W-Systems joins SugarCRM! Read Blog

Customer Service Platform & CRM

Serve Exceptionally

Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers’ needs across the full range of support channels. Sugar Service gives you the complete picture you need to transform your customer’s experience.

Features

  • Self-service portal and knowledge base
  • Agent workbench
  • Real-time reports and dashboards
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SugarCRM Sugar Serve Service Console simplifies the management of customer cases/customer tickets helping service representatives in providing good customer service, good customer experience, maintaining a high level of customer engagement.

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