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Your Customers Deserve a Better Experience

Create customers for life with the world's first intelligent, no-touch customer experience (CX) platform.

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SugarCRM

Exceed Expectations and Create Customers for Life

Forget everything you know about CRM, marketing automation and customer service software.

Sugar’s robust suite of customer experience solutions is changing the game for organizations everywhere. At the heart of Sugar's fully integrated platform is a simple and consistent experience — one that’s tailored to each user’s unique needs and ways of working across any device. It’s how two million users are already closing deals faster and creating customers for life, without spending countless hours digging for data.

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Empower Your Marketing, Sales and Services Teams

Market with Insight

Capture the attention of your most promising prospects.

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Sell Smarter

Create more meaningful experiences and build lasting relationships.

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Serve Exceptionally

Give customers the support they need quickly and confidently.

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SugarCRM Sugar Market logo

Market With Insight

Sugar Market is the all-you-need marketing automation solution built to work for you. Highly intuitive campaign builders, advanced automation and superior reporting enable you to understand engagement, improve conversion and drive more revenue.

Features

  • Intuitive drag-and-drop campaign builders
  • Lead nurturing and sophisticated scoring
  • Advanced analytics and BI-grade reporting dashboards

Advantages

  • Drive the right traffic to your website with SEM, SEO and social media tools with high-quality landing pages, emails and forms
  • Capture leads with professional-quality emails, landing pages and forms
  • Drive alignment and send only the most qualified leads to sales with lead nurturing and scoring
  • Become a data-informed marketer with BI-grade reporting
Learn More

SugarCRM Sugar Sell logo

Sell Smarter

Create extraordinary customer relationships with the world’s most intuitive and collaborative CRM — rated number one in the prestigious PCMag Readers’ Choice awards. Track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is lean, fast and integrates with anything.

Features

  • Actionable intelligence you can actually use
  • No-touch data management
  • #1 rated user experience

Advantages

  • Get the exact intel you need for each customer interaction
  • Spend less time entering and retrieving data
  • Automate your most important and repeated activities
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SugarCRM Sugar Serve logo

Serve Exceptionally

Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer’s experience.

Features

  • Self-service portal and knowledge base
  • Agent workbench
  • Real-time reports and dashboards

Advantages

  • Always be armed with the right intel
  • Help your customers help themselves
  • Identify potential problems early and often
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W-Systems Knows Sugar

As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.

Visit our Blog

We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog.

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SugarCRM Sugar Connect logo

Communicate with Context

Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day. Keep your CRM, email, and calendar tools up-to-date without having to ever manually enter data. With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365, and pull relevant data to the surface as you interact with prospects and customers in real-time. It’s the easiest way to provide the types of truly personalized experiences that create and retain customers for life.

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SugarCRM Sugar Discover logo

A New Approach to Proactive Analytics

Sugar Discover isn’t like the other sales analytics tools you’ve encountered. This radical new approach tracks hundreds of metrics and automatically alerts you when it finds issues or opportunities. Going a step further, Discover also provides root cause analysis for its findings without you having to do anything. That’s “no touch” in action!

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Cloud Services & On-Premise Solutions

Looking to get up and running quickly, affordably and with the guarantee of best-in-class availability, scalability, and security? Look no further than SugarCloud. Need more control over your software? Sugar's compatibility with On-Premise Options let you decide when, where and how your tech stack is managed. Unlike other leading CX vendors, Sugar lets you decide which option works best for your business’s unique needs.

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I Am the New Sugar

SugarCRM helps businesses everywhere provide the most outstanding experiences of all time — for every customer, from anywhere in the world. Together with SugarCRM, we are building a world where companies can act as fully functional extensions of their customers. Where teams can anticipate needs long before customers even realize they have them. Where sales, marketing, and services are fully freed to focus on people instead of processes. With W-Systems as your SugarCRM Partner, we bring innovation, transparency, integrity, value, and passion to all we do to cultivate customers for life.

SugarCRM Resources

SugarCRM Sugar Market Sell Serve datasheet preview

SugarCRM Overview

Take a quick look Sugar's marketing, sales, and support solutions for organizations everywhere.

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W-Systems SugarCRM Partner

Why W-Systems for SugarCRM

Take a look at the top 10 reasons you should choose W-Systems as your SugarCRM partner.

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W-Systems is a SugarCRM Elite Partner award winning of the SugarCRM Global Reseller of the Year

SugarCRM has plans that scale with your team. No hidden fees or gotchas.

20+ Years of Happy Clients

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Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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There Will Be Issues!

I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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CRMs are Personal and Complicated

CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.

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Second to None

We have found that W-Systems' knowledge and response time is second to none. They are always willing to take the time and use the necessary resources needed to answer our questions, resolve our issues and teach us whatever we need to learn. They are patient, informative and proactive.

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Great Coding and Good Service!

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

Latest from our Blog

Automate Communication Using Sugar Reports

June 25th, 2020   •   3 minute read

Keep everyone aligned to your company’s goals, from wherever they are located with Sugar's real-time Reports and Dashboards.

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Planning Events and Webinars in Sugar Market

June 16th, 2020   •   7 minute read

Hosting webinars is an important way to engage with your customers and prospects, and Sugar Market has all you need to plan successful online events.

Read More

Access All Your Cloud Files from Sugar

June 10th, 2020   •   3 minute read

Eliminate the need to switch back and forth between your CRM and file sharing by enabling users to access Dropbox, Google Drive, and OneDrive directly in Sugar.

Read More

How to Use Sugar Market Email Templates in Sugar

June 10th, 2020   •   4 minute read

Close the sales-marketing gap with Sugar’s seamless integration with Sugar Market, and learn how to use email templates in Sugar in two easy steps!

Read More

4 Great New Capabilities for Sugar

June 5th, 2020   •   5 minute read

See 4 new Sugar enhancements in action that can help you automate and streamline processes, improve engagement, and integrate messaging.

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Remote Sales Management with Sugar Dashboards

May 27th, 2020   •   3 minute read

See how your CRM can help you stay prepared and productive while working remotely by providing real-time insights into your customer data.

Read More

Training & Events

Enhance Customer Relationships with TrustSphere

In this webinar, learn how to view your organization’s level of engagement at a glance in Sugar.

Jul 15

Introduction to SugarBPM/Advanced Workflow

This course is for administrators who would like to explore SugarBPM/Advanced Workflow and all it has to offer.

Jul 21

Eliminate Data Silos with Sugar Integrate

Learn how Sugar Integrate enables your business to integrate customer experience (CX) processes and data with business applications.

Jul 21

Sugar Market Beginner Essentials: Drag/Drop Builders & Lists

This live course provides Sugar Market users with the tools needed to apply best practices on the modules within Sugar Market.

Jul 22

Working with Sugar Studio

This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.

Jul 23

Top 5 Sugar Enhancements From W-Systems

See our favorite enhancements to help you work faster and smarter in Sugar

Jul 29

Sugar Administration - Essentials (Multi-Day)

Sugar Administration Essentials offers fundamental configuration training for new Sugar Admins.

Aug 04
Web Training

Admin Quick Start for Experienced CRM Administrators

This introductory course provides new Administrators who are familiar with other CRMs the skills necessary to start administering Sugar.

Recent Releases

June 12, 2020

Sugar Mobile 21.0 for Android

Sugar Mobile 21.0 for Android includes Process dashlet improvements, the ability to select your desired app for mapping options, and tappable line items in quotes.

June 12, 2020

Sugar Mobile SDK 21.0

The latest Mobile SDK release is compatible with Sugar Mobile 21.0 and is available for SugarCRM customers or SugarCRM OEM Partners.

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