Completed appointments are closed instead of deleted - when user completes an appointment, Riva will not delete the appointment from the user's Outlook calendar.
GoldMine to MAPI - Unable to impersonate - Riva will now use both GoldMine userID and email address to check for Exchange impersonation through MAPI connections.
Appointment alarm was improperly set - Fixed bug with Riva setting GoldMine appointment alarm when no Outlook notification was set for appointment.
Added support for carriage return in the notes section of a GoldMine appointment - enabled syncing line break from GoldMine appointment notes to body of Exchange and GroupWise appointments.
Added support all call types for completed call activity - Riva can now sync completion of all call type appointments.
Connection test failed - fixed issue with Info@Hand connection tests failing.
Confirmed version compatibility - confirmed Riva connects and syncs with Info@Hand version 7.0.x
SmartConvert to Opportunity not relating to generated accounts - Fixed bug with Riva email SmartConvert to Opportunity creating new contact and account, but new contact is not related to the generated account.
MS Dynamics CRM
Advanced scheduling doesn't work for service appointments - Fixed bug so that advanced scheduling for service appointments uses defined sync ratios.
SmartNote feature writing duplicate contact details - Fixed bug so Riva will not write duplicate contact details if duplicate contact references are passed in.
Change to default mapping for Phone Call module - Riva now maps the CRM PhoneNumber field to Outlook Appointment Location field for syncing the Phone Call module.
Phone Calls appearing on the wrong day when synced from Outlook to Exchange - fixed bug with setting correct dates for phone calls.
Enable private appointment sync when sync target user is connection user - added custom option to CRM connection to enable private flag override support for Basic Impersonation. New Netsuite connections enable this as the default. Contact Omni support to enable if upgraded Riva to 2.4.30+ release and need to correct "IsPrivate" errors.
Phone and country cleared in NetSuite are not cleared in Exchange - Riva modified to clear the country in Exchange only when the country is not specified in NetSuite.
Added more contact field mappings - updated contact mappings to include AssistantPhone, AssistantName, DateofBirth and MrMrs. Only available when additional contact fields syncing is enabled. Contact Omni for additional instructions.
String not recognized as valid DateTime - Fixed bug causing issue with StartDate returning ActivityDate field value for an all day events.
Automatically remove converted Leads - Riva will automatically remove converted Leads from Exchange.
Appointment sync missing all day events - Fixed bug that prevented Riva from syncing all day events.
Enable private appointment sync when sync target user is connection user - added custom option to CRM connection to enable private flag override support for Basic Impersonation. New Salesforce connections enable this as the default. Contact Omni support to enable if upgraded Riva to 2.4.30+ release and need to correct "IsPrivate" errors.
Change CRM Integration Log behavior to reuse existing files - Riva will now use existing CRM Integration Logs for users if a service restart is detected. This will reduce the number of user activity log files.
Special Options That can be Enabled by Omni Professional Services
Implement monitoring/notification feature for enterprise deployments - require customization of Riva server.
Custom Option to enable initial sync of Exchange-to-CRM by Module - Added advanced custom options to enable initial sync of Exchange-to-CRM by module. Contact Omni Developer team to configure this option.
Custom options to set hard start date filter for appointment sync - advanced custom options to set minimum start dates for appointment sync, CRM-to-Exchange and Exchange-to-CRM. Contact Omnni support to configure.