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Your Customers Deserve a Better Experience

Create customers for life with the world's first intelligent, no-touch customer experience (CX) platform.

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SugarCRM

Exceed Expectations and Create Customers for Life

Forget everything you know about CRM, marketing automation and customer service software.

Sugar’s robust suite of customer experience solutions is changing the game for organizations everywhere. At the heart of Sugar's fully integrated platform is a simple and consistent experience — one that’s tailored to each user’s unique needs and ways of working across any device. It’s how two million users are already closing deals faster and creating customers for life, without spending countless hours digging for data.

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Empower Your Marketing, Sales and Services Teams

Market with Insight

Capture the attention of your most promising prospects.

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Sell Smarter

Create more meaningful experiences and build lasting relationships.

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Serve Exceptionally

Give customers the support they need quickly and confidently.

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SugarCRM Sugar Market logo

Market With Insight

Sugar Market is the all-you-need marketing automation solution built to work for you. Highly intuitive campaign builders, advanced automation and superior reporting enable you to understand engagement, improve conversion and drive more revenue.

Features

  • Intuitive drag-and-drop campaign builders
  • Lead nurturing and sophisticated scoring
  • Advanced analytics and BI-grade reporting dashboards

Advantages

  • Drive the right traffic to your website with SEM, SEO and social media tools with high-quality landing pages, emails and forms
  • Capture leads with professional-quality emails, landing pages and forms
  • Drive alignment and send only the most qualified leads to sales with lead nurturing and scoring
  • Become a data-informed marketer with BI-grade reporting
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SugarCRM Sugar Sell logo

Sell Smarter

Create extraordinary customer relationships with the world’s most intuitive and collaborative CRM — rated number one in the prestigious PCMag Readers’ Choice awards. Track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is lean, fast and integrates with anything.

Features

  • Actionable intelligence you can actually use
  • No-touch data management
  • #1 rated user experience

Advantages

  • Get the exact intel you need for each customer interaction
  • Spend less time entering and retrieving data
  • Automate your most important and repeated activities
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SugarCRM Sugar Serve logo

Serve Exceptionally

Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer’s experience.

Features

  • Self-service portal and knowledge base
  • Agent workbench
  • Real-time reports and dashboards

Advantages

  • Always be armed with the right intel
  • Help your customers help themselves
  • Identify potential problems early and often
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W-Systems Knows Sugar

As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.

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We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog.

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SugarCRM Sugar Connect logo

Communicate with Context

Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day. Keep your CRM, email, and calendar tools up-to-date without having to ever manually enter data. With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365, and pull relevant data to the surface as you interact with prospects and customers in real-time. It’s the easiest way to provide the types of truly personalized experiences that create and retain customers for life.

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SugarCRM Sugar Discover logo

A New Approach to Proactive Analytics

Sugar Discover isn’t like the other sales analytics tools you’ve encountered. This radical new approach tracks hundreds of metrics and automatically alerts you when it finds issues or opportunities. Going a step further, Discover also provides root cause analysis for its findings without you having to do anything. That’s “no touch” in action!

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Cloud Services & On-Premise Solutions

Looking to get up and running quickly, affordably and with the guarantee of best-in-class availability, scalability, and security? Look no further than SugarCloud. Need more control over your software? Sugar's compatibility with On-Premise Options let you decide when, where and how your tech stack is managed. Unlike other leading CX vendors, Sugar lets you decide which option works best for your business’s unique needs.

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I Am the New Sugar

SugarCRM helps businesses everywhere provide the most outstanding experiences of all time — for every customer, from anywhere in the world. Together with SugarCRM, we are building a world where companies can act as fully functional extensions of their customers. Where teams can anticipate needs long before customers even realize they have them. Where sales, marketing, and services are fully freed to focus on people instead of processes. With W-Systems as your SugarCRM Partner, we bring innovation, transparency, integrity, value, and passion to all we do to cultivate customers for life.

SugarCRM Resources

SugarCRM Sugar Market Sell Serve datasheet preview

SugarCRM Overview

Take a quick look Sugar's marketing, sales, and support solutions for organizations everywhere.

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W-Systems SugarCRM Partner

Why W-Systems for SugarCRM

Take a look at the top 10 reasons you should choose W-Systems as your SugarCRM partner.

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W-Systems is a SugarCRM Elite Partner award winning of the SugarCRM Global Reseller of the Year

SugarCRM has plans that scale with your team. No hidden fees or gotchas.

20+ Years of Happy Clients

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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There Will Be Issues!

I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!

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Good Integrator to Work With

W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.

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Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.

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Great People to Work With

W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.

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Excellent Experience Implementing SugarCRM

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

Latest from our Blog

Reduce Time & Automate Anything in Sugar with Custom Buttons

September 24th, 2020   •   4 minute read

Learn how to simplify your workflow in Sugar with Custom Buttons and spend less time on your daily activities.

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Lead Scoring with Sugar Market

September 16th, 2020   •   4 minute read

Learn more about Sugar Market’s lead scoring capabilities that can enable you to accelerate your sales cycle by sending only the most qualified leads to Sales.

Read More

Using Cluster Bar Charts to Manage Goals in Sugar

September 10th, 2020   •   3 minute read

Learn how to easily set up goals and manage progress for your company, teams and employees in Sugar.

Read More

Increase User Productivity and Integrate Slack with Sugar

August 27th, 2020   •   3 minute read

Learn how to easily boost your teams' productivity and collaboration by integrating Slack with Sugar.

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SugarCRM Accelerates AI Delivery After Acquiring Node

August 26th, 2020   •   4 minute read

Prepare for an AI-powered era for SugarCRM! On August 24th, SugarCRM acquired Node, a California-based startup in specialized in artificial intelligence apps.

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The New SugarClub: A Close-Knit Community of Sugar Experts, Partners, and Customers

August 14th, 2020   •   5 minute read

Join the new SugarClub and stay tuned with everything Sugar! Latest news and events, fresh content, new tips, tricks, and engage with like-minded peers!

Read More

Training & Events

Sugar Market Beginner Essentials: Drag/Drop Builders & Lists

Attend this course if you are a new user to an existing Sugar Market account looking to learn how to create lists and utilize the drag and drop builders.

Oct 01

Sugar Administration - Essentials (Multi-Day)

Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.

Oct 06

Use Sugar Data to Easily Generate Complex Documents

In this webinar, we showcase a brand new wDocs feature that allows you to add Sugar formulas, to your document templates, without having to create any new Sugar fields.

Oct 07

Introduction to Sugar for End Users

This live virtual class will provide you with the tools necessary to use Sugar as a new End User.

Oct 20

Advanced Calendar Solution for Sugar

In this webinar, we showcase wCalendar, W-Systems’ customizable solution for Sugar.

Oct 21

Sugar Reporting

This course is for any Sugar user that is looking to learn how to run reports efficiently in Sugar.

Oct 22
Sugar University

How to Use Sugar Sell

This course is designed to provide a basic introduction to Sugar Sell for end-users.

Recent Releases

September 15, 2020

Sugar Mobile SDK 24.0

The latest Mobile SDK release is compatible with Sugar Mobile 24.0 and is available for SugarCRM customers or SugarCRM OEM Partners.

September 15, 2020

Sugar Mobile 24.0 for Android

Sugar Mobile 24.0 for Android includes the ability to create, edit, and save custom list view filters directly in the app.

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