W-Systems joins SugarCRM! Read Blog


Released on September 4th, 2015


This document describes the functionality available in Sugar®

Sugar is available for both on-demand (Sugar-hosted SaaS) and on-site deployments.

Administrator and End User

Feature Enhancements

Feature enhancements in release include the following:

  • OAuth 2 support for Google connector : OAuth 2 authentication is now supported for Google connector.
  • Collapse all subpanels option : Administrators now have the option to collapse all subpanels in Sidecar modules by default via Admin > System Settings.
  • List View performance improvements : Experience faster load times when viewing and filtering Sidecar module list views.

Fixed Issues

The following issues have been resolved in version

  • 70237 : The ability to change to a different user via RESTful sudo API call does not work as expected.
  • 72824 : When an integer, float, or decimal field is characterized by both a null value on the record and a full text search Boost Level in Studio, the record will not be indexed.
  • 72843 : Reports do not return legitimate results when they contain an empty value in filtered fields.
  • 73146 : Multiselect fields are grouped separately in reports even though they contain the same values.
  • 73278 : HTML formatting of assignment notification emails disappears when special characters are used in the record's Description field.
  • 73476 : The Reports module displays blank charts in some instances.
  • 73578 : New schedulers for Sugar 7.6.x.x (Remove Diagnostic Tool Files, Remove Temporary PDF Files, and Remove Temporary Files) are not visible in the Schedulers list view after upgrade.
  • 73618 : Datetime fields that are calculated using Sugar Logic may revert to a blank value if the parent record is edited.
  • 73633 : After upgrading Sugar, duplicate line items may appear in the Forecasts module.
  • 73660 : Module search does not return exact matches when searching for full names.
  • 73675, 73693 : Custom relationship fields appear blank when viewed from the module's list view or in subpanels.
  • 73681 : Inbound emails may not render as expected when viewing via the Emails module and display HTML syntax in the view pane.
  • 73697 : Studio does not override custom dropdowns defined via Extension architecture as expected.
  • 73785 : Workflows with an Active status are improperly set to "Inactive" after upgrading to 
  • 74171 : Inbound emails containing certain HTML entities in the body do not display as expected. 

For more information on a bug or to provide feedback, use the SugarCRM Bug Tracker located here. To view the complete list of bugs fixed in this specific release, run a search using "" in the Targeted In Release field. Look for the bugs marked "Fixed" in the Resolution field.


Known Issues

The following are known issues in version

  • 53969 : The Projects module does not have the option (star icon) to designate records as favorites. As a workaround, the Favorites option can be enabled by changing 'favorites' from "false" to "true" in the ./modules/Projects/vardefs.php file.
  • 65527 : The SugarCRM® cube icon is used as the system-wide favicon even when "Display module icon as favicon" is enabled in Admin > System Settings.
  • 65647 : Users will not see updates to their avatar images without first logging out and back in to Sugar.
  • 65674 : Selecting an item from the Recently Viewed list under the module tab does not correctly update the list to include the selected record.
  • 66209 : Help text is not being displayed.
  • 66520 : Notes may not be edited directly from the Contracts module's Notes subpanel.
  • 66573 : More than one user attempting to merge records simultaneously results in errors. 
  • 66580, 68435 : List view loads may experience performance issues as quantity of records loaded increases. Reducing the Listview items per page setting in Admin > System Settings may help resolve the issue. 
  • 66826 : Numerical fields such as Bug Number may not be used with type ahead functionality to generate a list of potential matches when relating records. 
  • 66842 : Relate fields cannot be sorted as expected in the list view.
  • 66900, 67294 : Resetting the forecast time period does not set the current time period correctly and causes various issues in the application.
  • 66910 : The notification for Cases module does not include the case number as expected when triggered via the workflow.
  • 66995 : The Display server response times option is improperly available to select via Admin > System Settings. 
  • 67445 : Multiple panels cannot be added as expected to the Record View layout in Studio.
  • 68095 : Text provided for Campaign Tracker URLs is unexpectedly shortened after the first 30 characters.
  • 68245 : Calendar dashlet may be missing from Legacy dashboard after upgrading to 7.2.0.
  • 68426 : New panels added to the Record View layout in Studio do not display the panel options (Display Type, Collapse?) until the layout is saved in Studio.
  • 68440 : Quick creating (e.g. Leads, Contacts, etc.) via the Emails dashlet on the Legacy dashboard opens up the legacy create view instead of the sidecar record view.
  • 68461 : Searching by non-primary email addresses in the module's list view (e.g. Accounts) does not pull up results as expected.  
  • 68464 : Changes made to record view layouts via studio are not reflected when quick creating records until after the full creation view is used. 
  • 68737 : Custom relationship field labels that were modified, improperly revert to the original label after upgrading the instance.
  • 68975 : Changing the order of subpanels via Admin > Display Modules and Subpanels does not preserve the order upon save.
  • 68979 : Changing the currency of a quote multiple times may introduce rounding errors to the line item price fields.
  • 69382 : Campaign tracker URLs may log campaign status entries with no recipient information when clicked from outside the campaign email.
  • 69391 : Changes made to module names via Admin > Rename Modules are not reflected on list views columns for modules which relate to the affected module. The column names may be corrected individually by modifying each listview's column labels via Studio.
  • 69508 : Relating a new record via the Legacy module subpanel (e.g. Calls) in a module's record view (e.g. Leads) causes the Next and Previous buttons to no longer appear in the record view. Navigating back to the list view and selecting a record will correct the issue by restoring the buttons again in the record view. 
  • 69801, 69918 : Changing the style attributes for table tags, image tags, etc. on email templates via HTML may result in parts of the code getting removed upon save. 
  • 70066 : The chart in the scheduled report does not update properly to capture the correct report data and displays incorrectly in the emailed PDF. 
  • 70106 : The Skype icon does not appear next to the phone number as expected when the SkypeOut integration is enabled.
  • 70124 : Studio's formula builder displays several undesired functions (getListWhere, isForecastClosed, isForecastClosedWon, and isForecastClosedLost). 
  • 70389 : Tabbing while inline editing the address block in the record view does not work as expected as it does not tab through all the fields (e.g. state, postal code, etc.) within the address block.
  • 70542 : The "Show Completed Meetings, Calls, and Tasks" option is not available in Calendar > Settings, which can cause performance issues in the Calendar module for users who have a large number of activity records. Setting Admin > System Settings > vCal Updates Time Period to "-1" will relieve the performance delay, however this will prevent user availability information from appearing when scheduling a call or meeting.
  • 70553 : Disabling export via Admin > Locale does not remove the Export option as expected from the list view.
  • 70601 : Custom HTML files including javascript may not render correctly after upgrade to 
  • 70619 : The Cases module search does not support searching for a comma-separated list of case numbers. To specify a list of cases, create a filter using the "is any of" operator.
  • 70748 : The target list's Total Entries field does not display the correct count based on the number of related target list records. Reloading the web browser will resolve the issue and display the correct count.
  • 71446 : For opportunities, changes made to labels via Studio > {Module Name} > Labels do not affect list view labels. Make changes to labels via Studio > {Module Name} > Layouts > List View to modify list view layouts. 
  • 71807 : Studio layouts appear in reverse order when right-to-left themes are enabled.
  • 71808 : Merging a record that contains the Global team results in the user being unable to select or deselect the Global team.
  • 71809 : Search filters do not allow the selection of blank dropdown options.
  • 72000 : Changing the Admin user with user ID = 1 to a regular user may cause the system index to not index records properly in Sugar. To resolve the issue, change the Admin user (user ID = 1) back to a System Administrator User. 
  • 72022 : The Projects module is incorrectly available to select via Admin > Mobile.
  • 72098 : Clicking the "Restore Default" button in Admin > Studio automatically saves and displays the out-of-the-box default layout despite not saving the change in Studio.
  • 72286 : The Opportunity module's amount fields cannot accept negative values.
  • 72357 : Alert message displays when completing the installation of Sugar using IE browser (9, 11). Clicking the Retry button in the dialog box will open Sugar accordingly. 
  • 72409 : When generating a report, labels may improperly overlap in the chart (e.g. Vertical Bar chart) causing the labels to be unreadable. 
  • 72882 : When accessing Sugar using Internet Explorer, the date picker does not display properly and disappears when using the scroll bar on the page. As a workaround, scrolling with your mouse or trackpad will display the calendar picker properly.
  • 72884 : When filtering on currency fields (e.g. Likely) for opportunities, performing a search does not return results as expected when based on the user's preferred currency.
  • 72887 : Customizing a role-list while creating a custom DropDown field in Studio causes the new field to not be saved. As a workaround, create and save the new field before making changes to any role-lists.
  • 73025 : Changes made to audited custom relate fields do not display in the View Change Log as expected. Custom relate fields marked as "Audit" do not display in the View Change Log as expected even though changes are made to the field. 
  • 73259 : Accepting or rejecting a recurring call or meeting accepts the first meeting or call in the series instead of the full recurring series.
  • 73426 : Users with no access to the Opportunities module can improperly access the Forecasts module. As a workaround, administrators should set any roles where the Opportunities module is disabled to also have the Forecasts module disabled.
  • 73466 : Clicking the Test Connector button to validate the connector settings (e.g. Twitter, D&B) may improperly confirm a successful connection. 
  • 73485 : Parent modules incorrectly appear in related module dropdown lists.
  • 73488 : Re-ordering list view columns does not work as expected for iPad and mobile devices.
  • 73489 : The Email field does not display as expected in the pop-up search window for Legacy modules and may prevent filtering by this field.
  • 73490 : When a user's access to the Forecasts module is disabled, it improperly causes the Forecast Pipeline Chart dashlet to be unavailable to add even though the user has access to the Opportunities module. 
  • 73491 : Deleting a project via detail view after exporting to MS project, results in an error. As a workaround, delete the project from the list view.
  • 73492 : Sorting the Forecasts module by Likely, Best, or Worst fields may not sort by the base currency amount as expected.
  • 73676 : Having multiple browser tabs open for Sugar may cause users to get logged out unexpectedly.
  • 74007 : Disabling the Show Full Names option in user preferences is not respected and continues to display the user's full name instead of their username in Sugar.
  • 74023 : Changing the order of columns in the List View dashlet does not preserve the order as expected upon save.  
  • 74101 : When a new dashlet is added to the Opportunities module after removing an existing dashlet (e.g. Pipeline dashlet), the dashlet does not appear in the dashboard as expected after reloading the page. 
  • 74152 : When running on SQLServer, upgrading an instance with knowledge base articles may result in Fatal errors causing the Knowledge Base list view to not display as expected.  
  • 74261 : Quick creating a call or meeting incorrectly opens up the Legacy create view instead of the Sidecar record view after upgrading to 7.6.
  • 74268 : When creating a document linked to your Google Drive, the files in the drive do not display as expected when selecting from the drive. 
  • 74269, 74270 : Clicking the "Restore Default" or "Restore" button for the Subpanels layout in Admin > Studio does not work as expected.
  • 74272 : The Email Address field does not appear in the list view of custom modules (e.g. Company-type) after upgrading from 6.x to To resolve the issue, navigate to Admin > Studio and move the Any Email field from the Hidden column to the Default column in the custom module's List View layout. 


Feature Enhancements

Feature enhancements in release include the following:

  • Support for CSRF tokens for form submissions : CSRF tokens for form submissions are now supported.

Additional Product Information

Sugar does not include support for the following pieces of functionality:

  • Customizations to add iframes are fully deprecated and not supported in Sugar 7.
  • Use of fieldset-with-labels fields is deprecated in 7.5 and will be removed in 7.6.
  • Sugar Mobile Plus is not supported in Sugar 7.

Supported Platforms

For information on supported platform components, see Sugar 7.6.x Supported Platforms.

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