Calling All Telecom Companies

We’re calling on you to leave behind legacy and boutique software systems and get the sales and marketing technology you need.

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Telecom Industry

Sales & Marketing Solutions for Telecom

As a telecommunications company, customer experience is the key differentiator between you and the competition.

You can create a stellar customer experience, and still keep your operating costs low, by working with W-Systems to adopt technology that will help you manage customer and employee turnover, resolve disputes with higher satisfaction and improve your sales efficiency.

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Your Path to Telecom Success

360° View

With one login to access all customer information (such as purchase history, renewal dates and activity history), all employees will be enabled to take action and quickly resolve any customer service requests.

Call Center Capabilities

We can recommend a way to use sales and marketing technology for your call center management, or we can use our flexible software to integrate with the call center tools you already use.

Marketing Campaigns

Never miss another opportunity using a marketing tool that will help you nurture cold leads, identify hot leads, and create personalized messaging for customers based on where they are in their customer journey.

Upsell & Crossell

Using customer data to determine what offers a customer would be most interested in, we can make sure your employees take advantage of all opportunities to upsell and cross-sell.

CRM - SugarCRM, wMobile for GoldMine CRM, GoldMine CRM

Your CRM Should Make More Money Than It Costs

With CRM at the center of sales and marketing solutions, we’re making low ROI a thing of the past. W-Systems works with leading partners including SugarCRM and GoldMine to build its customers sales and marketing solutions based on CRM.

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Marketing: Act-On, Costant Contact, Salesforce Pardot, Salesfusion, ThriveHive

Build Engagement, Drive Conversions, and Prove Revenue

Convert more leads, enable your sales reps, and align your sales and marketing teams with our marketing services and tools. With Marketing solutions and services like Act-On, you can reach the right buyers and convert more leads.

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Document Automation: DocuSign Electronic Signature, wDocs for SugarCRM, wDrive for SugarCRM

Go Paperless and Accelerate Your Business

Automate document processes, collect electronic signatures, and speed up your sales cycle. We build Document Automation solutions within your CRM and then work with best in class tools such as DocuSign, wDocs, and wDrive to help you further automate your document creation and storage processes.

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Business Intelligence: Amazon QuickSight, wBenchmark, Addoptify Customer Journey Plug-In for SugarCRM

Managing Relationships Means Mastering Data

You don’t have to be a data scientist (or a millionaire) to see the benefits of your data. With Business Intelligence solutions such as Amazon QuickSight and wBenchmark, you can blend data from different sources, build complex visualizations of data, and process large data sets without bogging down your CRM system.

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Communications: Vonage Business, Riva CRM Integration, Collabspot

Collect Communication Data in One Central Location

Collect and manage communications data without driving your team crazy with Vonage, a full-featured business phone and VoIP system and email integration with Riva CRM Integration or Collabspot for Gmail and Office 365.

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Cloud Computing: Amazon Web Services (AWS)

Build and Scale Your Business on Amazon

W-Systems offers reliable, scalable, and inexpensive cloud computing services including app hosting, storage, analytics, or security and compliance services. Our partnership with Amazon Web Services (AWS) allows you to run your software on a secure and scalable platform that is engineered to meet the needs of any organization.

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Resources

W-Systems is great and you get a lot of value for your investment.
Gerard Rosso CRM Administrator, RCN Corporation

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