Innovative Relationship Intelligence
TrustSphere’s Relationship Analytics is a complementary solution designed to work easily and seamlessly as part of your Sugar.
It provides previously unavailable levels of insight into the true activity between your organization and your customer/prospects. By analyzing email and voice interactions (never the content, just the interactions) and then automatically pushing the resulting analytics into Sugar, the entire sales management process is transformed.
TrustSphere's experience shows that sales professionals right across the organization benefit significantly from the use of these analytics and deliver significantly better results, including:
Less than 10% of all customer interactions are ever entered into the CRM. This leaves a big gap in the CRM data which your team relies on to make decisions. TrustSphere delivers data extracted from any communications platform and injects the analytics directly into Sugar.
Replace Cold Calls with Warm Introductions
LinksWithin enables you to leverage your organization’s combined social network to find the most relevant connections to an external company or individual. By accurately identifying the people within your organization who have an existing relationship with an external party, market-facing teams can work together in a more coordinated and effective way. Whilst social networking sites are great at telling you who might be connected, they are less effective at telling you who has a relationship. LinksWithin distinguishes between mere connections and current relationships in a simple query (or at the touch of a button).Newsletter Sign Up
TrustSphere starting from $20 per user per month
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!
W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.