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Sugar Connect September 14, 2020 Update

Released on September 14th, 2020

Feature Enhancements

The following features were deployed in this release of Sugar Connect:

  • Enhanced Search Results: When searching for records in the Sugar Connect sidebar, the results display additional details below the record name (e.g. contact records display title and account name).
  • License Validation: Sugar Connect administrators can enter and update their SugarCRM license key from within the Sugar Connect Portal.
  • Show or Hide "My Sugar Tasks": You can now choose to show or hide the My Sugar Tasks dashboard in G Suite.
  • Sugar Connect Dark Mode: You can now enable Dark Mode in the Sugar Connect sidebar for both Office 365 and G Suite.

Fixed Issues

The following issues have been resolved in this release of Sugar Connect. Case Portal users can use the following links for more details:

  • 85403 : Receiving error message for required fields when attempting to convert a lead from the Sugar Connect sidebar.
  • 85355 : Add-in error is shown when the SugarCRM login session expires within the Sugar Connect sidebar. 
  • 85227 : In the Sugar Connect portal, the Users list in Email Tracking > Dashboard is overlapped by the Emails chart when more than five users are listed.
  • 85222 : Inbox email count (e.g. 51-100 of 990) has black numbers and is difficult to read when G Suite Theme with a dark color is applied.
  • 85120 : Re-authentication steps needed after session time-out in the Sugar Connect sidebar are unclear and result in errors.
  • 84883 : In the Sugar Connect portal, the Emails chart in Email Tracking > Dashboard shows negative numbers on the y-axis.
  • 84385 : Sugar Connect does not allow users to archive emails to the Projects or Project Tasks modules.
  • 84154 : In Outlook desktop for Windows, the Assigned To field is not loading or able to be modified.
  • 84105 : Scheduler time may show as available when a meeting has been scheduled during that time.

Known Issues

The following are known issues in the latest release of Sugar Connect. Case Portal users can use the following links for more details:

  • 85275 : While composing an email in G Suite, misspelled words are changed to a different font and increased in size.
  • 85274 : The Account variables in SugarCRM email templates are not populating when inserting a template from the Sugar Connect sidebar.
  • 85206 : The attachment from a SugarCRM email template will not be included when selected via Sugar Connect in G Suite or Outlook for Mac and in Outlook for the web, image files will not be included.
  • 84885 : The Emails chart in the Sugar Connect Portal, used for displaying tracked email statistics, does not reflect the reporting period date range along the chart's x-axis.
  • 84806 : It is possible for tenants to exist without an administrative user, causing issues.
  • 84420 : In G Suite when email tracking is enabled by default, the email will not be tracked if it is sent prior to G Suite autosaving the draft.
  • 84327 : Contacts synced from Sugar are not differentiated from those created in Outlook.
  • 83780 : Users in dropdown list role-based views are able to view restricted values.
  • 83773 : Sugar calls and meetings for which you are a guest but are not the assigned user will not sync to your external calendar.
  • 83731 : The checkbox intended to mark tasks as complete does not properly function from the task Record View.

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