Your Customers Deserve a Better Experience
Create customers for life with the world's first intelligent, no-touch customer experience (CX) platform.
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Exceed Expectations and Create Customers for Life
Forget everything you know about CRM, marketing automation and customer service software.
Sugar’s robust suite of customer experience solutions is changing the game for organizations everywhere. At the heart of Sugar's fully integrated platform is a simple and consistent experience — one that’s tailored to each user’s unique needs and ways of working across any device. It’s how two million users are already closing deals faster and creating customers for life, without spending countless hours digging for data.
Empower Your Marketing, Sales and Services Teams
Market With Insight
Sugar Market is the all-you-need marketing automation solution built to work for you. Highly intuitive campaign builders, advanced automation and superior reporting enable you to understand engagement, improve conversion and drive more revenue.
Features
- Intuitive drag-and-drop campaign builders
- Lead nurturing and sophisticated scoring
- Advanced analytics and BI-grade reporting dashboards
Advantages
- Drive the right traffic to your website with SEM, SEO and social media tools with high-quality landing pages, emails and forms
- Capture leads with professional-quality emails, landing pages and forms
- Drive alignment and send only the most qualified leads to sales with lead nurturing and scoring
- Become a data-informed marketer with BI-grade reporting
Sell Smarter
Create extraordinary customer relationships with the world’s most intuitive and collaborative CRM — rated number one in the prestigious PCMag Readers’ Choice awards. Track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is lean, fast and integrates with anything.
Features
- Actionable intelligence you can actually use
- No-touch data management
- #1 rated user experience
Advantages
- Get the exact intel you need for each customer interaction
- Spend less time entering and retrieving data
- Automate your most important and repeated activities
Serve Exceptionally
Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer’s experience.
Features
- Self-service portal and knowledge base
- Agent workbench
- Real-time reports and dashboards
Advantages
- Always be armed with the right intel
- Help your customers help themselves
- Identify potential problems early and often
W-Systems Knows Sugar
As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.
Visit our Blog
We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog.
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Cloud Services & On-Premise Solutions
Looking to get up and running quickly, affordably and with the guarantee of best-in-class availability, scalability, and security? Look no further than SugarCloud. Need more control over your software? Sugar's compatibility with On-Premise Options let you decide when, where and how your tech stack is managed. Unlike other leading CX vendors, Sugar lets you decide which option works best for your business’s unique needs.
Learn MoreSugarCRM Resources
SugarCRM Overview
Take a quick look Sugar's marketing, sales, and support solutions for organizations everywhere.
Download Brief
Why W-Systems for SugarCRM
Take a look at the top 10 reasons you should choose W-Systems as your SugarCRM partner.
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SugarCRM has plans that scale with your team. No hidden fees or gotchas.
20+ Years of Happy Clients
Instrumental in our Upgrade
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
Good Integrator to Work With
W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
Great CRM Partner!
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
W-Systems is Wonderful!
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
An Excellent Partner for Enhancements and Resources
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
Excellent Experience Implementing SugarCRM
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
Excellent Partner!
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
Great People to Work With
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.
The Entire Team Works Hard
The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!
Latest Articles
Meet the Ultimate Sales and Marketing Truth Slayer
Excited about SugarConnection Boston 2019? This year’s edition features Scott Stratten and we are here to give you an insight into his “unmarketing" views. Read More »
Fall Into the New SugarCRM
The weather may be starting to cool off, but make sure you don't miss our recap of all the latest Sugar news, without any filler or fluff. Read More »
How to Install a Package for SugarCRM Like a Pro
Read this blog post and learn how to install a SugarCRM package like a pro. Read More »
Training & Events
PACK EXPO Las Vegas 2019
North America’s largest gathering of suppliers and manufacturers of packaging technology.
Introduction to SugarBPM/Advanced Workflow
This course is for administrators who would like to explore SugarBPM/Advanced Workflow and all it has to offer.
SugarConnection 2019 - Boston
Connect with the Brightest Minds in Customer Experience
Working with Sugar Studio
This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.
Sugar Administration - Essentials (Multi-Day)
Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.
Navigating Sugar Market
In this course you'll learn how to navigate Sugar Market as well as understand what's located in each of its menus and shortcuts.
“New” Sugar Overview: Get to know our New Products and Summer ‘19 Release
Learn about Sugar's new product offerings as well as some of the great enhancements included in the Summer '19 release for Sugar Professional and Sugar Enterprise customers.
What’s New in Sugar 9.0
Sugar 9.0 was released on April 5, 2019. This video will give you an overview of the new features and functionality available in this release.
Introduction to SugarBPM/Advanced Workflow
Learn how to work with SugarBPM to create process definitions, process business rules, process email templates, and how to manage running processes.
What’s New in Sugar 8.3
Sugar 8.3 was released on January 14th 2019. This video will give you an overview of the new features and functionality available in this release.
What’s New in Sugar 8.2
Sugar 8.2 was released on October 9th, 2018. These resources will give you an overview and detailed information about what's new in this release.
Administrators: Get Started Configuring Sugar
This course will provide you with the introductory skills necessary for administering Sugar.
Sugar for Solution Architects
Get started and equipped with lessons learned from Sugar Solution Architects as they share the platform knowledge and skills required to implement Sugar to meet customer requirements.
Sugar for Developers
Get started as a Sugar Developer and learn how to implement Sugar platform customization requests through a variety of extension techniques and best practices.
Introduction to Sugar
This course will get you started with the Sugar platform, you'll learn about how to get started with Sugar, the most commonly used modules, and how to how to navigate the application.
Business Users: Get Started Using Sugar
Learn the essentials of using Sugar as a Sugar business user. You'll learn how to navigate the application, create records, convert leads, create reports, forecast, and much more.
Introduction to wBenchmark
A look at wBenchmark, our Sugar add-on that enables you to capture periodic snapshots values of key performance metrics.
SugarCRM Product Demo
Got questions about Sugar? Get a free demo of Sugar and discover a different kind of CRM.
Recent Releases
SugarCRM Mobile SDK 10.0
The latest Mobile SDK release is compatible with SugarCRM Mobile 10.0 for iOS and Android and is available for SugarCRM customers or SugarCRM OEM Partners.
Sugar Plug-in for IBM Notes End-of-Life
The Sugar Plug-in for IBM Notes support will end on August 30, 2020, meaning SugarCRM will no longer be providing customer support, maintenance patches, or bug fixes.
MS Outlook Plug-in for Sugar 2.7.0
SugarCRM has officially released version 2.7.0 of the Sugar plug-in for Microsoft Outlook. It includes a silent uninstall feature and addresses issues found in previous versions.