Your Customers Deserve a Better Experience
Create customers for life with the world's first intelligent, no-touch customer experience (CX) platform.
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Exceed Expectations and Create Customers for Life
Forget everything you know about CRM, marketing automation and customer service software.
Sugar’s robust suite of customer experience solutions is changing the game for organizations everywhere. At the heart of Sugar's fully integrated platform is a simple and consistent experience — one that’s tailored to each user’s unique needs and ways of working across any device. It’s how two million users are already closing deals faster and creating customers for life, without spending countless hours digging for data.
Empower Your Marketing, Sales and Services Teams
Take a look at our webinar archives for best practices, tips, tricks and more! View Webinar Archive
Market With Insight
Sugar Market is the all-you-need marketing automation solution built to work for you. Highly intuitive campaign builders, advanced automation and superior reporting enable you to understand engagement, improve conversion and drive more revenue.
Features
- Intuitive drag-and-drop campaign builders
- Lead nurturing and sophisticated scoring
- Advanced analytics and BI-grade reporting dashboards
Advantages
- Drive the right traffic to your website with SEM, SEO and social media tools with high-quality landing pages, emails and forms
- Capture leads with professional-quality emails, landing pages and forms
- Drive alignment and send only the most qualified leads to sales with lead nurturing and scoring
- Become a data-informed marketer with BI-grade reporting
Sell Smarter
Create extraordinary customer relationships with the world’s most intuitive and collaborative CRM — rated number one in the prestigious PCMag Readers’ Choice awards. Track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is lean, fast and integrates with anything.
Features
- Actionable intelligence you can actually use
- No-touch data management
- #1 rated user experience
Advantages
- Get the exact intel you need for each customer interaction
- Spend less time entering and retrieving data
- Automate your most important and repeated activities
Serve Exceptionally
Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer’s experience.
Features
- Self-service portal and knowledge base
- Agent workbench
- Real-time reports and dashboards
Advantages
- Always be armed with the right intel
- Help your customers help themselves
- Identify potential problems early and often
W-Systems Knows Sugar
As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.
Visit our Blog
We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog.
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Communicate with Context
Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day. Keep your CRM, email, and calendar tools up-to-date without having to ever manually enter data. With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365, and pull relevant data to the surface as you interact with prospects and customers in real-time. It’s the easiest way to provide the types of truly personalized experiences that create and retain customers for life.
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A New Approach to Proactive Analytics
Sugar Discover isn’t like the other sales analytics tools you’ve encountered. This radical new approach tracks hundreds of metrics and automatically alerts you when it finds issues or opportunities. Going a step further, Discover also provides root cause analysis for its findings without you having to do anything. That’s “no touch” in action!
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Cloud Services & On-Premise Solutions
Looking to get up and running quickly, affordably and with the guarantee of best-in-class availability, scalability, and security? Look no further than SugarCloud. Need more control over your software? Sugar's compatibility with On-Premise Options let you decide when, where and how your tech stack is managed. Unlike other leading CX vendors, Sugar lets you decide which option works best for your business’s unique needs.
Learn MoreI Am the New Sugar
SugarCRM helps businesses everywhere provide the most outstanding experiences of all time — for every customer, from anywhere in the world. Together with SugarCRM, we are building a world where companies can act as fully functional extensions of their customers. Where teams can anticipate needs long before customers even realize they have them. Where sales, marketing, and services are fully freed to focus on people instead of processes. With W-Systems as your SugarCRM Partner, we bring innovation, transparency, integrity, value, and passion to all we do to cultivate customers for life.
SugarCRM Resources
SugarCRM Overview
Take a quick look Sugar's marketing, sales, and support solutions for organizations everywhere.
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Why W-Systems for SugarCRM
Take a look at the top 10 reasons you should choose W-Systems as your SugarCRM partner.
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SugarCRM has plans that scale with your team. No hidden fees or gotchas.
20+ Years of Happy Clients
CRMs are Personal and Complicated
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
Second to None
We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.
Simply Amazing!
W-Systems has been truly amazing. The staff is extremely knowledgeable and friendly. They really go the extra mile to help you through the process, and always do their best to make your vision a reality instead of just taking the easy way out. We are super pleased and look forward to continued business together.
W-Systems is Wonderful!
W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.
There Will Be Issues!
I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!
Instrumental in our Upgrade
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
Great CRM Partner!
We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.
Great Coding and Good Service!
Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.
Good Integrator to Work With
W-Systems is an experienced and diligent SugarCRM integrator and developer. They have worked on numerous integrations and implementation projects with us and have been a great partner.
Latest from our Blog
Best Apps and Tools to Keep Your Teams Productive When Working Remotely
W-Systems has always encouraged its employees to work remotely when needed. Learn how to keep your teams productive and engaged, even outside the office.
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W-Systems Named 2020 SugarCRM North America Reseller of the Year
W-Systems has been awarded the 2020 SugarCRM North America Reseller of the Year, securing its position as a trusted SugarCRM reseller.
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“Business As Usual” Is Not Business As Usual Anymore!
Learn how to change your approach to doing business in the new global context and learn how a local way of doing business could save your enterprise.
Read More
Exclusive W-Systems Chat with SugarCRM CEO, Craig Charlton
Discover how SugarCRM’s recent product developments and its vision for the future of CX will benefit your business.
Read More
A Better Way to Track and Report on Marketing Interactions in Sugar
Problem: your sales team doesn’t log into your Marketing software to check on lead interactions. Solution: bring the interactions to them, directly in Sugar!
Read More
4 New Features in wMobile for SugarCRM
We updated wMobile for SugarCRM to support even more Sugar enhancements, including cloud storage support, report charts, file attachments, and more!
Read MoreTraining & Events
Keep Business Moving with Electronic Signature
Let us help you speed up your document processes while working remotely.
Introduction to Sugar for End Users
This live virtual class will provide you with the tools necessary to use Sugar as a new End User.
Sugar Reporting
This course is for any Sugar user that is looking to learn how to run reports efficiently in Sugar
Sugar New User Training
Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.
CRM Evolution 2020
Join CRM industry leading speakers, exhibitors, and your peers at CRM Evolution 2020.
Getting Started with Roles, Permissions, & the iFrame
In this course you'll learn the essentials of Sugar Market roles & permissions.
Recent Releases
Sugar 8.0.6
Sugar 8.0.6 has been officially released for On-Premise customers to address certain security vulnerabilities identified during routine QA checks.
Sugar 9.0.3
Sugar 9.0.3 has been officially released for On-Premise customers to address certain security vulnerabilities identified during routine QA checks.