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Implementing a new CRM system can be quite costly, in terms of money, time and human resources. A common mistake is to spend most of these resources on the technical aspects of the implementation and not focus sufficiently on planning for the user adoption of the tool. As a result, less than 40% of companies realize full scale end-user adoption.
“Without adoption, even the best-designed system has no value,” says Christian Wettre, W-Systems.
Download our white paper which provides 10 things to consider when implementing a new CRM system to avoid project failure and increase user adoption.