Your Customers Deserve a Better Experience
Create customers for life with the world's first intelligent, no-touch customer experience (CX) platform.
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Exceed Expectations and Create Customers for Life
Forget everything you know about CRM, marketing automation and customer service software.
Sugar’s robust suite of customer experience solutions is changing the game for organizations everywhere. At the heart of Sugar's fully integrated platform is a simple and consistent experience — one that’s tailored to each user’s unique needs and ways of working across any device. It’s how two million users are already closing deals faster and creating customers for life, without spending countless hours digging for data.
Empower Your Marketing, Sales and Services Teams
Take a look at our webinar archives for best practices, tips, tricks and more! View Webinar Archive
Market With Insight
Sugar Market is the all-you-need marketing automation solution built to work for you. Highly intuitive campaign builders, advanced automation and superior reporting enable you to understand engagement, improve conversion and drive more revenue.
Features
- Intuitive drag-and-drop campaign builders
- Lead nurturing and sophisticated scoring
- Advanced analytics and BI-grade reporting dashboards
Advantages
- Drive the right traffic to your website with SEM, SEO and social media tools with high-quality landing pages, emails and forms
- Capture leads with professional-quality emails, landing pages and forms
- Drive alignment and send only the most qualified leads to sales with lead nurturing and scoring
- Become a data-informed marketer with BI-grade reporting
Sell Smarter
Create extraordinary customer relationships with the world’s most intuitive and collaborative CRM — rated number one in the prestigious PCMag Readers’ Choice awards. Track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is lean, fast and integrates with anything.
Features
- Actionable intelligence you can actually use
- No-touch data management
- #1 rated user experience
Advantages
- Get the exact intel you need for each customer interaction
- Spend less time entering and retrieving data
- Automate your most important and repeated activities
Serve Exceptionally
Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer’s experience.
Features
- Self-service portal and knowledge base
- Agent workbench
- Real-time reports and dashboards
Advantages
- Always be armed with the right intel
- Help your customers help themselves
- Identify potential problems early and often
W-Systems Knows Sugar
As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.
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We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog.
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Communicate with Context
Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day. Keep your CRM, email, and calendar tools up-to-date without having to ever manually enter data. With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365, and pull relevant data to the surface as you interact with prospects and customers in real-time. It’s the easiest way to provide the types of truly personalized experiences that create and retain customers for life.
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A New Approach to Proactive Analytics
Sugar Discover isn’t like the other sales analytics tools you’ve encountered. This radical new approach tracks hundreds of metrics and automatically alerts you when it finds issues or opportunities. Going a step further, Discover also provides root cause analysis for its findings without you having to do anything. That’s “no touch” in action!
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Cloud Services & On-Premise Solutions
Looking to get up and running quickly, affordably and with the guarantee of best-in-class availability, scalability, and security? Look no further than SugarCloud. Need more control over your software? Sugar's compatibility with On-Premise Options let you decide when, where and how your tech stack is managed. Unlike other leading CX vendors, Sugar lets you decide which option works best for your business’s unique needs.
Learn MoreI Am the New Sugar
SugarCRM helps businesses everywhere provide the most outstanding experiences of all time — for every customer, from anywhere in the world. Together with SugarCRM, we are building a world where companies can act as fully functional extensions of their customers. Where teams can anticipate needs long before customers even realize they have them. Where sales, marketing, and services are fully freed to focus on people instead of processes. With W-Systems as your SugarCRM Partner, we bring innovation, transparency, integrity, value, and passion to all we do to cultivate customers for life.
SugarCRM Resources
SugarCRM Overview
Take a quick look Sugar's marketing, sales, and support solutions for organizations everywhere.
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Why W-Systems for SugarCRM
Take a look at the top 10 reasons you should choose W-Systems as your SugarCRM partner.
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SugarCRM has plans that scale with your team. No hidden fees or gotchas.
20+ Years of Happy Clients
There Will Be Issues!
I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!
Good Integrator to Work With
W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
Great CRM Partner!
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
W-Systems is Wonderful!
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
Great People to Work With
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.
Excellent Experience Implementing SugarCRM
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
Great Coding and Good Service!
Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.
CRMs are Personal and Complicated
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
Instrumental in our Upgrade
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
Latest from our Blog
Our 5 Sugar Tools to Boost Sales in 2020
It’s the new year and now is the perfect time to dive into our five favorite Sugar tools that will boost your sales in 2020.
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How to Close More Deals This Year: 5 Must-Have Tools
Discover the allies that we think you should include in your daily work routine to achieve your targets successfully.
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5 Ways To Boost Sales Enablement Through Marketing Content
Learn how to better align your sales and marketing teams, for improved sales enablement capabilities and higher revenue!
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12 Days of Sugar Customizations: Create Record And View It
This is the last day of our 12 Sugar Customizations blog series and today we’re introducing our Create Record And View It.
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12 Days of Sugar Customizations: Package Downloader
Santa can't deliver this for you...but we can! Discover our customization that allows you to download Sugar packages in one go!
Read More
12 Days of Sugar Customizations: Mass Update Settings Admin Panel
We are not done yet with our Christmas reveals! Today we’re taking a dive into the Mass Update Settings Admin Panel customization!
Read MoreTraining & Events
Sugar Administration - Essentials (Multi-Day)
Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.
Sugar New User Training
Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.
Introduction to Sugar for End Users
This live virtual class will provide you with the tools necessary to use Sugar as a new End User.
Sugar Reporting
This course is for any Sugar user that is looking to learn how to run reports efficiently in Sugar
Get Started Using Sugar for Sales
Learn the essentials of using Sugar as a Sugar sales business user.
Recent Releases
SugarCRM Mobile 16.1 for Android
Sugar Mobile 16.1 for Android includes the ability to filter by tags in Global Search and an update that helps better match all Sugar quotes.
Sugar Mobile SDK 16.1
The latest Mobile SDK release is compatible with Sugar Mobile 16.1 and is available for SugarCRM customers or SugarCRM OEM Partners.