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Service Console

Service Console, SugarCRM's customer support platform, makes it easy for support professionals to solve customer issues.

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Service Console

Sugar Serve simplifies the tracking, monitoring of all the key service metrics that matter. A powerful reporting engine allows to easily create dashboard providing quick but deep insights into the metrics.

Say “Goodbye” to Clunky Support Tools

Empower your customer service agents to provide top-notch support for every customer. Sugar Serve’s intuitive service console guides customer support professionals to the next best action. It means better response times and resolution rates for you, and more outstanding experiences for your customers.

Build Better Relationships

Solve your customers’ most pressing issues and provide a positive experience at every touch point to building lifelong customer relationships.

Solve Issues With Ease

A sleek, intuitive and streamlined user interface helps customer support professionals quickly solve issues and enhance the customer experience.

Be More Productive

Ready-to-go reports and templates let you make an immediate, measurable difference in the customer experience.

What can you do with the Service Console?

Get the Complete Picture at a Glance

Manage inbound customer issues across multiple channels with ease. The case management tile view gives support agents context at a glance so they can act quickly on customer issues. At any time, managers can get deep insights into overall case status, agent workloads and other critical metrics.

SugarCRM Sugar Serve SugarBPM allows to easily create efficient and effective work-flows helpful to automate, monitor and manage the most complex business and service processes.

Stay Ahead of SLAS

SugarBPM can also be integrated with external systems to increase cross-departmental effectiveness.

Route Cases to the Right Agents

Smart routing and escalations ensure the right agents are solving your customers’ issues, at the right time. And it’s incredibly easy to set up. Sugar Serve includes several out-of-the box templates you can use to route cases to the right agent, and to escalate issues based on SLAs and other factors — all powered by SugarBPM™.

Pre-Built Reports and Dashboards

Pre-packaged reports and dashboards give support center managers deeper insights — the kind that help drive a superior customer experience.  Sugar's default dashboards, dashlets and pre-built reports are built for both agents and managers.

W-Systems is a SugarCRM Elite Partner award winning of the SugarCRM Global Reseller of the Year

Sugar Crm Has Plans that Scale with Your Team. No Hidden Fees or Gotchas.

20+ Years of Happy Clients

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Great Coding and Good Service!

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.

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Excellent Experience Implementing SugarCRM

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.