Read our blog for the latest insights on sales and marketing Take Me There

Webinar: Document Merge in wMobile Desktop for GoldMine Register

MS Outlook Plug-in for Sugar 2.3.1

Released on February 28th, 2017


This document describes any feature enhancements, as well as fixed and known issues for the Sugar Plug-in for Microsoft Outlook 2.3.1.

Note: Plug-in version 2.x is available for use with Sugar 7.x. For Sugar instances running 6.x, please use the Sugar Plug-in for Microsoft Outlook version 1.x. For more information, please refer to the Plug-ins Supported Platforms.

Feature Enhancements

New features and enhancements to existing features for Sugar Plug-in for Microsoft Outlook 2.3.1 are as follows:

Option to configure the Sugar category and flag settings : Users can now configure the Sugar category and flag settings via the Advanced tab in SugarCRM Plug-in Settings.

Fixed Issues

Bugs fixed in the Sugar Plug-in for Microsoft Outlook 2.3.1 release include, but are not limited to, the following:

  • 41409 : The Outlook plug-in may fail to log into Sugar for certain On-Site instances. 
  • 47203 : The Outlook plug-in may not load properly after installation.
  • 58529 : Archiving emails to related records (e.g. opportunities) may improperly archive the email to the parent record as well. 
  • 59073 : When composing a new email, performing a full name search (e.g. Jane Smith) via the Lookup Sugar Address option may not work as expected.
  • 66654 : Emails that are sent and archived may not get marked as archived in Outlook as expected. 
  • 77594 : The "Archive to Sugar" and "New Sugar Record" options are improperly available to select when viewing the outbox in Microsoft Outlook.
  • 77723 : When creating a new contact and archiving the currently selected email via the Side Panel, the side panel may not refresh as expected and display an error.
  • 77724 : The side panel may not display data as expected.
  • 78160 : Outlook may fail to load after installing the Outlook plug-in if access to the local Temp folder is restricted.
  • 78168, 78169 : Disabling the duplicate check or customizing a stock field in Sugar may cause the Outlook plug-in to not work as expected when creating new Sugar records.

For more information on the above bug or to provide feedback, use the SugarCRM Bug Tracker located at

Known Issues

Known issues in the Sugar Plug-in for Microsoft Outlook 2.3.1 release are as follows:

  • 77688 : When syncing Outlook activities (e.g. meetings) that have empty files attached, the attachment may not sync to Sugar as expected. 

« Back to Releases