W-Systems joins SugarCRM! Read Blog
Call any number directly from Sugar with the click of a mouse.Click-to-dial any number appearing in a Google Chrome browser. The app connects the call through your Vonage Business phone system, thus eliminating misdialed calls.
When calls come in, screen pops open to let you know who is calling and its corresponding record in Sugar.Incoming screen pops with answer or decline prompts and send to voicemail options let you know who’s calling. Missed call screen pops let you follow up immediately.
Seamless contact management and scheduling capabilities across business applications, within a single interface. Create new records in Sugar if the phone number is not associated to any record.
Call tagging and note taking for all inbound/outbound calls are recorded in your Sugar contact or lead activities. Notes taken for all inbound/outbound calls are recorded in the lead or contact notes so anyone looking can see a history of communications.
We worked closely with Vonage to develop a very tight integration to our favorite tools, including SugarCRM, Salesforce, Gmail, and Outlook. This enables you to effortlessly integrate your voice interactions into your key workflows.
Vonage Business starting from $25 per user per month
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!
W-Systems has been truly amazing. The staff is extremely knowledgeable and friendly. They really go the extra mile to help you through the process, and always do their best to make your vision a reality instead of just taking the easy way out. We are super pleased and look forward to continued business together.
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.