Forget everything you know about CRM, marketing automation and customer service software.
Sugar’s robust suite of customer experience solutions is changing the game for organizations everywhere. At the heart of Sugar's fully integrated platform is a simple and consistent experience — one that’s tailored to each user’s unique needs and ways of working across any device. It’s how two million users are already closing deals faster and creating customers for life, without spending countless hours digging for data.
Sugar Market is the all-you-need marketing automation solution built to work for you. Highly intuitive campaign builders, advanced automation and superior reporting enable you to understand engagement, improve conversion and drive more revenue.
Create extraordinary customer relationships with the world’s most intuitive and collaborative CRM — rated number one in the prestigious PCMag Readers’ Choice awards. Track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is lean, fast and integrates with anything.
Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer’s experience.
As a Top 5 Worldwide and Elite designated SugarCRM partner we have deployed Sugar to 100's of organizations. We are business analysts and developers, and we want to make Sugar fit your organization like a glove. Put us to the test, we love a challenge.
We publish a wealth of tips, customization examples, and reviews of useful tools that work with Sugar. To learn more visit our blog.Newsletter Sign Up
Sugar Connect brings your most important customer experience activities into the email and calendar apps Sales and Services use every day. Keep your CRM, email, and calendar tools up-to-date without having to ever manually enter data. With Sugar Connect, customer and prospect details automatically sync in G Suite or Office 365, and pull relevant data to the surface as you interact with prospects and customers in real-time. It’s the easiest way to provide the types of truly personalized experiences that create and retain customers for life.Learn More
Sugar Discover isn’t like the other sales analytics tools you’ve encountered. This radical new approach tracks hundreds of metrics and automatically alerts you when it finds issues or opportunities. Going a step further, Discover also provides root cause analysis for its findings without you having to do anything. That’s “no touch” in action!Learn More
Looking to get up and running quickly, affordably and with the guarantee of best-in-class availability, scalability, and security? Look no further than SugarCloud. Need more control over your software? Sugar's compatibility with On-Premise Options let you decide when, where and how your tech stack is managed. Unlike other leading CX vendors, Sugar lets you decide which option works best for your business’s unique needs.Learn More
SugarCRM helps businesses everywhere provide the most outstanding experiences of all time — for every customer, from anywhere in the world. Together with SugarCRM, we are building a world where companies can act as fully functional extensions of their customers. Where teams can anticipate needs long before customers even realize they have them. Where sales, marketing, and services are fully freed to focus on people instead of processes. With W-Systems as your SugarCRM Partner, we bring innovation, transparency, integrity, value, and passion to all we do to cultivate customers for life.
SugarCRM has plans that scale with your team. No hidden fees or gotchas.
Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.
The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!
CRMs are personal and complicated. With every project and every issue we have had, I feel that we were treated fairly and professionally. On the occasional misunderstanding or miscommunication, there was no gotcha but a desire to solve the issue fairly. The expertise level is high. Very good and respectful service.
Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.
W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.
W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.
Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.
Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++
We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.
Take a look at three ways Ursula could have been “Ruler of all the Oceans” with the help of Sugar and W-Systems Sugar add-ons and integrations. Read More »
Meet our Sugar integration for QuickSight, a BI tool that helps Sugar users working with large databases accomplish tasks faster. Read More »
This year’s SugarConnection in Boston came with a lot of exciting announcements, releases, and hot topics. Read our recap to find out how it went! Read More »
Connect with the Brightest Minds in Customer Experience
This live virtual class will provide you with the tools necessary to use Sugar as a new End User.
Learn to navigate in Sugar, customize the interface, update information, add new leads, convert leads and log activities.
This course is for any Sugar user that is looking to learn how to run reports efficiently in Sugar
This live course provides Sugar Administrator users with the tools needed to apply best practices on advanced configuration topics in Sugar.
Connect with the Brightest Minds in Customer Experience
Join our webinar to learn more about Sugar Market, the all-in-one marketing tool from SugarCRM that can solve sales and marketing challenges and make marketing...well...easy.
In this course you'll learn how to navigate Sugar Market as well as understand what's located in each of its menus and shortcuts.
Learn about Sugar's new product offerings as well as some of the great enhancements included in the Summer '19 release for Sugar Professional and Sugar Enterprise customers.
Sugar 9.0 was released on April 5, 2019. This video will give you an overview of the new features and functionality available in this release.
Learn how to work with SugarBPM to create process definitions, process business rules, process email templates, and how to manage running processes.
Sugar 8.3 was released on January 14th 2019. This video will give you an overview of the new features and functionality available in this release.
Sugar 8.2 was released on October 9th, 2018. These resources will give you an overview and detailed information about what's new in this release.
This course will provide you with the introductory skills necessary for administering Sugar.
Get started and equipped with lessons learned from Sugar Solution Architects as they share the platform knowledge and skills required to implement Sugar to meet customer requirements.
Get started as a Sugar Developer and learn how to implement Sugar platform customization requests through a variety of extension techniques and best practices.
This course will get you started with the Sugar platform, you'll learn about how to get started with Sugar, the most commonly used modules, and how to how to navigate the application.
Learn the essentials of using Sugar as a Sugar business user. You'll learn how to navigate the application, create records, convert leads, create reports, forecast, and much more.
A look at wBenchmark, our Sugar add-on that enables you to capture periodic snapshots values of key performance metrics.
Got questions about Sugar? Get a free demo of Sugar and discover a different kind of CRM.
Sugar Fall '19 (9.2.0) has been officially released for all commercial versions of SugarCloud (Sugar-hosted Saas) deployments. This update includes new Portal configuration and customization options, enhancements to SugarBPM, and more.
Sugar Serve 9.2.0 has been officially released for all commercial versions of SugarCloud (Sugar-hosted Saas) deployments. This update includes enhancements to the Sugar Portal, the Business Centers module, SugarBPM, and more.
Sugar Sell 9.2.0 has been officially released for all commercial versions of SugarCloud (Sugar-hosted Saas) deployments. This update includes new features related to the Business Centers module, enhancements to SugarBPM, and more.