPM, and more.