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Sugar Connect

SugarConnect, formerly known as Collabspot G Suite and Collabspot Office 365, is part of the SugarCRM suite of customer experience management (cxm) applications.

Connect Customer Conversations to the Apps You Use Most

Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day. Keep your CRM, email, and calendar tools up-to-date without having to ever manually enter data.

With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365, and pull relevant data to the surface as you interact with prospects and customers in real-time. It’s the easiest way to provide the types of truly personalized experiences that create and retain customers for life.

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What Can You Do With Sugar Connect?

Communicate with Context

Get contextual information about the customers you’re communicating with directly within your email tool.

Cut Down on Data Entry

Stop switching, copying, and pasting between apps — no-touch syncs are automatic and easy.

Personalize Outreach

Fine-tune messages with insights provided in real-time based on who, what and when you’re emailing.

Sugar CRM Connect allows you to easily consolidate email communication, event and task scheduling generated in G Suite and Office 365 into Sugar Sell CRM.

Get a Complete Customer View

Gain complete visibility into the health of your accounts, contacts, leads, and opportunities directly within G Suite or Office 365. You’ll see relevant Sugar information from a sidebar when reading or composing an email.

SugarCRM Connect simplifies email tracking, calendar and contacts syncing and sharing between CRM and G Suite and Office 365 accounts.

Sync Contacts, Calendars and More

It’s not just emails that stay synced. Sugar Connect lets you access and update Sugar across various G Suite and Office 365 apps including events, tasks, and contacts.

Sugar Connect allows tracking of tasks and activities

Track Activity

Get notified instantly when your prospect has interacted with your email. Then, plan your next action and reach out with the right message, at just the right time.

SugarConnect is flexible and keeps CRM, email mailbox, tasks and calendar in full sync maintaining all the systems updated with ease.

Update with Ease

Archive important emails to Sugar, and specify exactly which opportunity, contact or account they should be connected to. Sync and access shared calendars so you don’t need to maintain multiples.

SugarCRM SugarConnect tracks mission-critical metrics.

Track Mission-Critical Metrics

Understand how your sales reps are spending their time and see what’s working for your team. Sugar Connect makes it easy to see how prospects are engaging with emails.

Sugar Connect Resources

W-Systems knows Sugar Connect  (Collabspot), G Suite and Office 365 inside out. W-Systems assists and guides companies, of any size and industry, with the implementation of Sugar Connect.

Sugar Connect Datasheet

See how Sugar Connect can supercharge your Inbox with the power of CRM.

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W-Systems is a SugarCRM Elite Partner award winning of the SugarCRM Global Reseller of the Year

Sugar Connect starting from $15 per user/month

20+ Years of Happy Clients

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Great People to Work With

W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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Great Coding and Good Service!

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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Excellent Experience Implementing SugarCRM

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

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Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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Second to None

We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.

Latest from our Blog

Exclusive W-Systems Chat with SugarCRM CEO, Craig Charlton

March 12th, 2020   •   4 minute read

Discover how SugarCRM’s recent product developments and its vision for the future of CX will benefit your business.

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Our 5 Sugar Tools to Boost Sales in 2020

January 22nd, 2020   •   4 minute read

It’s the new year and now is the perfect time to dive into our five favorite Sugar tools that will boost your sales in 2020.

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How to Close More Deals This Year: 5 Must-Have Tools

January 17th, 2020   •   6 minute read

Discover the allies that we think you should include in your daily work routine to achieve your targets successfully.

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4 Reasons We Love Sugar Connect

November 5th, 2019   •   4 minute read

Learn how to easily track and manage your Sugar activities and customer information right from G Suite or Office 365 with Sugar Connect.

Read More

How CRM Could Have Saved Ursula’s Demise In ‘The Little Mermaid’

October 14th, 2019   •   6 minute read

Take a look at three ways Ursula could have been “Ruler of all the Oceans” with the help of Sugar and W-Systems Sugar add-ons and integrations.

Read More

Intern Investigates: How Does a Document Automation Company Manage Sales & Marketing Productivity?

August 15th, 2019   •   4 minute read

In this blog, I will summarize what I learned from the experts and uncover Docusign’s secret to sales and marketing success.

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Training & Events

Sugar University

Using Sugar Connect for Office 365

In this course you will learn about Sugar Connect, an email client add-in that lets you work with your Sugar data without navigating away from Outlook.

Recent Releases

March 26, 2020

Sugar Connector to DocuSign March 2020 Update

The March 2020 update to the Sugar Connector to DocuSign addresses three issues in the mobile version of the customization (wMobile for SugarCRM).

March 23, 2020

Sugar Connect March 23, 2020 Update

The Sugar Connect release for March 23, 2020 includes the ability to track email statistics (opens, clicks, replies) and archive email attachments.

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