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SugarCRM enables businesses to create customers for life with the world’s first intelligent, no touch customer experience (CX) platform. W-Systems offers a series of add-ons to Sugar to extend its core capabilities.
With wBenchmark, you can define, capture and visualize Key Performance Indicators (KPIs) inside Sugar.
wBenchmark adds the unique capability to capture and store KPIs from any Sugar standard or user-defined modules at specific points in time such as daily, weekly, monthly, quarterly, and yearly periods.
Easily follow your KPIs with wBenchmark's chart dashlets.
wBenchmark captures and stores KPIs from any standard or user-defined period.
Set up metrics that suit your specific business needs.
Configure team or indiviual goals and and compare them against your metrics.
wBenchmark enables you to create chart dashlets containing easy to follow data on your KPIs, and add them to your Sugar dashboard.
wBenchmark automatically adds a new Metrics Definition module, where users can add new metric definition sets and detailed metric definitions.
wBenchmark adds a Goals module where Goal sets can be added for users, teams or user in teams. Goals can be defined for any recurring time period and may be different at different points in the year. wBenchmark also adds a Default Goal Value tab.
If you need to create several goals for your metric definitions, wBenchmark enables you to import goals and skip the record creation process.
wBenchmark adds a new leaderboard chart type to visualize a team's relative performance on a specific KPI. The leaderboard chart can track progress to goals or compare against an average.
wBenchmark adds a new Time Series chart dashlet that displays metrics over time as either an Area Chart, a Line Chart, or Stacked Bar Chart.
wBenchmark allows you to measure and compare performance from any time period and can be customized to your specific targets, fiscal years, and company policies.
Sell, Serve, Enterprise, Professional: 10.0.x
Enterprise & Professional: 7.9.x*, 8.0.x*, 9.0.x*, 10.0.x
*Note: W-Systems regularly updates wBenchmark and introduces new features for the latest Sugar versions. Deprecated versions of wBenchmark compatible with older Sugar releases may lack some of the features listed on this page.
As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.
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wBenchmark costs $120 per year per license (min. 10 users) plus installation.
W-Systems has been truly amazing. The staff is extremely knowledgeable and friendly. They really go the extra mile to help you through the process, and always do their best to make your vision a reality instead of just taking the easy way out. We are super pleased and look forward to continued business together.
The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
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A look at wBenchmark, our Sugar add-on that enables you to capture periodic snapshots values of key performance metrics.