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The Summer ’18 release delivers more personalized and integrated customer journeys while enabling your team to work smarter with new levels of data insight across your organization.
Some changes were made to the supported browsers documentation, making it easier to find what you need. Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.
Lightning Experience is a completely reimagined interface. Even better, it’s built on Salesforce's UI platform, so the experience can grow and evolve with your needs. Check out the new features and considerations in this release.
Are you ready to take your small business to new heights? With Salesforce Lightning Essentials, you can easily manage your business’ sales and service needs in one place. Grow lightning fast and help customers succeed with Sales and Service Lightning Essentials.
Salesforce is giving you more out-of-the-box and custom AI features to help you get the most from the world’s smartest CRM. Here are the newest ways that Einstein helps you predict what’s going to happen next in your business and know what next steps to take.
Get smarter with Einstein Forecasting, now generally available. Control access to campaign members, and add them by account. Improve your reps’ performance with Lightning Dialer features and other tools.
Ease your team’s workload by building Einstein Bots to deflect routine cases like password requests. Use Lightning Guided Engagement to guide your agents through multi-step actions, like call scripts, with an ordered list of flows right inside the console. You can even use Lightning Guided Engagement with Live Agent chats. Take advantage of robust field service features like Snap-ins Appointment Management (beta), full Lightning community support, and an optimization tool to handle schedule disruptions. Enjoy more choices in how to route work items to agents with Skills-Based Routing for Omni-Channel and External Routing for Omni-Channel. Use translation management features in Lightning Knowledge, including side-by-side comparisons, smart links for translated articles, and the Lightning Knowledge Migration Tool. Finally, manage cases more efficiently with case teams and email drafts.
On the Reports and Dashboards side, this release brings the Lightning Experience report builder, now generally available, Lightning Experience joined reports (beta), enhanced subscriptions, and much more. For Einstein Analytics, Einstein Discovery recommendations in Salesforce objects is now generally available, conditional formatting in dashboards is here, as well as many other new features.
The Community Cloud makes waves this summer with fabulous new features. Salesforce excited to introduce ready-made themes in Community Builder, so you can change the look and feel of your community with a few clicks. Salesforce also expanded support for sharing sets, now available to Customer Community Plus and Partner Community users. Add some exciting new features on feeds, such as pinning posts and closing threads. Who needs a summer vacation when there’s so much fun in your community?
Your users can now see earned Trailhead badges on their profile pages. You can link to any type of record that is available in your organization from a post or comment. Pinned posts and cross-community streams are now generally available.
A smoother files workflow is here. Manage libraries right from Lightning Experience, including the power to update membership and delete empty libraries. Pop the Quip Lightning component onto records to let your users access Quip right from the record. Curate your files with topics, and find recently viewed files in a jiffy in the recent files dropdown.
The Salesforce mobile apps help your users stay productive on the go. Chatter enhancements, email notifications for cases, and subjects for tasks and events were added.
View consolidated, customizable client profiles with person accounts—now certified for use on Salesforce mobile, Advisor Analytics, and partner and customer communities. Show key customer relationships with enhanced group relationship views. Enhanced rollups let users quickly take action and win opportunities from the Primary Group view. Accelerate data loads by disabling rollup-by-lookup calculations. Boost advisor and banker productivity in Financial Services Cloud with Salesforce Inbox and Pardot. And there’s lots more, including a Teller Access permission set and usability and accessibility enhancements.
Health Cloud now supports Field Service Lightning, and you can choose from a variety of out-of-the-box ways to send and receive electronic health records (EHR) data using the HL7 v2 standard.
Customize your way to a smarter organization with the new Einstein Next Best Action pilot. Salesforce has taken several features from pilot or beta to generally available: External Services, custom time fields, Lightning components as flow actions, and flow stages. If you frequently use Lightning pages, processes, or flows, enjoy improved error handling.
You can now control how long ID tokens and verification links are valid and let your customers log in using verification codes. Encrypt more fields, filter encrypted data, and take more control over your key material. Assess your Health Check score at a glance with a grade. Rename your subdomain without contacting Salesforce Customer Support.
Use Salesforce IoT Explorer Edition to process events from connected devices in near real time and create meaningful interactions with your customers. This release includes a new Tracker feature to help you troubleshoot issues with new orchestrations. It also includes an Activity Log for monitoring live orchestrations to make sure that everything is working right.
More intelligence, new and improved components and APIs, and sweet tools for development. Whether you’re using Lightning components, Visualforce, Apex, or APIs with your favorite programming language, these enhancements help you develop amazing applications, integrations, and packages.
Marketing Cloud is the premier platform for delighting customers with 1:1 customer journeys. It enables you to build a single view of your customer-leveraging data from any source, and plan and optimize unique customer journeys based on your business objectives. Deliver personalized content across every channel and device at precisely the right time, and measure the impact of each interaction on your business so you can optimize your approach in real time and deliver better results.
This release includes new critical updates for processes, flows, HTML-based email templates, and sandbox URLs. A critical update for @AuraEnabled Apex controllers is postponed.
For a full list of changes, download the PDF version of these release notes.