The Customer Success Platform to Grow Your Business

Build more meaningful and lasting relationships and connect with your customers across sales, customer service, marketing, communities, apps, analytics, and more with Salesforce, the Customer Success Platform to grow your business.

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Salesforce

Much More Than Just a CRM

Salesforce is much more than just a CRM solution. It brings together all your customer information in a single, integrated platform that enables you to build a customer-centered business from marketing right through to sales, customer service and business analysis.

The cloud-based CRM applications for sales, service, marketing, and more don’t require IT experts to set up or manage — simply log in and start connecting to customers in a whole new way.

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Salesforce Benefits

Win More Customers

Sell smarter and faster. Salesforce handles a lot so you can take on even more, like finding more leads, accelerating productivity and making insightful decisions.

Attract More Buyers

Listen to customers and engage with them across every channel: email, social, web, and mobile. Automate and manage every campaign, publish content, analyze results, and optimize as you go.

Provide Personalized Support

Today, keeping customers happy goes beyond the customer service department. Salesforce can help you put service at the heart of everything you do and deliver personalized support on any channel.

Automate Tasks

The Salesforce Lightning Platform makes it easy to create apps that solve business problems and deliver engaging experiences, with reusable and low-code components.

Connect to Your Customers in a Whole New Way

Over 150,000 companies use Salesforce CRM to grow their businesses by strengthening customer relationships. Customer Relationship Management helps companies understand their customers' needs and solve problems by better managing customer information and interactions — all on a single platform that’s always accessible from any desktop or device.

Build your business on a single, secure, and scalable platform that’s easy to customize and upgrade without anything breaking. Extend your power to sell, service, and market with pre-integrated apps on AppExchange, the Salesforce business app marketplace.

Sales

Give your sales teams the power to close deals like never before with Sales Cloud. Increase productivity, fill pipeline with solid leads, and score more wins without software, hardware, or speed limits.

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Service

Enhance your customer support — from call-center software to self-service portals — with Service Cloud. Get more responsive, intuitive, and flexible service solutions that help you anticipate your customers’ needs.

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Marketing

Deliver personalized customer journeys powered by the intelligent marketing platform for email, mobile, social, digital advertising, and DMP. Build 1-to-1 customer journeys with Marketing Cloud.

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Commerce

Build better customer experiences and crush conversion rates with Commerce Cloud, Salesforce's ecommerce platform for B2B and B2C.

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Engagement

Build custom apps connected to Salesforce, and get your apps to market faster, with Heroku cloud services and developer experience.

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Platform and Ecosystem

Extend your sales and service capabilities with the Salesforce CRM platform. Streamline, automate, and mobilize any business process using third-party apps or custom apps that you build yourself.

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Integration

Connect any app, data, or device, whether in the cloud or on-premises, in one place: the MuleSoft Anypoint Platform. And bring data from any system, like SAP, Oracle, Workday, and more, directly into Salesforce.

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Analytics

Make more intelligent, data-driven decisions that guide your business forward with Einstein Analytics. Artificial intelligence has simplified the entire analytics workflow, taking you from data to insight to action in minutes.

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Communities

With Community Cloud, create beautiful, CRM-powered experiences — fast. Use templates to quickly launch pre-built use-case-specific solutions for your customers and partners. Or start with partner-built industry-specific solutions and components.

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Enablement

myTrailhead is the world's leading learning experience platform. Onboard employees faster, supercharge productivity, increase Salesforce adoption, and cultivate company culture.

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Productivity

Create collaborative documents, spreadsheets, live apps, and slides with Quip. Embed live Salesforce data that automatically updates so you never have to worry that it’s out of date.

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Salesforce Resources

4 Steps to Transforming Your Sales Process ebook cover and page preview

4 Steps to Transforming Your Sales Process

See how your sales team can sell faster, smarter, and the way they want to with Salesforce.

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5 Things You Should Know About Marketing Cloud ebook cover

5 Things You Should Know About Marketing Cloud

Whether you’re just starting out with email marketing or want to take Web personalization to a new level of sophistication, Marketing Cloud has you covered.

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7 B2B Marketing Strategies You Need to Know About ebook cover

7 B2B Marketing Strategies You Need to Know About

From ABM to predictive analytics, find out how to define your marketing strategies for the needs of your clients.

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7 Ways to Get More Value From Sales Cloud ebook cover

7 Ways to Get More Value From Sales Cloud

Discover how Sales Cloud gives you both a high-level view of your sales business and the ability to drill into specific areas of productivity, pipeline, lead conversion, and more.

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Einstein Analytics Apps for Everyone in Every Industry ebook cover

Einstein Analytics Apps for Everyone in Every Industry

From competing for banking or retail customers to better serving patients, Einstein Analytics apps deliver industry insights that organizations need to compete for customers and market share.

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The Trailblazer's Guide to Apps ebook cover

The Trailblazer's Guide to Apps

Meet the CIOs and CTOs, the admins and citizen developers, the trailblazers at 39 companies who are building amazing apps on the Salesforce Platform.

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Salesforce starting from $25 per user per month

20+ Years of Happy Clients

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Excellent Partner!

Responsive, helpful, thoughtful. They have been exactly opposite (in as positive of a way as possible) of the typical software sales approach. W-Sytems created my happiness with CRM.

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Great People to Work With

W-Systems has great people to work with. They really took the time to understand our business and help us move into CRM best practices. They are reliable and helpful. SugarCRM was also a great decision for our team. The product functions as we had hoped and is easy to self-manage for day to day items.

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Instrumental in our Upgrade

Mark was instrumental in our upgrade to the latest version of GoldMine. Not only did Mark do the data conversion but he has subsequently resolved several issues that have surfaced with the GoldMine alarms & the daily backup process. Mark has been very accommodating to any contact I have made to either ask questions or resolve an issue. Previously we have worked with Bob thru the years to support our GM application and again very pleased with the support offered by Bob. I would highly recommend W-Systems Corp. for support.

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Stellar Service

We have worked with W-Systems for many years. Their service is stellar on every level, including the expertise and caring of their staff members.

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Great CRM Partner!

We brought on W-Systems to take on a very complicated CRM upgrade. We chose W-Systems due to their knowledge around our system, and they had the resources to execute. Their PMs, dev team, customer service, and sales teams were all top-notch and responsive to our needs and feature requests. I'd recommend W-Systems to any company looking for a SugarCRM partner.

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An Excellent Partner for Enhancements and Resources

Our experience with the team has been nothing but positive. They are a valuable resource for SugarCRM integrations and enhancements as well as day-to-day support. Our Account Manager has always shared relevant and engaging content and there is a wealth of webinars and knowledge shared throughout the year by the company. A+++

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Excellent Experience Implementing SugarCRM

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

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The Entire Team Works Hard

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!

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W-Systems is Wonderful!

W-Systems installed our system and has been wonderful about working with us over a long period of time when something went wrong.

Latest Articles

Land Title CRM: RamQuest On Demand

June 27, 2019   •   4 minute read

W-Systems has partnered with RamQuest to create an integrated CRM Solution. In this blog, I will uncover how Land Title CRM can benefit you and your business. Read More »

Intern Investigates: Are Stakeholders the Key to CRM User Adoption?

June 13, 2019   •   5 minute read

In this blog post, we will outline how identifying and engaging your stakeholders may be key to avoid striking out. Read More »

Why Your CRM is Essential to Data Collection

May 28, 2019   •   3 minute read

Is your customer interaction data spread across multiple platforms? Read our 4 reasons why you should centralize data in your CRM! Read More »

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Training & Events

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Recent Releases

Salesforce Winter ’20

Released on August 22nd, 2019

The Winter ’20 release delivers expanded innovations across mobile, industry solutions, and AI that empower you to connect to your customers more intelligently and deliver more moments that matter.

Salesforce Summer ’19

Released on May 2nd, 2019

The Salesforce Summer ’19 release delivers increased productivity and personalized customer journeys with the help of the latest Customer Success Platform innovations.

Salesforce Spring ’19

Released on January 28th, 2019

The Salesforce Spring ’19 release delivers more personalized and integrated customer journeys while enabling your team to work smarter with new levels of data insight across your organization.

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