Make it easy for your users to present a unified view of your organization to your customers. Empower your support team to better manage customer support requests through our case management system that facilitates streamlined information sharing and case routing.Start Your Free Trial Watch a Demo
Unlike other major CRM products, Sugar offers support, sales and marketing capabilities all in one package. Make it easy for your users to present a unified view of your organization to your customers. Empower your support team to better manage customer support requests through our case management system that facilitates streamlined information sharing and case routing.
Ensure all of your customer-facing personnel have easy access to any case status with our case management tool. It’ll showcase a listing of all the cases within an Account so your team is better prepared when they engage with a customer. Cases also provide an easy view of all the requests and responses between your customer and your organization.
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Easily define the priority level for each case and rank product defects for faster attention. Route Cases and their escalation status to the appropriate customer support agents and ensure timely resolution. Track resolution times across accounts and agents. Create reminders to ensure bugs are handled quickly and ensure greater customer satisfaction.
Sugar’s Inbound Email functionality allows emails to be automatically routed to the right customer support agent that is handling the case. Ensure certain incident categories are automatically routed to the right team for resolution.
With our case management system, we help you easily manage team resources and productivity. You can also prioritize issues and allocate Cases based on support agent caseload and expertise.
Use Sugar’s bug tracking software module to track and manage product related problems, either found internally or reported by your customers. Tie in each Bug record to other Sugar records such as contacts, calls, case and more. Give your users a way to quickly review all details of the Bug and visibility into its resolution status. With Sugar’s Bugs Module, you gain a complete view of the product problems, their frequency and the effort needed to resolve them. Sugar’s Bugs module not only ensures that customer problems are solved but also helps improve your products.
SugarCRM has plans that scale with your team. No hidden fees or gotchas.
The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!
W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.
Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.