The Sugar Customer Journey solution enables you to choreograph every interaction your customer relationship professionals have with your customer and supplier stakeholders.
You can also track your customer’s progress through the evaluation, selection, purchasing and on-boarding steps of their journey with you.
By automating these customer journey mapping processes using your existing Sugar deployment, you ensure everyone is working together and is informed about what actions to take at every step along the way.
The result: you accelerate the customer’s progress, deliver improved satisfaction and enable your employees to stay on top of their game. It’s a win-win for everyone.
Let’s say you’ve mapped your customer journey. You incorporate best practices when defining the various activities spanning all stages within the journey. But how can you turn your understanding into improved business performance?
This is where you leverage the power of our customer journey management software. Using Sugar’s workflow, you can now automate various business processes to improve your customer experience and satisfaction while accelerating their progress through the decision cycle. Each process is assigned to the right employee so that everyone can view and take the necessary action across any device.
You empower your employees to be always in the know and drive activities that meet your customer’s needs. Now that’s powerful.
Non-technical professionals can now create customer journey mapping templates – with no help from IT! Your professionals can simply leverage the easy-to-use, visual guide that shows what activities need to be performed for every customer interaction.Download Brief
The Customer Journey Plugin helps you achieve the best possible customer experience by enabling all internal teams with the tooling to build out best practices. Track every activity, every stage, and every process to closure. Build best practices across the entire customer lifecycle from lead management, opportunity tracking, account planning, and customer care.Schedule a Demo
The Sugar Customer Journey Solution starting from $15 per user per month.
Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
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North America’s largest gathering of suppliers and manufacturers of packaging technology.
This course is for administrators who would like to explore SugarBPM/Advanced Workflow and all it has to offer.
Connect with the Brightest Minds in Customer Experience
This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.
Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.
The Customer Journey Plug-In 5.0.2 addresses issues identified in previous versions.
The Customer Journey Plug-In 5.0.0 includes support for Sugar's upcoming Summer '19 update, compatibility with the Target Lists module, archiving completely journeys, and more.
The Customer Journey Plug-In 4.8.3 adds a global Sugar configuration option to enable email notifications on journey task assignment and support for Sugar Spring '19 (9.0.x).