We created a method to use the Jive app and call contacts directly from within Sugar, saving time for Sugar users that make calls using the Jive softphone web app.
With this integration, Sugar users have the option to call a record just by hovering over the phone number field inside the Record View.
A window also pops up when you receive a call, taking you to the record that whose number is calling you. If there are multiple records with the same phone number, you will be redirected to Global Search displaying all records with that number.
Thanks to the Jive Integration for Sugar, you no longer have to switch between Sugar and Jive and manually enter phone numbers when contacting customers or leads.