Your Customers Deserve a Better Experience
Create customers for life with the world's first intelligent, no-touch customer experience (CX) platform.
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Exceed Expectations and Create Customers for Life
Forget everything you know about CRM, marketing automation and customer service software.
Sugar’s robust suite of customer experience solutions is changing the game for organizations everywhere. At the heart of Sugar's fully integrated platform is a simple and consistent experience — one that’s tailored to each user’s unique needs and ways of working across any device. It’s how two million users are already closing deals faster and creating customers for life, without spending countless hours digging for data.
Empower Your Marketing, Sales and Services Teams
Market With Insight
Sugar Market is the all-you-need marketing automation solution built to work for you. Highly intuitive campaign builders, advanced automation and superior reporting enable you to understand engagement, improve conversion and drive more revenue.
Features
- Intuitive drag-and-drop campaign builders
- Lead nurturing and sophisticated scoring
- Advanced analytics and BI-grade reporting dashboards
Advantages
- Drive the right traffic to your website with SEM, SEO and social media tools with high-quality landing pages, emails and forms
- Capture leads with professional-quality emails, landing pages and forms
- Drive alignment and send only the most qualified leads to sales with lead nurturing and scoring
- Become a data-informed marketer with BI-grade reporting
Sell Smarter
Create extraordinary customer relationships with the world’s most intuitive and collaborative CRM — rated number one in the prestigious PCMag Readers’ Choice awards. Track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is lean, fast and integrates with anything.
Features
- Actionable intelligence you can actually use
- No-touch data management
- #1 rated user experience
Advantages
- Get the exact intel you need for each customer interaction
- Spend less time entering and retrieving data
- Automate your most important and repeated activities
Serve Exceptionally
Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer’s experience.
Features
- Self-service portal and knowledge base
- Agent workbench
- Real-time reports and dashboards
Advantages
- Always be armed with the right intel
- Help your customers help themselves
- Identify potential problems early and often
W-Systems Knows Sugar
As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.
Visit our Blog
We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog.
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Communicate with Context
Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day. Keep your CRM, email, and calendar tools up-to-date without having to ever manually enter data. With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365, and pull relevant data to the surface as you interact with prospects and customers in real-time. It’s the easiest way to provide the types of truly personalized experiences that create and retain customers for life.
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A New Approach to Proactive Analytics
Sugar Discover isn’t like the other sales analytics tools you’ve encountered. This radical new approach tracks hundreds of metrics and automatically alerts you when it finds issues or opportunities. Going a step further, Discover also provides root cause analysis for its findings without you having to do anything. That’s “no touch” in action!
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Cloud Services & On-Premise Solutions
Looking to get up and running quickly, affordably and with the guarantee of best-in-class availability, scalability, and security? Look no further than SugarCloud. Need more control over your software? Sugar's compatibility with On-Premise Options let you decide when, where and how your tech stack is managed. Unlike other leading CX vendors, Sugar lets you decide which option works best for your business’s unique needs.
Learn MoreI Am the New Sugar
SugarCRM helps businesses everywhere provide the most outstanding experiences of all time — for every customer, from anywhere in the world. Together with SugarCRM, we are building a world where companies can act as fully functional extensions of their customers. Where teams can anticipate needs long before customers even realize they have them. Where sales, marketing, and services are fully freed to focus on people instead of processes. With W-Systems as your SugarCRM Partner, we bring innovation, transparency, integrity, value, and passion to all we do to cultivate customers for life.
SugarCRM Resources
SugarCRM Overview
Take a quick look Sugar's marketing, sales, and support solutions for organizations everywhere.
Download Brief
Why W-Systems for SugarCRM
Take a look at the top 10 reasons you should choose W-Systems as your SugarCRM partner.
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SugarCRM has plans that scale with your team. No hidden fees or gotchas.
20+ Years of Happy Clients
W-Systems is Wonderful!
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
CRMs are Personal and Complicated
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
Excellent Partner!
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
The Entire Team Works Hard
The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!
Great People to Work With
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.
There Will Be Issues!
I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!
Second to None
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
Excellent Experience Implementing SugarCRM
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
Great Coding and Good Service!
Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.
Latest Articles
Transparency Has a New Name: Sugar System Audit Module
Have you wanted more transparency into all the changes within your Sugar instance? Now you can with the Sugar System Audit Module. Read More »
Make Marketing Look Easy
Boost your marketing strategy with Sugar Market, the all-in-one marketing tool from SugarCRM that makes marketing...well...easy. Read More »
Release RoundUp: Sugar 9.2
Sugar’s latest release, Fall ‘19 (9.2) is a cloud-only release that has some awesome updates and features. Here’s our Release RoundUp for Sugar 9.2! Read More »
Training & Events
Introduction to SugarBPM/Advanced Workflow
This course is for administrators who would like to explore SugarBPM/Advanced Workflow and all it has to offer.
Working with Sugar Studio
This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.
Sugar Administration - Essentials (Multi-Day)
Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.
Sugar New User Training
Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.
Introduction to Sugar for End Users
This live virtual class will provide you with the tools necessary to use Sugar as a new End User.
What’s New in Sugar 9.2
Learn about what's included in Sugar's latest release of Sugar Sell, Sugar Market, Sugar Serve, Enterprise, Professional, Hint, and Mobile.
Navigating Sugar Market
In this course you'll learn how to navigate Sugar Market as well as understand what's located in each of its menus and shortcuts.
“New” Sugar Overview: Get to know our New Products and Summer ‘19 Release
Learn about Sugar's new product offerings as well as some of the great enhancements included in the Summer '19 release for Sugar Professional and Sugar Enterprise customers.
What’s New in Sugar 9.0
Sugar 9.0 was released on April 5, 2019. This video will give you an overview of the new features and functionality available in this release.
Introduction to SugarBPM/Advanced Workflow
Learn how to work with SugarBPM to create process definitions, process business rules, process email templates, and how to manage running processes.
What’s New in Sugar 8.3
Sugar 8.3 was released on January 14th 2019. This video will give you an overview of the new features and functionality available in this release.
What’s New in Sugar 8.2
Sugar 8.2 was released on October 9th, 2018. These resources will give you an overview and detailed information about what's new in this release.
Administrators: Get Started Configuring Sugar
This course will provide you with the introductory skills necessary for administering Sugar.
Sugar for Solution Architects
Get started and equipped with lessons learned from Sugar Solution Architects as they share the platform knowledge and skills required to implement Sugar to meet customer requirements.
Sugar for Developers
Get started as a Sugar Developer and learn how to implement Sugar platform customization requests through a variety of extension techniques and best practices.
Introduction to Sugar
This course will get you started with the Sugar platform, you'll learn about how to get started with Sugar, the most commonly used modules, and how to how to navigate the application.
Business Users: Get Started Using Sugar
Learn the essentials of using Sugar as a Sugar business user. You'll learn how to navigate the application, create records, convert leads, create reports, forecast, and much more.
Introduction to wBenchmark
A look at wBenchmark, our Sugar add-on that enables you to capture periodic snapshots values of key performance metrics.
SugarCRM Product Demo
Got questions about Sugar? Get a free demo of Sugar and discover a different kind of CRM.
Recent Releases
Sugar Mobile SDK 13.0
The latest Mobile SDK release is compatible with Sugar Mobile 13.0 for and is available for SugarCRM customers or SugarCRM OEM Partners.
Sugar Mobile 13.0 for iOS
Sugar Mobile 13.0 addresses an issue when running the app on Apple's latest iOS release, iOS 13.
Sugar 8.0.5
Sugar 8.0.5 addresses an issue identified in a prior release where users would encounter an error uploading files while using the 12.1.2 version of Safari.