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MS Outlook Plug-in for Sugar 2.5.0

Released on May 8th, 2018


This document describes any feature enhancements, as well as fixed and/or known issues for the Sugar Plug-in for Microsoft Outlook 2.5.0. The Sugar Plug-in for Microsoft Outlook 2.x is compatible with Sugar 7.x and 8.x. For more information, please refer to the Plug-ins Supported Platforms.

Feature Enhancements

The following feature enhancements are included in this release of the Sugar Plug-in for Microsoft Outlook:

  • Performance improvements : Changes have been made to improve performance when syncing between Outlook and Sugar. 
  • Data privacy support : The Sugar Plug-in for Microsoft Outlook supports data privacy practices when syncing between Sugar and Outlook.
  • Support for Sugar Spring '18 (8.0.x) : This release of the Sugar Plug-in for Microsoft Outlook supports the Sugar Spring '18 (8.0.x) release.
  • Preserve the auto-archive option when unarchiving an email : When unarchiving an email from Sugar, users have the ability to preserve the option to automatically archive future emails to Sugar by disabling the "Stop conversation auto-archiving upon email unarchive" option in the SugarCRM Plug-in Settings. 
  • Spellcheck supported during archival of emails : Outlook's spellcheck feature is now supported when archiving an email to Sugar via the Send and Archive option.

Fixed Issues

The following issues have been resolved in this release of the Sugar Plug-in for Microsoft Outlook. Support Portal users can use the following links for more details about each issue:

  • 80228 : When syncing contacts between Outlook and Sugar, the duplicate check may not be performed as expected even though the Filter duplicate contacts option is enabled in the SugarCRM Plug-in Settings.
  • 79638 : When syncing Sugar meetings that are set to repeat on a weekly basis for multiple days of the week (e.g. Mon, Tues, Wed, Thurs), the Outlook plug-in may not sync all records in the series as expected and generate an error. 
  • 60845 : Changing the Sugar instance URL in the SugarCRM Plug-in Settings window from one instance URL to a synonymous URL may cause duplicate meeting records to be improperly synced to Outlook.
  • 59071 : Attempting to search and select Sugar contacts via the Lookup Sugar Address option may not return all matching Sugar records as expected and only display a subset of results.

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