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Community Cloud

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See How Community Cloud Works for You and Your Business

Quickly launch business solutions for your partners, customers, and employees.

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Community Cloud by Salesforce screenshot on laptop and mobile

Self-Service

Build Branded Portals and Communities in a Snap

Use Lightning Community Builder and Templates to deploy your portal or community with drag-and-drop ease.

Empower Customers to Manage Their Account Quickly and Easily

Give customers one branded destination where they can access information from back-end systems, apps, and records. 

Get Smarter Self Service Supported by All Your CRM Data

Out-of-the-box integration with Service Cloud provides seamless self-service that also gives customer service agents a 360-degree customer view. 

Deliver Answers from Experts — Your Customers

Create a vibrant community that keeps customers coming back. Add Q&A, groups, and customer MVPs to keep community members engaged. 

Create a Richer Customer Experience with Intelligent Self-Service

Personalize every touchpoint by intelligently delivering content based on a customer’s profile information, interests, and activities using Community Cloud Einstein.  

Community Cloud by Salesforce screenshot on laptop

Partner Relationship Management

Help Your Partners Sell More with a CRM-Connected Community

Give your partners the same tools that make your internal team successful, all in a PRM solution, built on the world’s best CRM platform. 

Get Your Partners Up to Speed and Selling Faster

Simplify onboarding, recruit, train, and support your partners with features and tools you can implement immediately. 

Provide the Information Partners Need to  Close Deals

Help partners spend less time searching for information and more time selling your products. 

Increase Channel ROI by Driving More Demand

Help partners build, track, and analyze marketing campaigns using simple, quick-start tools. Give them access to your content and campaigns so they can create co-branded collateral that aligns with your team.

Make Selling Faster and Easier for Partners

Help your partners sell more by simplifying and automating the channel sales process. 

Deliver Performance Insights Anywhere, on Any Device.

Connect data from any source to help partners understand their business better. 

Give Your Channel Support and Guidance from Any Device.

Give partners help instantly with on-demand knowledge articles and FAQs, and let them initiate real-time assistance with live chats. 

Salesforce Community Cloud - Build Your Community

Build Your Community

Customize your community to fit your needs.

Business Integration

Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files.

Personalization

Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behavior, inviting deeper community participation.

Customization and Branding

Customize Community Cloud to reflect your brand and extend your online community experience. 

Mobile

Collaborate anywhere, from any device. Access the community through the Salesforce mobile app or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.

Lightning Bolt

Quickly and easily create next-generation communities and portals that seamlessly integrate with Salesforce.

Topics

Access all information with autogenerated topic pages. Collect discussions, files, groups, and experts into a single page. Users follow updated topics on relevant conversations in the community.

Community Cloud by Salesforce screenshot on desktop and mobile

Connect Your Customers

Deliver stellar service with powerful, easy-to-build portals and communities that provide rich, self-service experiences.

Knowledge

Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.

Case Escalation

Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered.

Engagement

Create a vibrant community by recognizing your most active members with customizable badges that appear on their profiles.

E-Commerce

Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.

Community Management

Preconfigured and customizable Lightning dashboards in the community management console help you measure and analyze metrics, such as adoption and engagement, most popular groups, users, and topics.

Community Cloud by Salesforce screenshot on laptop

Grow Partner Sales

Accelerate your sales channels by connecting directly with resellers, distributors, and partners.

Sales Force Automation

Share contacts, leads, and records with partners. Integrate third-party systems to centralize pricing, inventory, and more.

Data Sharing

Connect partners to product experts, and adjust sharing settings so that partners access only relevant information to move opportunities through the pipe.

Actions

Take action right in the feed. Convert leads to opportunities and approve marketing funds. Design custom actions to integrate third-party apps into core business processes.

Dashboards and Reports

Track and rank partner performance, share customizable dashboards and reports with partners to ensure alignment with key goals, and easily connect data from any source with Wave Analytics.

Salesforce Files

Give your files context with secure, social, and mobile file access embedded into your core business processes. 

The important thing is that we have to meet the needs of the customer. And as the customer changes, we have to change.
Ron Guerrier Chief Information Officer, Farmers Insurance
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