Custom Sugar Enhancements and Integrations

Streamline your Sugar experience with wTools, our growing library of customizations.

Watch a Demo Request a Quote

wTools: Sugar Customizations

wTools Custom SugarCRM Enhancements and Integrations

Meet wTools: Made by W‑Systems, with  

SugarCRM enables businesses to create customers for life with the world’s first intelligent, no touch customer experience (CX) platform. W-Systems offers a series of add-ons to Sugar to extend its core capabilities.

As we work with our customers to deploy Sugar within their organizations, our team of developers produce enhancements and integrations that showcase the full flexibility that Sugar offers.

As a W-Systems customer, take advantage of our growing library of customizations: wTools. And, if your business is using wCare, our On-Demand Service & Support package for Sugar, wTools is completely FREE!

Schedule a Demo

wTools Benefits

Quick Actions

Create shortcuts for your most often performed actions in Sugar and trigger them with a single click!

Enhanced Reporting

Get more options to display your reports, including a gauge or visual representation over time.

More Field Types

Highlight a record with notifications and embed external data, including videos or social media.

Improved Accessibility

Control how many records you need to see in your List View and create notes or calls on the fly!

Drill Down Report Chart Dashlet

This module adds a ‘Drill Down’ link to any Saved Report Chart  Dashlet placed on a dashboard. Clicking the link opens the related report in a new browser tab. It also allows users to click on any chart element to view its detailed data and lets them configure default chart element colors.

Learn More

Custom Buttons

Custom Buttons is a field type which can add buttons in dashlets, list and record view. This field type supports adding multiple actions on the same Custom Button and covers a variety of capabilities, reducing the time and hassle needed to go through manually through different menus to complete those actions.

Learn More

Gauge Chart Dashlet

This dashlet is configurable to measure a numeric field aggregate value from any module and display the results in a gauge type chart.

Learn More

Custom Notification Field Type

This customization adds a variation of a text field that allows the creation of special font and color formatted notifications on a record.

Learn More

Double Click to Edit List View Row

This module makes it faster to edit a row in list view mode. Double-click the row and it goes into edit mode, replacing the need to press the row action menu and the edit choice.

Learn More

Embedded Content Field

The Embedded Content Field allows users to embed social media content to records. It can also be modified to display custom content using Sugar module fields (i. e. create custom business cards).

Learn More

Sparkline List Dashlet

The Sparkline List Dashlet is a dashlet designed to be used on list views which enables users to view a list of records from a specific module in Sugar, along with graphic representation on top of each column.

Learn More

Colored Fields

The Colored Field functionality provides the ability to create new fields that have a background color set from another field or selected in particular for each one in Edit View.

Learn More

Custom Results per Module Dropdown

This dropdown menu lets Sugar users control the number of records displayed in a list view. The dropdown also saves the number of records you’ve chosen to view for each Module with a list view.

Learn More

Create Note Function in List View

The Create Note Function in List View adds a new 'Create Note' option to the row action menu in list view.

Learn More

W-Systems Knows Sugar

As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.

Visit our Blog

We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog.

Newsletter Sign Up


wTools Online Manual

Our wTools Online Manual provides in-depth information about installation and usage of our custom Sugar modules,


wTools - Datasheet

How can our wTools library help your organization get the most out of Sugar? Download this datasheet and find out!


wTools - Installation and Use Guide

Need help installing and using our wTools customizations for Sugar? Download our in-depth Guide!


wTools licenses are free for customers with wCare or $120 per year per license (min. 10 users), plus installation

20+ Years of Happy Clients

Star iconStar iconStar iconStar iconStar icon

Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.

Star iconStar iconStar iconStar iconStar icon

Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

Star iconStar iconStar iconStar iconStar icon

W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

Star iconStar iconStar iconStar iconStar icon

Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

Star iconStar iconStar iconStar iconStar icon

Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

Star iconStar iconStar iconStar iconStar icon

Second to None

We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.

Star iconStar iconStar iconStar iconStar icon

There Will Be Issues!

I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!

Star iconStar iconStar iconStar iconStar icon

CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

Star iconStar iconStar iconStar iconStar icon

An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

Latest Articles

15 Reasons for 15 Years: Why W-Systems Loves Sugar

June 18, 2019   •   9 minute read

Take a look below at 15 reasons why we love Sugar featuring employees from our sales, professional services, development, support, and marketing departments. Read More »

Your Slam Dunk on User Adoption

April 3, 2019   •   6 minute read

If you're still a non-mobile Sugar user, now's the time to up your game! Find out how to increase user adoption and enrich data with SugarCRM Mobile. Read More »

Sugar Showcase: How to Get 10 Sugar Customizations for Free

December 26, 2018   •   7 minute read

In this webinar, see how to go beyond Sugar’s out-of-the-box features and streamline your team’s daily CRM workflow with our collection of Sugar customizations. Read More »

Read our blog

Training & Events

Sugar Administration - Essentials (Multi-Day)

Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.

Dec 03

Sugar New User Training

Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.

Dec 05

Introduction to Sugar for End Users

This live virtual class will provide you with the tools necessary to use Sugar as a new End User.

Dec 17

Sugar Reporting

This course is for any Sugar user that is looking to learn how to run reports efficiently in Sugar

Dec 19
View all events

Recent Releases

wTools October 2019 Update

Released on October 29th, 2019

The October 2019 wTools Update includes improvements and fixes for four Sugar customizations: Custom Buttons, Drill Down Report Chart Dashlet, Embedded Content Field and Gauge Chart Dashlet.

wTools September 2019 Update

Released on September 29th, 2019

The September 2019 wTools Update includes improvements and fixes for three Sugar customizations: Custom Buttons, Drill Down Report Chart Dashlet and Gauge Chart Dashlet.

wTools August 2019 Update

Released on August 29th, 2019

The August 2019 wTools Update includes improvements and fixes for two Sugar customizations: Custom Buttons and Drill Down Report Chart Dashlet.

View all