#1 Rated CRM Product

With Sugar, you get a simple user interface, industry-leading customer experience, and an intuitive customization platform.

Why Sugar?

Designed for you Sugar provides an easy-to-use Customer Relationship Management (CRM) interface focused on features that matter and nothing more.

Be Part of an Exceptional Customer Experience

We love our customers, and they love us. SugarCRM receives the highest Net Promoter Score across all major CRM vendors.

Easy to Deploy

Turn it on and go. Easily integrate with your existing IT fabric. Quickly customize to automate your unique business processes.

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W-Systems Knows Sugar

As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.

Visit our Blog

We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog

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SugarCRM starting from $40 per user per month

20+ Years of Happy Clients

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Second to None

We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.

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Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

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Great Coding and Good Service!

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

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There Will Be Issues!

I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!

Latest Articles

Meet wMobile for SugarCRM

June 25, 2019   •   4 minute read

Meet wMobile for SugarCRM, our easy-to-use app that puts the power of W‑Systems add-ons for Sugar at your fingertips, right from your mobile device. Read More »

Looking Back: 15 Years of SugarCRM

June 20, 2019   •   4 minute read

This blog post celebrates the 15 year anniversary of SugarCRM and their overall history as a CRM leader. Read More »

The Benefits of Salesfusion for Sugar Users

June 19, 2019   •   4 minute read

Did you know marketing automation isn't just for marketers? Find out how your Sugar users can benefit from Salesfusion's powerful CRM integration! Read More »

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Training & Events

Sugar Reporting

This live-virtual class will teach you how to use Sugar's Reports module to run the reports you need quickly and efficiently.

Jun 27

Sugar Administration - Advanced (Multi-Day Class)

This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.

Jul 09

Business Analytics for Sales & Marketing

Don't miss our tips on how to use BI to win more deals and boost lead quality.

Jul 16

Introduction to SugarBPM/Advanced Workflow

This course is for administrators who would like to explore SugarBPM/Advanced Workflow and all it has to offer.

Jul 23

Working with Sugar Studio

This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.

Jul 25
Sugar University

What’s New in Sugar 9.0

Sugar 9.0 was released on April 5, 2019. This video will give you an overview of the new features and functionality available in this release.

Sugar University

Introduction to SugarBPM/Advanced Workflow

Learn how to work with SugarBPM to create process definitions, process business rules, process email templates, and how to manage running processes.

Sugar University

What’s New in Sugar 8.3

Sugar 8.3 was released on January 14th 2019. This video will give you an overview of the new features and functionality available in this release.

Sugar University

What’s New in Sugar 8.2

Sugar 8.2 was released on October 9th, 2018. These resources will give you an overview and detailed information about what's new in this release.

Sugar University

Administrators: Get Started Configuring Sugar

This course will provide you with the introductory skills necessary for administering Sugar.

Sugar University

Sugar for Solution Architects

Get started and equipped with lessons learned from Sugar Solution Architects as they share the platform knowledge and skills required to implement Sugar to meet customer requirements.

Sugar University

Sugar for Developers

Get started as a Sugar Developer and learn how to implement Sugar platform customization requests through a variety of extension techniques and best practices.

Sugar University

Introduction to Sugar

This course will get you started with the Sugar platform, you'll learn about how to get started with Sugar, the most commonly used modules, and how to how to navigate the application.

Sugar University

Business Users: Get Started Using Sugar

Learn the essentials of using Sugar as a Sugar business user. You'll learn how to navigate the application, create records, convert leads, create reports, forecast, and much more.

Web Training

Introduction to wBenchmark

A look at wBenchmark, our Sugar add-on that enables you to capture periodic snapshots values of key performance metrics.

Online Presentation

SugarCRM Product Demo

Got questions about Sugar? Get a free demo of Sugar and discover a different kind of CRM.

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Recent Releases

SugarCRM Mobile SDK 7.0.0

Released on June 12th, 2019

The latest Mobile SDK release is compatible with SugarCRM Mobile 7.0.0 for iOS and Android and is available for SugarCRM customers or SugarCRM OEM Partners.

SugarCRM Mobile 7.0.0 for Android

Released on June 3rd, 2019

SugarCRM Mobile 7.0.0 for Android addresses issues identified in prior releases of the application.

SugarCRM Mobile 7.0.0 for iOS

Released on June 3rd, 2019

SugarCRM Mobile 7.0.0 for iOS addresses issues identified in prior releases of the application.

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