Sugar's Knowledge Base system enables your teams to create, maintain, and easily publish articles. You’ll also be able to:
Share custom business and product information through an easy-to-use interface.
Easily transfer details from a support case record to create a knowledge base article
Leverage all your created Knowledge Base articles for internal reference or publish externally for your customers to access via the Sugar Self-Service Portal.
Knowledge Base gives you a purpose-designed user interface for managing simple, non-technical content. Easily post, link, edit and delete content. Manage the content staging process – new material can be reviewed by a manager who approves and posts the content.
The Knowledge Base software module contains a number of stock fields which come out-of-the-box with Sugar. The default fields can be leveraged differently to best meet your organization’s needs.
Empower your customer support agents to easily search, tag and categorize the content. Help your customer support team deliver helpful answers and guidance to your customers every time.
Allow your self-service customers to search for content and rate the articles. Improve your all customer care experience and facilitate better brand engagement with Sugar’s Knowledge Base software today.
SugarCRM has plans that scale with your team. No hidden fees or gotchas.
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!
W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!