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Time Series KPIs in Sugar

Define, capture and visualize Key Performance Indicators (KPIs) inside Sugar with wBenchmark.

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wBenchmark: Time Series KPIs in Sugar

wBenchmark: Time Series KPIs in Sugar

Meet wBenchmark: Time Series KPIs in Sugar

SugarCRM enables businesses to create customers for life with the world’s first intelligent, no touch customer experience (CX) platform. W-Systems offers a series of add-ons to Sugar to extend its core capabilities.

With wBenchmark, you can define, capture and visualize Key Performance Indicators (KPIs) inside Sugar.

wBenchmark adds the unique capability to capture and store KPIs from any Sugar standard or user-defined modules at specific points in time such as daily, weekly, monthly, quarterly, and yearly periods.

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wBenchmark Benefits

Detailed Metrics Charts

Easily follow your KPIs with wBenchmark's chart dashlets.

Track KPIs Over Time

wBenchmark captures and stores KPIs from any standard or user-defined period.

Define Your Metrics

Set up metrics that suit your specific business needs.

Create Team Goals

Configure team or indiviual goals and and compare them against your metrics.

wBenchmark Build Beautiful Charts

Build Beautiful Charts

wBenchmark enables you to create chart dashlets containing easy to follow data on your KPIs, and add them to your Sugar dashboard.

wBenchmark Metrics Definitions

Metrics Definitions

wBenchmark automatically adds a new Metrics Definition module, where users can add new metric definition sets and detailed metric definitions.

wBenchmark User and Team Goals

User and Team Goals

wBenchmark adds a Goals module where Goal sets can be added for users, teams or user in teams. Goals can be defined for any recurring time period and may be different at different points in the year. wBenchmark also adds a Default Goal Value tab.

wBenchmark Goal Import Tool

Goal Import Tool

If you need to create several goals for your metric definitions, wBenchmark enables you to import goals and skip the record creation process.

wBenchmark Leaderboard Visualization

Leaderboard Visualization

wBenchmark adds a new leaderboard chart type to visualize a team's relative performance on a specific KPI. The leaderboard chart can track progress to goals or compare against an average.

wBenchmark Time Series Visualization

Time Series Visualization

wBenchmark adds a new Time Series chart dashlet that displays metrics over time as either an Area Chart, a Line Chart, or Stacked Bar Chart.

wBenchmark Track KPIs From Any Time Period

Track KPIs From Any Time Period

wBenchmark allows you to measure and compare performance from any time period and can be customized to your specific targets, fiscal years, and company policies.

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Supported Platforms


Sell, Serve, Enterprise, Professional: 10.0.x


Enterprise & Professional: 7.9.x*, 8.0.x*, 9.0.x*, 10.0.x

*Note: W-Systems regularly updates wBenchmark and introduces new features for the latest Sugar versions. Deprecated versions of wBenchmark compatible with older Sugar releases may lack some of the features listed on this page.

wBenchmark costs $120 per year per license (min. 10 users) plus installation.

20+ Years of Happy Clients

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Great Coding and Good Service!

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

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Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

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Great People to Work With

W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.

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Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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Training & Events

Web Training

Introduction to wBenchmark

A look at wBenchmark, our Sugar add-on that enables you to capture periodic snapshots values of key performance metrics.

Recent Releases

May 28, 2020

wBenchmark May 2020 Update

The May 2020 update to wBenchmark addresses issues found in previous versions.

April 26, 2020

wBenchmark April 2020 Update

The April 2020 update to wBenchmark addresses issues found in previous versions, along with support for Sugar 10.0.x.

View All Releases