Custom Sugar Enhancements and Integrations

Streamline your Sugar experience with wTools, our growing library of customizations.

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wTools: Sugar Customizations

wTools Custom SugarCRM Enhancements and Integrations

Meet wTools: Made by W‑Systems, with  

SugarCRM enables businesses to create customers for life with the world’s first intelligent, no touch customer experience (CX) platform. W-Systems offers a series of add-ons to Sugar to extend its core capabilities.

As we work with our customers to deploy Sugar within their organizations, our team of developers produce enhancements and integrations that showcase the full flexibility that Sugar offers.

As a W-Systems customer, take advantage of our growing library of customizations: wTools. And, if your business is using wCare, our On-Demand Service & Support package for Sugar, wTools is completely FREE!

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wTools Benefits

Quick Actions

Create shortcuts for your most often performed actions in Sugar and trigger them with a single click!

Enhanced Reporting

Get more options to display your reports, including a gauge or visual representation over time.

More Field Types

Highlight a record with notifications and embed external data, including videos or social media.

Improved Accessibility

Control how many records you need to see in your List View and create notes or calls on the fly!

Drill Down Report Chart Dashlet

This module adds a ‘Drill Down’ link to any Saved Report Chart  Dashlet placed on a dashboard. Clicking the link opens the related report in a new browser tab. It also allows users to click on any chart element to view its detailed data and lets them configure default chart element colors.

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Custom Buttons

Custom Buttons is a field type which can add buttons in dashlets, list and record view. This field type supports adding multiple actions on the same Custom Button and covers a variety of capabilities, reducing the time and hassle needed to go through manually through different menus to complete those actions.

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Gauge Chart Dashlet

This dashlet is configurable to measure a numeric field aggregate value from any module and display the results in a gauge type chart.

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Custom Notification Field Type

This customization adds a variation of a text field that allows the creation of special font and color formatted notifications on a record.

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Double Click to Edit List View Row

This module makes it faster to edit a row in list view mode. Double-click the row and it goes into edit mode, replacing the need to press the row action menu and the edit choice.

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Embedded Content Field

The Embedded Content Field allows users to embed social media content to records. It can also be modified to display custom content using Sugar module fields (i. e. create custom business cards).

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Sparkline List Dashlet

The Sparkline List Dashlet is a dashlet designed to be used on list views which enables users to view a list of records from a specific module in Sugar, along with graphic representation on top of each column.

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Colored Fields

The Colored Field functionality provides the ability to create new fields that have a background color set from another field or selected in particular for each one in Edit View.

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Custom Results per Module Dropdown

This dropdown menu lets Sugar users control the number of records displayed in a list view. The dropdown also saves the number of records you’ve chosen to view for each Module with a list view.

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Create Note Function in List View

The Create Note Function in List View adds a new 'Create Note' option to the row action menu in list view.

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W-Systems Knows Sugar

As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.

Visit our Blog

We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog.

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wTools Online Manual

Our wTools Online Manual provides in-depth information about installation and usage of our custom Sugar modules,


wTools - Datasheet

How can our wTools library help your organization get the most out of Sugar? Download this datasheet and find out!


wTools - Installation and Use Guide

Need help installing and using our wTools customizations for Sugar? Download our in-depth Guide!


wTools licenses are free for customers with wCare or $120 per year per license (min. 10 users), plus installation

20+ Years of Happy Clients

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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Second to None

We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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There Will Be Issues!

I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!

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Great Coding and Good Service!

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

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Great People to Work With

W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.

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Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.

Latest Articles

15 Reasons for 15 Years: Why W-Systems Loves Sugar

June 18, 2019   •   9 minute read

Take a look below at 15 reasons why we love Sugar featuring employees from our sales, professional services, development, support, and marketing departments. Read More »

Your Slam Dunk on User Adoption

April 3, 2019   •   6 minute read

If you're still a non-mobile Sugar user, now's the time to up your game! Find out how to increase user adoption and enrich data with SugarCRM Mobile. Read More »

Sugar Showcase: How to Get 10 Sugar Customizations for Free

December 26, 2018   •   7 minute read

In this webinar, see how to go beyond Sugar’s out-of-the-box features and streamline your team’s daily CRM workflow with our collection of Sugar customizations. Read More »

Read our blog

Training & Events

SugarConnection 2019 - Paris

Connect with the Brightest Minds in Customer Experience

Oct 23

Introduction to Sugar for End Users

This live virtual class will provide you with the tools necessary to use Sugar as a new End User.

Oct 29

Sugar New User Training

Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.

Oct 29

Sugar Reporting

This course is for any Sugar user that is looking to learn how to run reports efficiently in Sugar

Oct 31

Sugar Administration - Advanced (Multi-Day Class)

This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.

Nov 05

SugarConnection 2019 - Mexico City

Connect with the Brightest Minds in Customer Experience

Nov 06

Make Marketing Look Easy

Join our webinar to learn more about Sugar Market, the all-in-one marketing tool from SugarCRM that can solve sales and marketing challenges and make marketing...well...easy.

Nov 12
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Recent Releases

wTools September 2019 Update

Released on September 29th, 2019

The September 2019 wTools Update includes improvements and fixes for three Sugar customizations: Custom Buttons, Drill Down Report Chart Dashlet and Gauge Chart Dashlet.

wTools August 2019 Update

Released on August 29th, 2019

The August 2019 wTools Update includes improvements and fixes for two Sugar customizations: Custom Buttons and Drill Down Report Chart Dashlet.

wTools July 2019 Update

Released on July 30th, 2019

The July 2019 wTools Update includes improvements and fixes for two Sugar customizations: Custom Buttons and Embedded Content Field.

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