Choosing a SugarCRM partner is more than just making sure implementation goes as planned, but finding a solid relationship that you can lean on for future updates, training, support and everything else.

Below are our top 10 reasons why you should choose us as your SugarCRM Partner.

1. CRM Experience

W-Systems provides process design, application customization, data and application integration, technical installation, training, and both on-site and telephone hotline support. 

2. #1 SugarCRM Worldwide Partner

As the #1 Global Partner for SugarCRM and a top GoldMine Partner, we have deployed CRM solutions to hundreds of organizations in every industry and geography.

We are business analysts and developers, and we want to make your CRM fit like a glove.

3. Integration Experts  

The real value and power of Sugar is the ability to make any number of integrations to your organization’s legacy or current systems and applications available right within Sugar.

As integration experts, we have the capability to bring everything directly into Sugar whether that requires us developing the connectors or simply setting them up for you. 

4. New York, New Jersey, and Texas Offices

With offices in New York (Long Island), New Jersey and Texas (Austin), and representation in numerous states including Florida, Indiana, Illinois, Minnesota, Ohio, Washington, Florida and District of Columbia and more, we are available to service our nationwide base of customers.

5. In-House Development, Marketing and Sales Team

W-Systems consists of over 80 dedicated staff members focused on designing, developing, implementing and supporting innovative and cost-effective solutions for our clients. Check out our Leadership Page to learn more about the leadership team.

6. Sugar Support and Maintenance

W-Systems’ Support is available to assist customers with administrative tasks like creating new users, adjusting roles, creating new fields, adding to drop-down lists, changing layouts, performing data cleansing, creating reports, importing data, etc.

7. wTools: Sugar Customizations 

As we work with our customers to deploy Sugar within their organizations, our team of developers produces modules and integrations that showcase the full flexibility that Sugar offers. Our customers can take advantage of our growing library of customizations: uTilities. To learn more visit the wTools product page.

8. SugarCRM Blog

Producing valuable content for our customers is at the forefront of our minds. Every month we produce new articles on our blog that includes:

  • Interviews
  • Tips and Tricks
  • Product Reviews
  • Developer Related
  • Marketing Related
  • Awards
  • Webinars and On-Site Events Recaps

9. Sugar Monthly Newsletter 

We send out a monthly newsletter that includes a round-up of SugarCRM newsworthy content and resources.

10. Webinars, Training, and Quarterly Events

We provide many different services to our customers including:

  • Sugar User Group and Showcase webinars that feature a feature topic, Sugar Product News Roundup and Open Q&A Session
  • Sugar Training and Additional Webinars that can be found on our Training Schedule Page or by reaching out directly to our Support Team.
  • We host events to give you an opportunity to meet W-Systems and SugarCRM staff and learn about the latest enhancements in Sugar. In the past, we have done rooftop happy hours, steak lunch and learns and draft beer tasting events.