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Salesforce Spring ’19

Released on January 28th, 2019

The Spring ’19 release delivers more personalized and integrated customer journeys while enabling your team to work smarter with new levels of data insight across your organization.

Supported Browsers

Salesforce has changed the support for Apple® Safari® to version 12.x+. Supported browsers for Salesforce vary depending on whether you use Salesforce Classic or Lightning Experience.

Salesforce Overall: More Tools to Adopt Lightning Experience and Boost Productivity

Introducing new tools to guide you through a successful transition to Lightning Experience. You can also make a favorite list view your default list. Simplify appointment scheduling with the new Lightning Scheduler. Gain more insight from surveys with translations, new question types, and invitations. Master multiple windows with pop-out utilities and customized subtabs in console apps. Print a record page, appreciate coworkers with thanks badges, enjoy more data storage, and (of course) more!

Lightning Experience: A Modern and Intelligent User Experience

Lightning Experience is a completely reimagined interface. Even better, it’s built on the Lightning Platform, so the experience can grow and evolve with your needs.

Salesforce Essentials: Combined Sales and Service, In-App Help, Updates to User Management and Setup Flows

Sales Essentials and Service Essentials are combined under one product—Salesforce Essentials. Use in-app help to find resources without leaving Salesforce. Add and reduce user licenses to make sure that you have the right number for your team, and manage your users in the redesigned Users page in Setup. Use the new Voice Support setup flow to integrate a third-party voice support system with Salesforce, and learn more about leads and opportunities in the Sales Stages setup flow.

Salesforce Einstein: Case Classification, Reports for Insights and Contacts, and Pardot Behavior Scoring (Generally Available)

Einstein brings you reports on insights and contact suggestions while elevating what you get from reports with Einstein Data Insights. Improved syncing, sharing, and metrics with Einstein Activity Capture, as well as Case Classification and smarter bots make agents and admins more efficient. Prediction Builder gives you the impact of each predictor in your model and notifies you when it’s ready.

Sales: High-Velocity Sales Tools, Better Google Integration, Flexible Pricing from CPQ, and Einstein in Pardot

Give your inside sales reps the tools they need to succeed with High Velocity Sales. Work faster, the way you want to, by integrating Salesforce with Gmail and Google Calendar. Get more flexibility on your pricing practices with Usage-Based Pricing in Salesforce CPQ. And align your sales and marketing team on prospect targeting with Einstein Behavior Scoring and Campaign Insights in Pardot.

Service: Einstein Case Classification, Lightning Knowledge Migration Tool, and Preventive Maintenance Improvements

Help your agents work faster and smarter with Einstein Case Classification, which recommends field values on new cases based on past data. Check out enhancements to Einstein Bots, including support for your SMS text messaging channel. Transition your Salesforce Classic knowledge base with the help of the Lightning Knowledge Migration Tool. Simplify preventive maintenance tracking for field service by grouping all of a maintenance plan’s assets into one work order, with each asset linked to a work order line item. And enjoy new Lightning Experience support for case management tools.

Analytics: AI-Driven Insights in Reports, Joined Reports in Lightning Experience, Action Menus in Communities

Learn new things about your business as Einstein Data Insights intelligently calls your attention to interesting patterns in reports; no need to group, filter, or summarize. Gain insights from up to five report types with Lightning joined reports, then share them on a 12-column dashboard. In Communities, update records directly from embedded Analytics dashboards with action menus. Benefit from these and many more features and enhancements across Reports and Dashboards and Einstein Analytics.

Communities: Partner Account Relationships, Feed Translations, Einstein Next Best Action, and Much More

Spring ‘19 is jam-packed with features and improvements for your communities. Easily create sharing relationships between partner types, such as distributors and resellers. Integrate with the Google Cloud Translation API to have community members instantaneously translate questions, posts, comments, answers, and replies into 50 languages. Use Einstein Next Best Action to deliver the right offer at the right time.

Chatter: Sticky Sort, Hyperlinks in Posts, Better Redirect URLs, Reports on Topics and Posts

Users’ feed sort options remain even when they navigate away. Include hyperlinks in posts and comments. Redirect URLs in feeds are shorter and include the feed item ID. Run a report on posts and comments with a particular topic, and see the post and comment content and other details.

Files: Asset Files Updates in Managed Packages and Folders in Org Asset Libraries

Make updates to asset files in managed packages and organize your organization asset library with folders.

Mobile: Do More on the Go

Check out the latest features for getting more done no matter where you are.

Financial Services Cloud: Lightning Scheduler and Financial Services Analytics

Lightning Scheduler gives you the tools you need to simplify appointment scheduling for your customers and prospects. Financial Services Analytics, a suite of applications with datasets, data flows, and dashboards, helps you convert data to insights faster.

Health Cloud: Social Determinants of Care, Referral Management, and More

Help patients holistically, streamline patient referrals and provide industry-standard codes for preauthorization requests. Build patient relationships and personalized journeys, offer more flexible assessments, and create a custom smartphone app.

Customization: Einstein Next Best Action, Lightning Flow Builder, and Enhancements to Salesforce Connect

Make your organization smarter with Einstein Next Best Action, now generally available. Build simpler and more streamlined flows with the new Flow Builder. Build and interact with connections to external data systems more easily with new tools, improvements to existing tools, and increased limits.

Security and Identity: New Login Options, Device Management, and Cache-Only Keys for All

Users can log in with email addresses, phone numbers, and more. Use Device Management to track and revoke device access. And the Cache-Only Key Service is now generally available.

Deployment: Change Set Operations with Fewer Clicks

Take action on a changeset without loading its detail page.

Salesforce IoT: IoT Insights available in Field Service Lightning for Android, IoT in Service Cloud, and an Improved Context Setup Process

Mobile workers can now see Salesforce IoT data in Field Service Lightning for Android, using IoT Insights. Salesforce IoT is now offered as part of Service Cloud on Unlimited Edition. Salesforce also improved the context setup flow, adding a wizard to simplify the process and other features to make navigating the process more efficient.

Development: Creating Your Own Salesforce App

Whether you’re using Lightning components, Visualforce, Apex, or the APIs with your favorite programming language, these enhancements to Lightning Platform help you develop amazing applications, integrations, and packages for resale to other organizations.

Marketing: Google Analytics 360 Audience Activation and Social Studio Instagram Engagement and Stories

Marketing Cloud is the premier platform for delighting customers with 1:1 customer journeys. It enables you to build a single view of your customer-leveraging data from any source. Plan and optimize unique customer journeys based on your business objectives. Deliver personalized content across every channel and device at precisely the right time. Measure the impact of each interaction on your business so you can optimize your approach in real time and deliver better results.

Critical Updates

For a full list of changes, download the PDF version of these release notes.

DOWNLOAD THE PDF

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