Utillibill Integration for Sugar

As part of a Sugar implementation, a regional energy provider needed to provide sales and customer service representatives with access to their customer's utility billing history.   

This information was kept in UtiliBill, an industry solution.

W-Systems worked with the client and representatives to develop an automated solution to continuously update Sugar with customer billing and energy usage information. Now, when the client interacts with their customers, they have more information at their fingertips and are more knowledgeable about the customer they are interacting with.

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