Solutions for Technology
Take a look at our experience and expertise deploying CRM and Marketing Automation in the technology industry below including process design, application customization, data and application integration, installation, training, and support.
Featured Technology Case Studies
Cadreon Develops Audience-Targeting Platform with AWS
Cadreon offers a specialized digital performance platform for media brands that integrates technology, data, and inventory to target audiences in real time. The organization sought to develop a new audience-targeting platform. As they considered their technology options, they focused their attention on the cloud. The company’s search led it to Amazon Web Services (AWS).View Case Study
How Bjarke Ingels Group Designed Sugar to Meet BIG Requirements
After selecting Sugar as their CRM solution and W-Systems as their implementation specialist, BIG worked very closely with W-Systems to best plan utilization of Sugar and develop the business customizations they needed.View Case Study
How TengoInternet Consolidated Sugar, QuickBooks, and Twilio
TengoInternet, the leading provider of wireless internet to outdoor venues, was growing rapidly in 2009 with the acquisition of the number two competitor in its industry. With that growth came an increase in the number and variety of its business systems. Locations, customers, prospects, accounting and network operations were all disconnected and access to those systems was limited. TengoInternet consolidated multiple systems on the SugarCRM platform with the help of solutions partner, W-Systems.View Case Study
Boingo Chooses AWS to Improve BI System Performance
Boingo has experienced fast growth over the past few years. The company also wanted to upgrade its business intelligence (BI) solution. To gain more agility and improve BI system performance, IT leadership at Boingo decided to explore a cloud solution. After considering cloud solutions from Microsoft, Google, and IBM, Boingo chose the Amazon Web Services (AWS) cloud.View Case Study
How Verio Used SugarCRM to Improve Sales and Marketing Visibility
Verio offers web hosting, application hosting and SaaS applications that enable SMBs to drive online success. Verio was using several different applications to access customer data that led to issues in workflow and production. After implementing SugarCRM, Verio worked with W-Systems to streamline sales efforts and improve its customer data organization.View Case Study
How ViaWest Used Sugar to Fulfill Orders and Automate Order Processing
As the largest privately-held colocation provider in North America, Viawest delivers a unique combination of first-class colocation and managed services to companies looking to focus primarily on their core business. With expansion into new territories and a rapidly growing base of customers, sales representatives needed tools to meet these demands.View Case Study
How Searchmetrics Uses Sugar to Increase User Adoption and Improve Campaign Performance
After using it's CRM platform for over three years, Searchmetrics felt the return on the product was no longer justifying the cost, and they were unsatisfied with the low user adoption and resulting dysfunctional reporting results. After implementing a customized solution with W-Systems, Searchmetrics grew it's user licenses by 285% and doubled user adoption.View Case Study
Nor1's CRM grows it's business and leverages data across geographically dispersed users
Nor1’s products provide data-driven pricing and merchandising solutions for hotels and resorts worldwide. As a quickly growing startup, Nor1 was finding itself facing challenges at each stage of growth that required they adopt a new tool for managing sales and their contact network. They decided to adopt a CRM tool that would grow their business, manage all their relationships, and allow them to leverage data across geographically dispersed users.View Case Study
VPI streamlines lead management and delivers outstanding customer experience with SugarCRM and Pardot Integration.
VPI wanted a web-based system that could support the needs of the entire company. After considering various CRM solutions, the company chose Sugar since it met all of their requirements; plus, it offered easy customization and excellent price to value. VPI also made sure to integrate Sugar with the Pardot marketing automation solution.View Case Study
Featured Technology Projects
We created a method to use the Jive Communications app and call contacts directly from within Sugar, saving time for Sugar users that make calls using Jive.
We implemented Sugar to help a national technology data services provider replace multiple legacy systems they previously used.
We helped a New York-based technology company automate their proposal generation and delivery process.
We implemented Sugar to help a national provider of information and technology convert from a legacy customer service platform to a modern CRM system.
We help customers automate the subscription and renewal processes by tracking what products & services customers have purchased.
We helped one of our clients by creating a way to identify possible duplicate entries based on a unique identifier.
We built an SMS integration for a customer in the finance industry to help him eliminates manual data entry.
We helped enable our clients to run a single report on all activities in SugarCRM.
We helped a client in the hospitality industry to better centralize their support system.
We used Sugar to provide an easy and cost-effective solution for the film industry.
We customized Target Lists in SugarCRM to eliminate having to manually update the lists every time an email went out.
We decided to build an integration to Trello, a third-party project management tool which will help the user to better manage all sorts of projects.
We built an integration between Toggl and SugarCRM that improves user timekeeping.
We built an integration between Sugar and Slack that improves user productivity.
Featured Technology Webinars
In this webinar, we highlighted Magic Software's Integration Platform.
Sugar helps your sales team sell more, however, to achieve maximum efficiency, business intelligence, and innovation, you need to integrate Sugar with other enterprise applications, systems, and data.
Magic Software's integration platform makes it easy to integrate Sugar with any ERP, email, social media, and other business apps.
Technology Blog Articles
W-Systems has achieved Elite status, SugarCRM Global Partner and North American Partner of the Year.Read More
Technology eBooks & White Papers
The Dynamic Duo: CRM + Marketing Automation Working Together
A discussion on the importance of integrating your CRM and marketing automation platforms, in an effort to maximize revenue.Download White Paper
Best Practices for CRM User Adoption
Our white paper provides 10 things to consider when implementing a new CRM system to avoid project failure and increase user adoption.Download White Paper
Best Practices in CRM Data Migration
Best Practices in CRM Data Migration outlines a proven framework, along with many CRM data migration tips that both CRM customers and migration developers may find useful.Download White Paper