Sugar Integration to Vonage

Get more out of Sugar with its integration to Vonage — a rich, easy to use and intuitive interface designed to effortlessly integrate your voice interactions into your key CRM workflows.

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Sugar Integration to Vonage

Click to Dial

Call any number directly from Sugar with the click of a mouse.Click-to-dial any number appearing in a Google Chrome browser. The app connects the call through your Vonage Business phone system, thus eliminating misdialed calls.

Screen Pops

When calls come in, screen pops open to let you know who is calling and its corresponding record in Sugar.Incoming screen pops with answer or decline prompts and send to voicemail options let you know who’s calling. Missed call screen pops let you follow up immediately.

Adding New Records

Seamless contact management and scheduling capabilities across business applications, within a single interface. Create new records in Sugar if the phone number is not associated to any record.  

Call Tagging and Note Taking

Call tagging and note taking for all inbound/outbound calls are recorded in your Sugar contact or lead activities. Notes taken for all inbound/outbound calls are recorded in the lead or contact notes so anyone looking can see a history of communications.

CRM Integration to Vonage Video Demo

We worked closely with Vonage to develop a very tight integration to our favorite tools, including SugarCRM, Salesforce, Gmail, and Outlook. This enables you to effortlessly integrate your voice interactions into your key workflows.

CRM Integration to Vonage Datasheet

Imagine the possibilities when your business phone system integrates with SugarCRM – the critical business application your teams use every day.

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Vonage Business starting from $25 per user per month

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

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There Will Be Issues!

I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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Excellent Experience Implementing SugarCRM

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

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