Time Series KPIs in Sugar
Define, capture and visualize Key Performance Indicators (KPIs) inside Sugar with wBenchmark.
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SugarCRM enables businesses to create customers for life with the world’s first intelligent, no touch customer experience (CX) platform. W-Systems offers a series of add-ons to Sugar to extend its core capabilities.
With wBenchmark, you can define, capture and visualize Key Performance Indicators (KPIs) inside Sugar.
wBenchmark adds the unique capability to capture and store KPIs from any Sugar standard or user-defined modules at specific points in time such as daily, weekly, monthly, quarterly, and yearly periods.
wBenchmark Benefits
Detailed Metrics Charts
Easily follow your KPIs with wBenchmark's chart dashlets.
Track KPIs Over Time
wBenchmark captures and stores KPIs from any standard or user-defined period.
Define Your Metrics
Set up metrics that suit your specific business needs.
Create Team Goals
Configure team or indiviual goals and and compare them against your metrics.
Build Beautiful Charts
wBenchmark enables you to create chart dashlets containing easy to follow data on your KPIs, and add them to your Sugar dashboard.
Metrics Definitions
wBenchmark automatically adds a new Metrics Definition module, where users can add new metric definition sets and detailed metric definitions.
User and Team Goals
wBenchmark adds a Goals module where Goal sets can be added for users, teams or user in teams. Goals can be defined for any recurring time period and may be different at different points in the year. wBenchmark also adds a Default Goal Value tab.
Goal Import Tool
If you need to create several goals for your metric definitions, wBenchmark enables you to import goals and skip the record creation process.
Leaderboard Visualization
wBenchmark adds a new leaderboard chart type to visualize a team's relative performance on a specific KPI. The leaderboard chart can track progress to goals or compare against an average.
Time Series Visualization
wBenchmark adds a new Time Series chart dashlet that displays metrics over time as either an Area Chart, a Line Chart, or Stacked Bar Chart.
Track KPIs From Any Time Period
wBenchmark allows you to measure and compare performance from any time period and can be customized to your specific targets, fiscal years, and company policies.
W-Systems Knows Sugar
As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.
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wBenchmark - Datasheet
Download this datasheet to learn about wBenchmark's core capabilities.
wBenchmark costs $120 per year per license (min. 10 users) plus installation.
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W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
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W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
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We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
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