More than 600 organizations deployed with CRM. Experience counts.
W-Systems has implemented contact management and CRM products, often deploying applications at numerous sites over widespread geographic areas.
W-Systems’ software implementation processes make it possible for you to deploy applications at a variety of websites over a range of geographic areas. Our experts use proven methodologies to identify your business objectives before they develop the customized tools or processes you need to accomplish them. Get in touch to find out more.
We use a proven methodology to identify your business objectives. Later, we configure and develop the methods and tools you need to accomplish those objectives.
We will also train both administrators and users to make the most out of their new applications. Following the installation, we stand by to support, continue development, and assist in its successful usage.
Featured Software Implementation Case Studies
Longtime Sugar Customer Adds Customer Journey Plug-In
Roxtec Internatioanl adopted Sugar Professional, with the Customer Journey Plug-In, to increase sales, standardize sales processes, improve customer retention, and eliminate information silos.View Case Study
How Senao International Uses Amazon Web Services to Gain Competitive Edge
In 2016, Senao’s management decided they needed an e-commerce site to maintain market share and attract more customers to their stores.View Case Study
evolve Credit Union Appeals to Future Generations by Adopting Electronic Signature Tool
Because evolve Credit Union strives to offer exceptional member benefits by focusing on technological advances, it adopted DocuSign to streamline the consumer loan application process.View Case Study
Alliant Adopts DocuSign and Saves 300K by Reducing their Paper Based Loan Process
Alliant Credit Union was looking to switch from open-end to closed-end lending, requiring more signatures to complete loans. It selected DocuSign and saved almost $300K on overnighting expenses in one year.View Case Study
How AiTech Used Collabspot to Triple CRM Usage
AiTech was facing low user adoption of it's CRM platform. They adopted Collabspot to create productivity gains, achieve higher CRM usage, and increase reporting accuracy.View Case Study
How New York Restoration Project Leverages SugarCRM to Beautify Green Spaces
New York Restoration Project wished to replace it's legacy tracking tools with a CRM platform. It's selected Sugar to track activities and relationships related to public park land.View Case Study
Ready for Takeoff with Unified Communications
Private Jets, Inc. relies on its ability to answer calls anytime, as well as its ability to quickly adapt to the needs of its customers. The Vonage Business Cloud solution gave them a cloud-hosted system that allowed their far-spread offices to stay in sync.View Case Study
How a Non-Profit Uses CRM to Drive Fundraising and the Fulfillment of it's Mission
The timeliness and value of the information this system allows the Tribune to deliver its mission more efficiently, complete its fundraising activities more effectively, and manage its growing back-office accounting activities without adding staff.View Case Study
Cloud Communications Adds Polish to Manufacturer’s Customer Service
When a winter storm hit Atlanta, Barry Madel, president of the Atlanta-based manufacturing company Craft Art realized that he needed a business phone system that was more reliable than the weather. By moving to a Vonage Business Cloud phone system, Craft Art could keep the phone ringing.View Case Study
Healthy Success with a Robust Call center Solution
ChartLogic’s own on-premise call center couldn’t keep up with the fast-paced demands of the electronic health record industry. Their Vonage Enterprise solution gave them a cloud-based call center to help them stay on the cutting edge.View Case Study
Partner Agency Introduces Karen Allen to Vonage Enterprise
In the salon and spa business, fantastic transformations happen every day. And since adopting the Vonage Business phone system, Karen Allen Salon & Spa has transformed its day-to-day workflow and culture of service.View Case Study
Cutting Phone Costs and Enabling Lawyers to Work on the Go
As a small firm, Porter Law Firm needed a reliable phone system they could afford. Their Vonage Business Cloud solution provided powerful business phone features and gave them the communications mobility and flexibility they needed for better success.View Case Study
Riva Helps Tandus Centiva Improve SugarCRM User Adoption
Given that IBM itself uses SugarCRM internally, this CRM rose to the top of Tandus Centiva’s short list of top CRMs for IBM Notes. At SugarCon, SugarCRM’s annual user and partner conference, Tandus Centiva discovered Riva CRM Integration.View Case Study
Air Animal Pet Movers Cuts Lead Follow-Up Time by Over 50 Percent
Air Animal brought in GoldMine Premium Edition to track every interaction with clients, from start to finish. With the solution, the company modernized its entire customer lifecycle, from sales to invoicing.View Case Study
World’s largest manufacturer and distributor of orthotic and prosthetic components benefits from a newer CRM solution
Support from W-Systems made Ottobock’s transition to GoldMine Premium Edition as smooth as possible.View Case Study
Building Materials Manufacturer Implements CRM to Support Sales Reps Both Internally and Externally
As a fast-growing organization, ASI needed a better way to manage the many opportunities coming their way. ASI’s use case is particularly interesting, in that they have a mix of employees, managers and an outside sales team who use SugarCRM in nearly everything they do.View Case Study
W-Systems Helps USAFact Revamp Business Model and CRM System
USAFact, an internet-based pre-employment screening company was facing serious business challenges as a result of the economic downturn in 2009. With the help of W-Systems, USAFact revamped its business model and CRM system to drive business efficiency and growth.View Case Study
How a Non-Profit Uses SugarCRM to Increase Course Registration
The Jung Center’s management prior system was becoming obsolete and didn’t fit their needs. The Jung Center worked with W-Systems to implement shopping cart functionality and a custom Sugar portal to manage registration and members.View Case Study
How TengoInternet Consolidated Sugar, QuickBooks, and Twilio
TengoInternet, the leading provider of wireless internet to outdoor venues, was growing rapidly in 2009 with the acquisition of the number two competitor in its industry. With that growth came an increase in the number and variety of its business systems. Locations, customers, prospects, accounting and network operations were all disconnected and access to those systems was limited. TengoInternet consolidated multiple systems on the SugarCRM platform with the help of solutions partner, W-Systems.View Case Study
Sugar Implementation Improves Storage Organization's Advertising ROI by 600%
SPS use to spend several hours each month compiling reports and had been spending thousands of dollars running traditional advertisements with no way to measure ROI. The solution was a customized CRM application resulting in reduced time and money spent.View Case Study
Hyland's Gains Efficiency in Sales Order Process
Hyland’s chose SugarCRM to seamlessly share, track and manage information between the sales and customer care teams. The solution was a customized CRM application resulting in cost savings and better communication.View Case Study
Why Tenzing Health Depends on Sugar
Tenzing Health relies on Sugar Professional’s fast, flexible and open approach to improve the health of its members and reduce healthcare costs.View Case Study
How Verio Used SugarCRM to Improve Sales and Marketing Visibility
Verio offers web hosting, application hosting and SaaS applications that enable SMBs to drive online success. Verio was using several different applications to access customer data that led to issues in workflow and production. After implementing SugarCRM, Verio worked with W-Systems to streamline sales efforts and improve its customer data organization.View Case Study
Larson Financial Saves $75K Annually with Sugar Implementation
With Sugar, Larson utilized advanced reporting functionality, increased efficiency, and doubled the speed with which it could generate client proposals. A lead de-duplication customization by W-Systems enables two people to process several thousand leads per day. In addition, Larson Financial also experienced substantial annual cost savings—from spending $100K to $25K.View Case Study
Star Asia, a Leader in Freight Forwarding Adopts Sugar for More Efficient Sales Prospecting
Star Asia’s top requirement was the ability to grow quickly. One of the challenges they faced with their previous CRM system was how to ensure that new sales reps immediately had leads and opportunities to work with.Star Asia was introduced to W-Systems through their partnership with logistics services provider OEC Group, another W-Systems Sugar customer.View Case Study
W-Systems and Sugar have Helped BASIC Streamline and Reap Huge Time Savings.
BASIC needed to streamline their business processes. W-Systems and Sugar helped them save time and money with simpler processes and better technology.View Case Study
How the adoption of Sugar has evolved Mervis' way of running their business.
Mervis has had a deep commitment to excellent customer service for over 100 years. Today, with Sugar, they’re able to take that commitment to an entirely new level that is transforming their business.View Case Study
How ViaWest Used Sugar to Fulfill Orders and Automate Order Processing
As the largest privately-held colocation provider in North America, Viawest delivers a unique combination of first-class colocation and managed services to companies looking to focus primarily on their core business. With expansion into new territories and a rapidly growing base of customers, sales representatives needed tools to meet these demands.View Case Study
Railinc Increases Lead Flow and Shortens Response Time with Sugar
Railinc was looking for a better way to manage its sales and customer relationship efforts without creating silos with its data in disjointed applications.View Case Study
Customized Sugar Instance with Appointment Scheduler and Call Center Integration
With a customized CRM application based on SugarCRM, W-Systems built a disciplined process for tracking, managing and nurturing tuxedo rental leads, increasing the number of selection and fitting appointments that can be set and improving communication between marketing, the call center, and the stores.View Case Study
H.D. Vest Works with W-Systems for Sugar Solutions and PCI Sugar Hosting
Prior to implementing SugarCRM, H.D. Vest used a “homegrown” CRM system with very limited functionality. A more robust CRM system was needed for more effective sales and marketing efforts. Upcurve Cloud successfully migrated millions of records and deployed SugarCRM for H.D. Vest. Since implementation, H.D. Vest has improved task management, implemented lead scoring and metric tracking, and deployed a secure PCI environment.View Case Study
Custom Sugar Instance Reduces Data Entry Mistakes by 100%
W-Systems and GS Marketing worked together to customize Sugar, including creating custom SEO tools, a case management module, and a product history module.View Case Study
Gladney Center for Adoption Improves Client Experiences with Sugar
Gladney Center for Adoption was spending too much time on data entry and not enough time on their mission. Each division had its own database, and they were becoming outdated, causing Gladney to begin the search for a unified CRM system.View Case Study
How Rhino Steel Increased User Adoption and Improved Allocation of Marketing Dollars
Rhino Steel Building Systems provides kits and structural design for metal buildings. Rhino was formerly using the CRM system Goldmine to store contacts, but decided to evaluate other options that could help them define sales processes and automate manual tasks. After working with W-Systems to customize SugarCRM, the organization saw improved allocation of marketing dollars and high user adoption.View Case Study
W-Systems and uShip Implement a Customer Engagement Program
uShip is the world’s largest and most trusted transportation marketplace, primarily serving the freight, household goods, and vehicle shipping markets. With the velocity of transactions, uShip was starting to attract, they needed a system to streamline its processes and become more efficient.View Case Study
How Searchmetrics Uses Sugar to Increase User Adoption and Improve Campaign Performance
After using it's CRM platform for over three years, Searchmetrics felt the return on the product was no longer justifying the cost, and they were unsatisfied with the low user adoption and resulting dysfunctional reporting results. After implementing a customized solution with W-Systems, Searchmetrics grew it's user licenses by 285% and doubled user adoption.View Case Study
Nor1's CRM grows it's business and leverages data across geographically dispersed users
Nor1’s products provide data-driven pricing and merchandising solutions for hotels and resorts worldwide. As a quickly growing startup, Nor1 was finding itself facing challenges at each stage of growth that required they adopt a new tool for managing sales and their contact network. They decided to adopt a CRM tool that would grow their business, manage all their relationships, and allow them to leverage data across geographically dispersed users.View Case Study
Linux and W-Systems Implement State-of-the-Art CRM System
With a state-of-the-art CRM system that is tailored to the foundation’s specific business processes and integrates SugarCRM and Pardot’s marketing automation platform, the Linux Foundation is able to coordinate business activities worldwide using their CRM system as the foundation of their business operations.View Case Study
Talking with Pierre Hellivan about Vigon International is like driving a precision race car: it’s exciting and you’re going to go really, really fast.
The key to success? A strong focus on excellent business processes, an understanding of both human and technology capabilities, and a commitment to continuous improvement across the board.View Case Study
How VetAdvisor Has Leveraged Sugar to Support and Manage the Company’s Unique Mission.
Sugar is a key part of VetAdvisor’s processes that helps veterans step away from the battlefields and re-acclimate to life at home. By leveraging Sugar’s robust functionality and easy, cost-effective customization, VetAdvisor now has a powerful CRM-driven system that complements the work of the coaches and increases the probabilities of a veteran’s successful transition to civilian life.View Case Study
Kasina's customer focus drives sophisticated integration with Sugar.
Kasina, an asset management firm focused on research, trends, and excellence is a shining example on how to do CRM well.View Case Study
Sugar Powers Expert Lead Management System (ELMS) For Bank Of Marin
Banking often requires a long sales cycle. So, as a premium provider of financial services to northern California businesses, Bank of Marin needed a system to manage opportunities and leads through the sales process and to capture all the information associated with those efforts.View Case Study
Less bulk and clutter, more product performance from the world leader in disc packaging
Univenture was in need of an updated CRM solution that could connect to their accounting and manufacturing systems. During their search for a CRM solution that could handle their other operating systems, Univenture met W-Systems and learned exactly what GoldMine could accomplish for their company.View Case Study
Always best solution in the long run - 10 years GoldMine CRM user moves forward with the new, improved version Premium Edition
When it came time to upgrade their CRM Solution, Prime Distributing knew they needed solid support in order to ensure a smooth transition. When Ivanti released GoldMine Premium Edition 9.0 Prime Distributing felt confident in their relationship with W-Systems and began the process to upgrade.View Case Study
Featured Software Implementation Projects
A non-profit organization was looking for a highly customizable CRM. They contacted SugarCRM for a demo and were connected with W-Systems.
We helped a marketing team implement wCalendar to take advantage of Sugar's customization capabilities and the ability to create easy-to-follow calendars.