Customer Relationship & Daily Activity Management
View customer relationships, maintain account and contact history, and manage daily activities
Sales & Opportunity Management
- Schedule follow-up tasks, track customer information, such as competitor and influencer information
- Powerful forecast, quota assignment and opportunity tracking capabilities for solid sales analysis
Integration with Constant Contact email marketing suite: Automate mass mailings by easily generating targeted, personalized email, letters and faxes from a central location - and track results!
Calendar & Communication Management
- Schedule all types of contact interactions, such as calls, meetings, appointments, follow up’s and requests
- View activities via the group calendar or interactive list
- Integrated Outlook client for mail and contacts
Customer Service & Support
Customer service center functionality which enables tracking, resolution, and reporting of service requests including the ability to provide real-time service requests.
Easy to use social media links for accounts in one view with Facebook, Google Search, Maps, LinkedIn, Twitter.
Analytics Reports & Knowledge Base
- Pre-built dashboards for marketing, sales opportunities, activity analysis, and customer service
- Ability to configure your own dashboards
- Customizable knowledge base
- 160 reports and 6 built-in business analytics tools
Microsoft Outlook and Office Integration
Integration with Outlook and Office allows GoldMine users to link emails, calendars and contacts to GoldMine so they don't lose that valuable communication archive.