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SugarCRM enables businesses to create customers for life with the world’s first intelligent, no touch customer experience (CX) platform. W-Systems offers a series of add-ons to Sugar to extend its core capabilities.
As we work with our customers to deploy Sugar within their organizations, our team of developers produce enhancements and integrations that showcase the full flexibility that Sugar offers.
As a W-Systems customer, take advantage of our growing library of customizations: wTools. And, if your business is using wCare, our On-Demand Service & Support package for Sugar, wTools is completely FREE!
Create shortcuts for your most often performed actions in Sugar and trigger them with a single click!
Get more options to display your reports, including a gauge or visual representation over time.
Highlight a record with notifications and embed external data, including videos or social media.
Control how many records you need to see in your List View and create notes or calls on the fly!
This module adds a ‘Drill Down’ link to any Saved Report Chart Dashlet placed on a dashboard. Clicking the link opens the related report in a new browser tab. It also allows users to click on any chart element to view its detailed data and lets them configure default chart element colors.Learn More
Custom Buttons is a field type which can add buttons in dashlets, list and record view. This field type supports adding multiple actions on the same Custom Button and covers a variety of capabilities, reducing the time and hassle needed to go through manually through different menus to complete those actions.Learn More
This module makes it faster to edit a row in list view mode. Double-click the row and it goes into edit mode, replacing the need to press the row action menu and the edit choice.Learn More
The Embedded Content Field allows users to embed social media content to records. It can also be modified to display custom content using Sugar module fields (i. e. create custom business cards).Learn More
The Sparkline List Dashlet is a dashlet designed to be used on list views which enables users to view a list of records from a specific module in Sugar, along with graphic representation on top of each column.Learn More
The Colored Field functionality provides the ability to create new fields that have a background color set from another field or selected in particular for each one in Edit View.Learn More
This dropdown menu lets Sugar users control the number of records displayed in a list view. The dropdown also saves the number of records you’ve chosen to view for each Module with a list view.Learn More
Sell, Serve, Enterprise, Professional: 10.0.x
Enterprise & Professional: 7.9.x*, 8.0.x*, 9.0.x*, 10.0.x
*Note: W-Systems regularly updates wTools and introduces new features for the latest Sugar versions. Deprecated versions of wTools compatible with older Sugar releases may lack some of the features listed on this page.
As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.
We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog.Newsletter Sign Up
wTools licenses are free for customers with wCare or $120 per year per license (min. 10 users), plus installation
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
Take a look below at 15 reasons why we love Sugar featuring employees from our sales, professional services, development, support, and marketing departments.Read More
In this webinar, see how to go beyond Sugar’s out-of-the-box features and streamline your team’s daily CRM workflow with our collection of Sugar customizations.Read More
This introductory course provides new Administrators who are familiar with other CRMs the skills necessary to start administering Sugar.
The June 2020 update to wTools includes enhancements to the Custom Buttons package and bug fixes for Gauge Chart Dashlet.
The May 2020 update to wTools addresses issues and highlights a new enhancement of the Custom Buttons package.