Imagine resolving every customer service inquiry promptly and proficiently — without a single sloppy handoff or having to scramble for purchase histories. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has everything you need to create outstanding customer experiences.
You’ll always be prepared to give customers exactly what they need. At any moment, for any issue or interaction.
Sugar’s modern, agent-focused interface paints a clear picture of each customer’s needs so you can resolve issues quickly and confidently. And when you integrate with Sugar Sell and Sugar Market, you’ll get a 360 view of every interaction they’ve ever had with your company.
Focus on people, not processes. SugarBPM helps ensure your customers receive a prompt response for each and every case. It means a better experience for them and more loyalty and retention for you.
Build out robust self-service and knowledge-driven support tools that reduce the need for agent-assisted cases. Better yet, real-time reports and dashboards will clue you in to problem areas before they become full-blown issues.
Too many companies today are investing time and money to capture leads and land sales — only to watch those relationships crumble because of bad customer experience. With Sugar Serve, it’s easy to keep customers happy and coming back for more. With a customer support platform focused on the features that matter most to service agents, you’ll always have instant access to the exact insights you need.Download Overview
Empower your agents to be more productive with a powerful, efficient console. Sugar Serve's service console leverages SLA information, along with case priority and severity, to intelligently prioritize each and every inquiry.Learn More
Help your customers help themselves. Sugar’s self-service portal and knowledge base allow users to quickly solve common problems. Your customers will get the answers they need, while you minimize costs and avoid support calls.Learn More
Have inbound customer service requests automatically routed to the right person. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.Learn More
With real-time reports and dashboards, you’ll understand problem areas long before they become full-blown issues. Sugar Serve's customer service analytics let support center managers see what’s going well and what needs to be addressed.Learn More
The customer journey changed a lot for us with Sugar. Now we can react faster.Robert Amper CIO, Unifin
Sugar Sell starting from $80 per user/month
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.
Learn how to easily track and manage your Sugar activities and customer information right from G Suite or Office 365 with Sugar Connect. Read More »
Sugar Fall '19 advances SugarCRM’s robust suite of customer experience (CX) solutions, enabling employees to collaborate across the entire customer lifecycle. Read More »
The weather may be starting to cool off, but make sure you don't miss our recap of all the latest Sugar news, without any filler or fluff. Read More »
Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.
Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.
This live virtual class will provide you with the tools necessary to use Sugar as a new End User.
This course is for any Sugar user that is looking to learn how to run reports efficiently in Sugar
The latest Mobile SDK release is compatible with Sugar Mobile 13.0 for and is available for SugarCRM customers or SugarCRM OEM Partners.
Sugar Mobile 13.0 addresses an issue when running the app on Apple's latest iOS release, iOS 13.
The latest Mobile SDK release is compatible with SugarCRM Mobile 12.0 for iOS and Android and is available for SugarCRM customers or SugarCRM OEM Partners.