Sugar's Knowledge Base system enables your teams to create, maintain, and easily publish articles. You’ll also be able to:
Share custom business and product information through an easy-to-use interface.
Easily transfer details from a support case record to create a knowledge base article
Leverage all your created Knowledge Base articles for internal reference or publish externally for your customers to access via the Sugar Self-Service Portal.
Knowledge Base gives you a purpose-designed user interface for managing simple, non-technical content. Easily post, link, edit and delete content. Manage the content staging process – new material can be reviewed by a manager who approves and posts the content.
The Knowledge Base software module contains a number of stock fields which come out-of-the-box with Sugar. The default fields can be leveraged differently to best meet your organization’s needs.
Empower your customer support agents to easily search, tag and categorize the content. Help your customer support team deliver helpful answers and guidance to your customers every time.
Allow your self-service customers to search for content and rate the articles. Improve your all customer care experience and facilitate better brand engagement with Sugar’s Knowledge Base software today.
SugarCRM has plans that scale with your team. No hidden fees or gotchas.
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.