Custom Sugar Enhancements and Integrations

Sugar enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution on the market. W-Systems offers a series of add-ons to Sugar to extend its core capabilities.

Meet wTools: Made by W‑Systems, with  

As we work with our customers to deploy Sugar within their organizations, our team of developers produce enhancements and integrations that showcase the full flexibility that Sugar offers.

As a W-Systems customer, take advantage of our growing library of customizations: wTools. If you are not a W-Systems customer and are looking at either learning more about what Sugar can do for your organization, let's talk.

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wTools Custom Sugar Enhancements and Integrations

W-Systems Knows Sugar

As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.

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We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog

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wTools licenses are free for customers with wCare or $80 per year per license (min. 10 users), plus installation

20+ Years of Happy Clients

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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Great People to Work With

W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.

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There Will Be Issues!

I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!

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Second to None

We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

Latest Articles

Your Slam Dunk on User Adoption

April 3, 2019

If you're still a non-mobile Sugar user, now's the time to up your game! Find out how to increase user adoption and enrich data with SugarCRM Mobile. Read More »

Sugar Showcase: How to Get 10 Sugar Customizations for Free

December 26, 2018

In this webinar, see how to go beyond Sugar’s out-of-the-box features and streamline your team’s daily CRM workflow with our collection of Sugar customizations. Read More »

Create Note Function in List View

August 7, 2018

One of our Sugar add-ons from wTools enables you to create and attach notes to records from any module directly from List View. Read More »

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Training & Events

Introduction to Sugar for End Users

This live virtual class will provide you with the tools necessary to use Sugar as a new End User.

Apr 30

Sugar Reporting

This live-virtual class will teach you how to use Sugar's Reports module to run the reports you need quickly and efficiently.

May 02

Sugar New User Training

Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.

May 09

Sugar Administration - Advanced (Multi-Day Class)

This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.

May 14

Tips for Speeding Up Sugar

Key things you can do to improve both backend performance and employee productivity.

May 21
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Recent Releases

wTools March 2019 Update

Released on March 28th, 2019

The March 2019 wTools Update includes Sugar 9.x support and addresses issues found in previous versions for three Sugar customizations: Custom Buttons, Drill Down Report Chart Dashlet and Sparkline List Dashlet.

wTools February 2019 Update

Released on February 28th, 2019

The February 2019 wTools Update includes improvements and bug fixes for two Sugar customizations: Custom Buttons and Drill Down Report Chart Dashlet.

wTools January 2019 Update

Released on January 29th, 2019

The January 2019 wTools Update includes improvements and bug fixes for two Sugar customizations.

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