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Quickly launch business solutions for your partners, customers, and employees.
Use Lightning Community Builder and Templates to deploy your portal or community with drag-and-drop ease.
Give customers one branded destination where they can access information from back-end systems, apps, and records.
Out-of-the-box integration with Service Cloud provides seamless self-service that also gives customer service agents a 360-degree customer view.
Create a vibrant community that keeps customers coming back. Add Q&A, groups, and customer MVPs to keep community members engaged.
Personalize every touchpoint by intelligently delivering content based on a customer’s profile information, interests, and activities using Community Cloud Einstein.
Give your partners the same tools that make your internal team successful, all in a PRM solution, built on the world’s best CRM platform.
Simplify onboarding, recruit, train, and support your partners with features and tools you can implement immediately.
Help partners spend less time searching for information and more time selling your products.
Help partners build, track, and analyze marketing campaigns using simple, quick-start tools. Give them access to your content and campaigns so they can create co-branded collateral that aligns with your team.
Help your partners sell more by simplifying and automating the channel sales process.
Connect data from any source to help partners understand their business better.
Give partners help instantly with on-demand knowledge articles and FAQs, and let them initiate real-time assistance with live chats.
Customize your community to fit your needs.
Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files.
Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behavior, inviting deeper community participation.
Customize Community Cloud to reflect your brand and extend your online community experience.
Collaborate anywhere, from any device. Access the community through the Salesforce mobile app or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.
Quickly and easily create next-generation communities and portals that seamlessly integrate with Salesforce.
Access all information with autogenerated topic pages. Collect discussions, files, groups, and experts into a single page. Users follow updated topics on relevant conversations in the community.
Deliver stellar service with powerful, easy-to-build portals and communities that provide rich, self-service experiences.
Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.
Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered.
Create a vibrant community by recognizing your most active members with customizable badges that appear on their profiles.
Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.
Preconfigured and customizable Lightning dashboards in the community management console help you measure and analyze metrics, such as adoption and engagement, most popular groups, users, and topics.
Accelerate your sales channels by connecting directly with resellers, distributors, and partners.
Share contacts, leads, and records with partners. Integrate third-party systems to centralize pricing, inventory, and more.
Connect partners to product experts, and adjust sharing settings so that partners access only relevant information to move opportunities through the pipe.
Take action right in the feed. Convert leads to opportunities and approve marketing funds. Design custom actions to integrate third-party apps into core business processes.
Track and rank partner performance, share customizable dashboards and reports with partners to ensure alignment with key goals, and easily connect data from any source with Wave Analytics.
Give your files context with secure, social, and mobile file access embedded into your core business processes.
The important thing is that we have to meet the needs of the customer. And as the customer changes, we have to change.Ron Guerrier Chief Information Officer, Farmers Insurance
Salesforce starting from $25 per user per month