Call any number directly from Sugar with the click of a mouse.Click-to-dial any number appearing in a Google Chrome browser. The app connects the call through your Vonage Business phone system, thus eliminating misdialed calls.
When calls come in, screen pops open to let you know who is calling and its corresponding record in Sugar.Incoming screen pops with answer or decline prompts and send to voicemail options let you know who’s calling. Missed call screen pops let you follow up immediately.
Seamless contact management and scheduling capabilities across business applications, within a single interface. Create new records in Sugar if the phone number is not associated to any record.
Call tagging and note taking for all inbound/outbound calls are recorded in your Sugar contact or lead activities. Notes taken for all inbound/outbound calls are recorded in the lead or contact notes so anyone looking can see a history of communications.
We worked closely with Vonage to develop a very tight integration to our favorite tools, including SugarCRM, Salesforce, Gmail, and Outlook. This enables you to effortlessly integrate your voice interactions into your key workflows.
Vonage Business starting from $25 per user per month
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!
We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.