Knowledge Base Management

Provide exceptional customer care experience when you make it easy for your customers to find relevant answers quickly. Improve productivity of your customer support team with Sugar’s Knowledge Base management system.

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Knowledge Base Management

Sugar Knowledge Base Management screenshot

Sugar's Knowledge Base system enables your teams to create, maintain, and easily publish articles. You’ll also be able to:

Share custom business and product information through an easy-to-use interface.

Easily transfer details from a support case record to create a knowledge base article

Leverage all your created Knowledge Base articles for internal reference or publish externally for your customers to access via the Sugar Self-Service Portal.

Knowledge Base gives you a purpose-designed user interface for managing simple, non-technical content. Easily post, link, edit and delete content. Manage the content staging process – new material can be reviewed by a manager who approves and posts the content.

The Knowledge Base software module contains a number of stock fields which come out-of-the-box with Sugar. The default fields can be leveraged differently to best meet your organization’s needs.

Empower your customer support agents to easily search, tag and categorize the content. Help your customer support team deliver helpful answers and guidance to your customers every time.

Allow your self-service customers to search for content and rate the articles. Improve your all customer care experience and facilitate better brand engagement with Sugar’s Knowledge Base software today.

W-Systems is a SugarCRM Elite Partner award winning of the SugarCRM Global Reseller of the Year

SugarCRM has plans that scale with your team. No hidden fees or gotchas.

20+ Years of Happy Clients

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Excellent Experience Implementing SugarCRM

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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Great People to Work With

W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.

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There Will Be Issues!

I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

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