Solutions for Retail
Take a look at our experience and expertise deploying CRM and Marketing Automation in the retail industry below including process design, application customization, data and application integration, installation, training, and support.
Featured Retail Case Studies
How Senao International Uses Amazon Web Services to Gain Competitive Edge
In 2016, Senao’s management decided they needed an e-commerce site to maintain market share and attract more customers to their stores.View Case Study
Partner Agency Introduces Karen Allen to Vonage Enterprise
In the salon and spa business, fantastic transformations happen every day. And since adopting the Vonage Business phone system, Karen Allen Salon & Spa has transformed its day-to-day workflow and culture of service.View Case Study
Customized Sugar Instance with Appointment Scheduler and Call Center Integration
With a customized CRM application based on SugarCRM, W-Systems built a disciplined process for tracking, managing and nurturing tuxedo rental leads, increasing the number of selection and fitting appointments that can be set and improving communication between marketing, the call center, and the stores.View Case Study
Featured Retail Projects
We integrated Fedex with SugarCRM for an easier and transparent shipment process.
We helped one of our clients by creating a way to identify possible duplicate entries based on a unique identifier.
We implemented Sugar for a national message broker who uses Sugar to manage its customers, bookings, and massage therapists.
We helped enable our clients to run a single report on all activities in SugarCRM.
We customized Target Lists in SugarCRM to eliminate having to manually update the lists every time an email went out.
For a mid-size technology company, we implemented a full invoicing system in Sugar with integration to Xero for general ledger and cash management.
Retail Blog Articles
Retail eBooks & White Papers
The Dynamic Duo: CRM + Marketing Automation Working Together
A discussion on the importance of integrating your CRM and marketing automation platforms, in an effort to maximize revenue.Download White Paper
Best Practices for CRM User Adoption
Our white paper provides 10 things to consider when implementing a new CRM system to avoid project failure and increase user adoption.Download White Paper
Best Practices in CRM Data Migration
Best Practices in CRM Data Migration outlines a proven framework, along with many CRM data migration tips that both CRM customers and migration developers may find useful.Download White Paper