W-Systems joins SugarCRM! Read Blog

Improve User Productivity and Collaboration

Keep your teams informed and productive with our Sugar Connector to Slack.

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Sugar Connector to Slack

The SugarCRM Connector to Slack allows you to create message templates with SugarCRM data and send them to your Slack channels and users.

Meet the Sugar Connector to Slack

SugarCRM enables businesses to create customers for life with the world’s first intelligent, no touch customer experience (CX) platform. W-Systems offers a series of add-ons to Sugar to extend its core capabilities.

By adopting Sugar, you've already made a step in the right direction in making your users more productive. Your company communication software, such as Slack, is another important step in improving user productivity. What if these tools worked together?

The Sugar Connector to Slack puts your teams' CRM data at the forefront of your sales, service, and marketing teams' displays by sending notifications in their designated Slack channels of any updates or additions in their Sugar records.  

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Sugar Connector to DocuSign Benefits

Custom Message Triggers

Set Slack message triggers based on your own Sugar data, be it standard or custom.

Configure Slack Messages

Create and send custom Slack announcements using our message builder.

View Slack in Sugar

Get access to customer-related conversations by viewing Slack channels in Sugar's Record View.

Direct Messages and Announcements

Easily set up automated Slack direct messages or channel-wide notifications.

Set up custom Slack notifications in SugarCRM. You can also link to SugarCRM records.

Create Custom Slack Notifications

The Sugar Connector to Slack enables you to create custom Slack message templates in Sugar using text, images, and Sugar data. Our integration also enables you to directly link to Sugar records for easy access.

Use SugarCRM

Keep Your Teams in the Loop

Let sales know when they have new leads, support reps when a new ticket gets opened, celebrate new business company-wide, and more.

The Sugar Connector to Slack enables you to set up triggers  for sending out messages to your Slack channels using SugarBPM.

The SugarCRM Connector to Slack can be used to send out either channel-wide notifications or private messages.

Send Messages to Slack Channels or Users

Send out direct messages to Slack users with reminders for upcoming meetings and calls, or bring relevant Sugar information to the attention of your entire team.

With the Sugar Connector to Slack, you can send messages to individual Slack users, or to an entire channel.

Add Slack channels to your SugarCRM record view for improved account management.

View Slack Channel Conversations in Sugar

Make sure you never miss any conversations around your accounts. The Sugar Connector to Slack enables you to assign channels to your Sugar records, and lets you view channel conversations directly in Sugar.

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Supported Platforms


Sell, Serve, Enterprise, Professional: 10.0.x, 10.1.x


Enterprise & Professional: 9.0.x*, 10.0.x

*Note: W-Systems regularly updates the Sugar Connector to Slack and introduces new features for the latest Sugar versions. Deprecated versions of the Sugar Connector to Slack compatible with older Sugar releases may lack some of the features listed on this page.

Sugar Connector to Slack costs $4 per user per month (min. 10 users) plus installation

20+ Years of Happy Clients

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Second to None

We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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Great Coding and Good Service!

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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Excellent Experience Implementing SugarCRM

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.