Customer Service Platform & CRM

Everything you need to create outstanding customer experiences.

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Sugar Serve

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Get Ready to Create Customers for Life

Imagine resolving every customer service inquiry promptly and proficiently — without a single sloppy handoff or having to scramble for purchase histories. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has everything you need to create outstanding customer experiences.

You’ll always be prepared to give customers exactly what they need. At any moment, for any issue or interaction.

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Customer Service Will Never Be the Same

Get the Full Story

Sugar’s modern, agent-focused interface paints a clear picture of each customer’s needs so you can resolve issues quickly and confidently. And when you integrate with Sugar Sell and Sugar Market, you’ll get a 360 view of every interaction they’ve ever had with your company.

Make Customers Smile

Focus on people, not processes. SugarBPM helps ensure your customers receive a prompt response for each and every case. It means a better experience for them, and more loyalty and retention for you.

Keep Costs Low

Build out robust self-service and knowledge-driven support tools that reduce the need for agent-assisted cases. Better yet, real-time reports and dashboards will clue you in to problem areas before they become full-blown issues.

The Best Customer Experiences are Supported By Sugar Serve

Too many companies today are investing time and money to capture leads and land sales — only to watch those relationships crumble because of a bad customer experience. With Sugar Serve, it’s easy to keep customers happy and coming back for more. With a customer support platform focused on the features that matter most to service agents, you’ll always have instant access to the exact insights you need.

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See Every Issue at a Glance

Empower your agents to be more productive with a powerful, efficient console. Our service console leverages SLA information, along with case priority and severity, to intelligently prioritize each and every inquiry.

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Deflect Support Calls

Help your customers help themselves. Sugar’s self-service portal and knowledge base allow users to quickly solve common problems. Your customers will get the answers they need, while you minimize costs and avoid support calls.

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Route Cases Intelligently

Have inbound customer service requests automatically routed to the right person. Whether you need to escalate a case or reassign it when too much time has passed, SugarBPM™ ensures no customer gets left behind.

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Understand and Monitor Support Performance

With real-time reports and dashboards, you’ll understand problem areas long before they become full-blown issues. Our customer service analytics let support center managers see what’s going well and what needs to be addressed.

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Sugar Serve Resources

Sugar Serve Datasheet

Take a look at Sugar Serve's core features and capabilities.

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50 Things Your CRM Should Tell You About Your Customer

These 50 points of information are intended as food for thought as you develop a CRM information model.

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The customer journey changed a lot for us with Sugar. Now we can react faster.
Robert Amper CIO, Unifin
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Sugar Sell starting from $80 per user/month

20+ Years of Happy Clients

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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There Will Be Issues!

I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

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Great People to Work With

W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.

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Second to None

We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.

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Great Coding and Good Service!

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

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Excellent Experience Implementing SugarCRM

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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