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Customer Service Platform & CRM

Everything you need to create outstanding customer experiences.

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Sugar Serve

No matter if your company sells products or services Sugar CRM SugarServe is the support ticketing system elevating your customer service to the next level of customer experience management (CXM).

Get Ready to Create Customers for Life

Imagine resolving every customer service inquiry promptly and proficiently — without a single sloppy handoff or having to scramble for purchase histories. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has everything you need to create outstanding customer experiences.

You’ll always be prepared to give customers exactly what they need. At any moment, for any issue or interaction.

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Customer Service Will Never Be the Same

Get the Full Story

Sugar’s modern, agent-focused interface paints a clear picture of each customer’s needs so you can resolve issues quickly and confidently. And when you integrate with Sugar Sell and Sugar Market, you’ll get a 360 view of every interaction they’ve ever had with your company.

Make Customers Smile

Focus on people, not processes. SugarBPM helps ensure your customers receive a prompt response for each and every case. It means a better experience for them and more loyalty and retention for you.

Keep Costs Low

Build out robust self-service and knowledge-driven support tools that reduce the need for agent-assisted cases. Better yet, real-time reports and dashboards will clue you in to problem areas before they become full-blown issues.

The Best Customer Experiences are Supported By Sugar Serve

Too many companies today are investing time and money to capture leads and land sales — only to watch those relationships crumble because of bad customer experience. With Sugar Serve, it’s easy to keep customers happy and coming back for more. With a customer support platform focused on the features that matter most to service agents, you’ll always have instant access to the exact insights you need.

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See Every Issue at a Glance

Empower your agents to be more productive with a powerful, efficient console. Sugar Serve's service console leverages SLA information, along with case priority and severity, to intelligently prioritize each and every inquiry.

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Deflect Support Calls

Help your customers help themselves. Sugar’s self-service portal and knowledge base allow users to quickly solve common problems. Your customers will get the answers they need, while you minimize costs and avoid support calls.

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Route Cases Intelligently

Have inbound customer service requests automatically routed to the right person. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.

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Understand and Monitor Support Performance

With real-time reports and dashboards, you’ll understand problem areas long before they become full-blown issues. Sugar Serve's customer service analytics let support center managers see what’s going well and what needs to be addressed.

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The customer journey changed a lot for us with Sugar. Now we can react faster.
Robert Amper CIO, Unifin

Sugar Sell starting from $80 per user/month

20+ Years of Happy Clients

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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Simply Amazing!

W-Systems has been truly amazing. The staff is extremely knowledgeable and friendly. They really go the extra mile to help you through the process, and always do their best to make your vision a reality instead of just taking the easy way out. We are super pleased and look forward to continued business together.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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Great Coding and Good Service!

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

Latest from our Blog

A Bright Future with SugarCRM

November 5th, 2020   •   2 minute read

We are pleased to announce we’ve been acquired by Sugar and are officially joining forces to help our customers create customers for life.

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Release RoundUp: Sugar Q4 2020 (10.2)

October 23rd, 2020   •   9 minute read

The latest release of Sugar, known as Sugar Q4 2020 is a SugarCloud release that introduces several awesome updates. Here’s our Release RoundUp for Sugar 10.2!

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SugarConnected 2020 Recap: The Next Frontier in Customer Experience

October 20th, 2020   •   9 minute read

Even in a virtual environment, SugarConnected 2020 was full of news and announcements for Sugar customers. Learn what SugarCRM has in store for you in 2021.

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SugarCRM Among the Top 5 Enterprise CRM Leaders

September 16th, 2020   •   5 minute read

Thanks to its extended CRM features, flexibility, and customization potential, SugarCRM is among Destination CRM’s top 5 Enterprise CRM leaders in 2020.

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Managing Support Rep Shifts in Sugar Serve

September 2nd, 2020   •   4 minute read

No support inquiry is left behind with Sugar Serve’s Shifts and Shift Exceptions modules, designed to enhance your support rep shift planning capabilities!

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What is Customer Experience (CX), and How Can You Improve It?

August 19th, 2020   •   8 minute read

How customer-centric is your brand? Are you exceeding your customers’ expectations, or rather doing barely enough to remain a valid option for them?

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Training & Events

Sugar University

Admin Quick Start for Salesforce or MS Dynamics Administrators

This introductory course provides new Administrators who are familiar with other CRMs the skills necessary to start administering Sugar.

Recent Releases

October 12, 2020

Sugar Mobile SDK 25.0

The latest Mobile SDK release is compatible with Sugar Mobile 25.0 and is available for SugarCRM customers or SugarCRM OEM Partners.

October 07, 2020

Sugar Mobile 25.0 for Android

Sugar Mobile 25.0 for Android includes the ability to resize uploaded images and the addition of the Messages module for Sugar Serve users.

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