Vonage for SugarCRM

The Vonage Business integration for Sugar provides a rich, easy to use and intuitive interface that helps your business be more productive on desktop and on your employees' mobile devices.

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SugarCRM Integration

Built for Customer Engagement. Engineered for Productivity

Vonage integrations are built from the network up, providing efficiency, reliability, and enhanced quality of service for your SugarCRM tasks.

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Get More Out of SugarCRM

Effortlessly integrate your voice interactions into your key SugarCRM workflows.

Vonage for SugarCRM Integration provides a rich, easy to use and intuitive interface that helps your business be more productive on desktop and on your employees mobile devices.

  • No client-side installation
  • Richer data interactions across business applications
  • Supported on most browsers including Edge, Chrome, and Firefox
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Automated Call Logging

Automatically log all incoming and outgoing calls through SugarCRM when the caller ID or clicked number is matched to a SugarCRM contact or lead.
 

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Click-to-Dial

Click to dial any phone number appearing in SugarCRM through your Vonage Business phone system. The app also ties the call record to the corresponding contact in SugarCRM.
 

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Call Note Taking & Tasks

Note taking for inbound/outbound calls are captured in call activities. From the same screen pop up, you can schedule next calls or tasks.
 

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Incoming/Outbound Screen Pops

Screen pops let you know who’s calling and provide relevant account details from SugarCRM. Quickly create contacts or lead while on the call with new customers.
 

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Getting Started

Using Vonage for SugarCRM integration requires a supported web browser, the Vonage Integration Suite application, an active Vonage Business account and a SugarCRM account

Customers can activate SugarCRM integration within their Admin Portal or by calling the Vonage support team. 

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Vonage Business starting from $25 per user per month

20+ Years of Happy Clients

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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Excellent Experience Implementing SugarCRM

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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Great People to Work With

W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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