Your Customers Deserve a Better Experience
Create customers for life with the world's first intelligent, no-touch customer experience (CX) platform.
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Exceed Expectations and Create Customers for Life
Forget everything you know about CRM, marketing automation and customer service software.
Sugar’s robust suite of customer experience solutions is changing the game for organizations everywhere. At the heart of Sugar's fully integrated platform is a simple and consistent experience — one that’s tailored to each user’s unique needs and ways of working across any device. It’s how two million users are already closing deals faster and creating customers for life, without spending countless hours digging for data.
Empower Your Marketing, Sales and Services Teams
Take a look at our webinar archives for best practices, tips, tricks and more! View Webinar Archive
Market With Insight
Sugar Market is the all-you-need marketing automation solution built to work for you. Highly intuitive campaign builders, advanced automation and superior reporting enable you to understand engagement, improve conversion and drive more revenue.
Features
- Intuitive drag-and-drop campaign builders
- Lead nurturing and sophisticated scoring
- Advanced analytics and BI-grade reporting dashboards
Advantages
- Drive the right traffic to your website with SEM, SEO and social media tools with high-quality landing pages, emails and forms
- Capture leads with professional-quality emails, landing pages and forms
- Drive alignment and send only the most qualified leads to sales with lead nurturing and scoring
- Become a data-informed marketer with BI-grade reporting
Sell Smarter
Create extraordinary customer relationships with the world’s most intuitive and collaborative CRM — rated number one in the prestigious PCMag Readers’ Choice awards. Track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is lean, fast and integrates with anything.
Features
- Actionable intelligence you can actually use
- No-touch data management
- #1 rated user experience
Advantages
- Get the exact intel you need for each customer interaction
- Spend less time entering and retrieving data
- Automate your most important and repeated activities
Serve Exceptionally
Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer’s experience.
Features
- Self-service portal and knowledge base
- Agent workbench
- Real-time reports and dashboards
Advantages
- Always be armed with the right intel
- Help your customers help themselves
- Identify potential problems early and often
Communicate with Context
Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day. Keep your CRM, email, and calendar tools up-to-date without having to ever manually enter data. With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365, and pull relevant data to the surface as you interact with prospects and customers in real-time. It’s the easiest way to provide the types of truly personalized experiences that create and retain customers for life.
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A New Approach to Proactive Analytics
Sugar Discover isn’t like the other sales analytics tools you’ve encountered. This radical new approach tracks hundreds of metrics and automatically alerts you when it finds issues or opportunities. Going a step further, Discover also provides root cause analysis for its findings without you having to do anything. That’s “no touch” in action!
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Cloud Services & On-Premise Solutions
Looking to get up and running quickly, affordably and with the guarantee of best-in-class availability, scalability, and security? Look no further than SugarCloud. Need more control over your software? Sugar's compatibility with On-Premise Options let you decide when, where and how your tech stack is managed. Unlike other leading CX vendors, Sugar lets you decide which option works best for your business’s unique needs.
Learn MoreSugarCRM has plans that scale with your team. No hidden fees or gotchas.
20+ Years of Happy Clients
Excellent Experience Implementing SugarCRM
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
The Entire Team Works Hard
The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!
Great CRM Partner!
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
Excellent Partner!
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
Stellar Service
We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.
Simply Amazing!
W-Systems has been truly amazing. The staff is extremely knowledgeable and friendly. They really go the extra mile to help you through the process, and always do their best to make your vision a reality instead of just taking the easy way out. We are super pleased and look forward to continued business together.
W-Systems is Wonderful!
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
Second to None
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
An Excellent Partner for Enhancements and Resources
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
Latest from our Blog
A Bright Future with SugarCRM
We are pleased to announce we’ve been acquired by Sugar and are officially joining forces to help our customers create customers for life.
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11 Practical Steps for Migrating from Email Marketing to Marketing Automation
Learn how to leverage Sugar Market's features for a smooth migration from email marketing to marketing automation!
Read More
Release RoundUp: Sugar Q4 2020 (10.2)
The latest release of Sugar, known as Sugar Q4 2020 is a SugarCloud release that introduces several awesome updates. Here’s our Release RoundUp for Sugar 10.2!
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Advanced Calendar Solution for Sugar
We just released a brand new version of wCalendar, our Sugar enhancement that enables users to display any Sugar records in a calendar.
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SugarConnected 2020 Recap: The Next Frontier in Customer Experience
Even in a virtual environment, SugarConnected 2020 was full of news and announcements for Sugar customers. Learn what SugarCRM has in store for you in 2021.
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The 5 Secrets of the W-Systems Professional Services Team
How does W-Systems successfully implement so many Sugar projects? Learn more straight from our Professional Services team!
Read MoreTraining & Events
Introduction to SugarBPM
This course is for administrators who would like to explore SugarBPM/Advanced Workflow and all it has to offer.
Working with Sugar Studio
This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.
Sugar Administration - Essentials (Multi-Day)
Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.
How to Use Sugar Sell
This course is designed to provide a basic introduction to Sugar Sell for end-users.
Recent Releases
Sugar Mobile SDK 25.0
The latest Mobile SDK release is compatible with Sugar Mobile 25.0 and is available for SugarCRM customers or SugarCRM OEM Partners.
Sugar Mobile 25.0 for Android
Sugar Mobile 25.0 for Android includes the ability to resize uploaded images and the addition of the Messages module for Sugar Serve users.