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SugarCRM enables businesses to create customers for life with the world’s first intelligent, no touch customer experience (CX) platform. W-Systems offers a series of add-ons to Sugar to extend its core capabilities.
With wBenchmark, you can define, capture and visualize Key Performance Indicators (KPIs) inside Sugar.
wBenchmark adds the unique capability to capture and store KPIs from any Sugar standard or user-defined modules at specific points in time such as daily, weekly, monthly, quarterly, and yearly periods.
Easily follow your KPIs with wBenchmark's chart dashlets.
wBenchmark captures and stores KPIs from any standard or user-defined period.
Set up metrics that suit your specific business needs.
Configure team or indiviual goals and and compare them against your metrics.
wBenchmark enables you to create chart dashlets containing easy to follow data on your KPIs, and add them to your Sugar dashboard.
wBenchmark automatically adds a new Metrics Definition module, where users can add new metric definition sets and detailed metric definitions.
wBenchmark adds a Goals module where Goal sets can be added for users, teams or user in teams. Goals can be defined for any recurring time period and may be different at different points in the year. wBenchmark also adds a Default Goal Value tab.
If you need to create several goals for your metric definitions, wBenchmark enables you to import goals and skip the record creation process.
wBenchmark adds a new leaderboard chart type to visualize a team's relative performance on a specific KPI. The leaderboard chart can track progress to goals or compare against an average.
wBenchmark adds a new Time Series chart dashlet that displays metrics over time as either an Area Chart, a Line Chart, or Stacked Bar Chart.
wBenchmark allows you to measure and compare performance from any time period and can be customized to your specific targets, fiscal years, and company policies.
Sell, Serve, Enterprise, Professional: 9.3.x
Enterprise & Professional: 7.9.x*, 8.0.x*, 9.0.x
*Note: W-Systems regularly updates wBenchmark and introduces new features for the latest Sugar versions. Deprecated versions of wBenchmark compatible with older Sugar releases may lack some of the features listed on this page.
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Download this datasheet to learn about wBenchmark's core capabilities.
wBenchmark costs $120 per year per license (min. 10 users) plus installation.
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
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A look at wBenchmark, our Sugar add-on that enables you to capture periodic snapshots values of key performance metrics.