Vonage integrations are built from the network up, providing efficiency, reliability, and enhanced quality of service for your SugarCRM tasks.
Effortlessly integrate your voice interactions into your key SugarCRM workflows.
Vonage for SugarCRM Integration provides a rich, easy to use and intuitive interface that helps your business be more productive on desktop and on your employees mobile devices.
Automatically log all incoming and outgoing calls through SugarCRM when the caller ID or clicked number is matched to a SugarCRM contact or lead.
Click to dial any phone number appearing in SugarCRM through your Vonage Business phone system. The app also ties the call record to the corresponding contact in SugarCRM.
Note taking for inbound/outbound calls are captured in call activities. From the same screen pop up, you can schedule next calls or tasks.
Screen pops let you know who’s calling and provide relevant account details from SugarCRM. Quickly create contacts or lead while on the call with new customers.
Using Vonage for SugarCRM integration requires a supported web browser, the Vonage Integration Suite application, an active Vonage Business account and a SugarCRM account
Customers can activate SugarCRM integration within their Admin Portal or by calling the Vonage support team.
Vonage Business starting from $25 per user per month
W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.
We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.