#1 Rated CRM Product
With Sugar, you get a simple user interface, industry-leading customer experience, and an intuitive customization platform.
Why Sugar?
Designed for you Sugar provides an easy-to-use Customer Relationship Management (CRM) interface focused on features that matter and nothing more.
Be Part of an Exceptional Customer Experience
We love our customers, and they love us. SugarCRM receives the highest Net Promoter Score across all major CRM vendors.
Easy to Deploy
Turn it on and go. Easily integrate with your existing IT fabric. Quickly customize to automate your unique business processes.
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W-Systems Knows Sugar
As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.
Visit our Blog
We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog.
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20+ Years of Happy Clients
Stellar Service
We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.
Great People to Work With
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.
An Excellent Partner for Enhancements and Resources
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
Second to None
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
The Entire Team Works Hard
The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!
W-Systems is Wonderful!
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
Instrumental in our Upgrade
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
Great Coding and Good Service!
Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.
Excellent Partner!
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
Latest Articles
Get More out of CRM With Business Intelligence
In this blog post, we’ll be looking at how Business Intelligence (BI) tools can bring out the best data your CRM has to offer. Read More »
Sugar Spring ‘19 (9.0) is Now Live
Sugar Spring '19 (9.0) has been released for all Sugar Cloud and On-Premise customers, including game-changing enhancements to accelerate your business. Read More »
Introducing SugarBPM
SugarBPM minimizes the manual efforts required by people in your company so they can spend more time working with the people that matter most, your customers. Read More »
Training & Events
Sugar Showcase: 2019 Sugar Product Roadmap
Sneak peek into the SugarCRM Product Roadmap
Introduction to Sugar for End Users
This live virtual class will provide you with the tools necessary to use Sugar as a new End User.
Sugar Reporting
This live-virtual class will teach you how to use Sugar's Reports module to run the reports you need quickly and efficiently.
Sugar New User Training
Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.
Sugar Administration - Advanced (Multi-Day Class)
This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.
What’s New in Sugar 9.0
Sugar 9.0 was released on April 5, 2019. This video will give you an overview of the new features and functionality available in this release.
Introduction to SugarBPM/Advanced Workflow
Learn how to work with SugarBPM to create process definitions, process business rules, process email templates, and how to manage running processes.
What’s New in Sugar 8.3
Sugar 8.3 was released on January 14th 2019. This video will give you an overview of the new features and functionality available in this release.
What’s New in Sugar 8.2
Sugar 8.2 was released on October 9th, 2018. These resources will give you an overview and detailed information about what's new in this release.
Administrators: Get Started Configuring Sugar
This course will provide you with the introductory skills necessary for administering Sugar.
Sugar for Solution Architects
Get started and equipped with lessons learned from Sugar Solution Architects as they share the platform knowledge and skills required to implement Sugar to meet customer requirements.
Sugar for Developers
Get started as a Sugar Developer and learn how to implement Sugar platform customization requests through a variety of extension techniques and best practices.
Introduction to Sugar
This course will get you started with the Sugar platform, you'll learn about how to get started with Sugar, the most commonly used modules, and how to how to navigate the application.
Business Users: Get Started Using Sugar
Learn the essentials of using Sugar as a Sugar business user. You'll learn how to navigate the application, create records, convert leads, create reports, forecast, and much more.
Introduction to wBenchmark
A look at wBenchmark, our Sugar add-on that enables you to capture periodic snapshots values of key performance metrics.
SugarCRM Product Demo
Got questions about Sugar? Get a free demo of Sugar and discover a different kind of CRM.
Recent Releases
Sugar Spring ‘19 (9.0)
Sugar Spring '19 (9.0.0) has been officially released for all commercial versions of On-Demand and On-Premise deployments. It includes every new feature included in the Summer '18, Fall '18 and Winter '19 updates for On-Demand instances of Sugar, along with Advanced Workflow updates, performance improvements, and more.
Sugar 8.0.3
Sugar 8.0.3 is a security update for On-Premise customers released to address certain security vulnerabilities identified during routine QA checks.
SugarCRM Mobile SDK 6.4.1
This latest Mobile SDK release is compatible with SugarCRM Mobile 6.4.1 and is available for SugarCRM customers or SugarCRM OEM Partners.