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Service Console

Service Console, SugarCRM's customer support platform, makes it easy for support professionals to solve customer issues.

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Service Console

Sugar Serve simplifies the tracking, monitoring of all the key service metrics that matter. A powerful reporting engine allows to easily create dashboard providing quick but deep insights into the metrics.

Say “Goodbye” to Clunky Support Tools

Empower your customer service agents to provide top-notch support for every customer. Sugar Serve’s intuitive service console guides customer support professionals to the next best action. It means better response times and resolution rates for you, and more outstanding experiences for your customers.

Build Better Relationships

Solve your customers’ most pressing issues and provide a positive experience at every touch point to building lifelong customer relationships.

Solve Issues With Ease

A sleek, intuitive and streamlined user interface helps customer support professionals quickly solve issues and enhance the customer experience.

Be More Productive

Ready-to-go reports and templates let you make an immediate, measurable difference in the customer experience.

What can you do with the Service Console?

Get the Complete Picture at a Glance

Manage inbound customer issues across multiple channels with ease. The case management tile view gives support agents context at a glance so they can act quickly on customer issues. At any time, managers can get deep insights into overall case status, agent workloads and other critical metrics.

SugarCRM Sugar Serve SugarBPM allows to easily create efficient and effective work-flows helpful to automate, monitor and manage the most complex business and service processes.

Stay Ahead of SLAS

SugarBPM can also be integrated with external systems to increase cross-departmental effectiveness.

Route Cases to the Right Agents

Smart routing and escalations ensure the right agents are solving your customers’ issues, at the right time. And it’s incredibly easy to set up. Sugar Serve includes several out-of-the box templates you can use to route cases to the right agent, and to escalate issues based on SLAs and other factors — all powered by SugarBPM™.

Pre-Built Reports and Dashboards

Pre-packaged reports and dashboards give support center managers deeper insights — the kind that help drive a superior customer experience.  Sugar's default dashboards, dashlets and pre-built reports are built for both agents and managers.

W-Systems is a SugarCRM Elite Partner award winning of the SugarCRM Global Reseller of the Year

Sugar Crm Has Plans that Scale with Your Team. No Hidden Fees or Gotchas.

20+ Years of Happy Clients

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There Will Be Issues!

I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.

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Great People to Work With

W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.