We specialize in customizing off-the-shelf software.
But we also know there are times when available applications will not meet your needs. In those instances, we can quickly and efficiently develop add-on modules or applications to meet your specific requirements.
This approach gives you the best of both worlds: the cost advantage of using off-the-shelf software where it mirrors your customer processes, along with the flexibility of having custom applications for those processes where you need them.
W-Systems specializes in custom software development for small and large businesses alike. Our highly personalized data management solutions are designed to provide you custom applications for the processes that you need to initiate. Our customer relationship management software offers you the cost advantage of utilizing off the shelf software in a way that helps you meet the needs of your customers.
W-Systems has the experience to help you develop customized web based applications. We also offer in-house developer training to ensure that our products offer you the best value. Visit the website to find out more.
W-Systems has the development staff and experience to assist you in specifying and developing custom applications. We also conduct developer training to bring your in-house development staff up to speed on the products we support.
Featured Software Development Case Studies
How a Non-Profit Uses CRM to Drive Fundraising and the Fulfillment of it's Mission
The timeliness and value of the information this system allows the Tribune to deliver its mission more efficiently, complete its fundraising activities more effectively, and manage its growing back-office accounting activities without adding staff.View Case Study
World’s largest manufacturer and distributor of orthotic and prosthetic components benefits from a newer CRM solution
Support from W-Systems made Ottobock’s transition to GoldMine Premium Edition as smooth as possible.View Case Study
Building Materials Manufacturer Implements CRM to Support Sales Reps Both Internally and Externally
As a fast-growing organization, ASI needed a better way to manage the many opportunities coming their way. ASI’s use case is particularly interesting, in that they have a mix of employees, managers and an outside sales team who use SugarCRM in nearly everything they do.View Case Study
W-Systems Helps USAFact Revamp Business Model and CRM System
USAFact, an internet-based pre-employment screening company was facing serious business challenges as a result of the economic downturn in 2009. With the help of W-Systems, USAFact revamped its business model and CRM system to drive business efficiency and growth.View Case Study
How a Non-Profit Uses SugarCRM to Increase Course Registration
The Jung Center’s management prior system was becoming obsolete and didn’t fit their needs. The Jung Center worked with W-Systems to implement shopping cart functionality and a custom Sugar portal to manage registration and members.View Case Study
How TengoInternet Consolidated Sugar, QuickBooks, and Twilio
TengoInternet, the leading provider of wireless internet to outdoor venues, was growing rapidly in 2009 with the acquisition of the number two competitor in its industry. With that growth came an increase in the number and variety of its business systems. Locations, customers, prospects, accounting and network operations were all disconnected and access to those systems was limited. TengoInternet consolidated multiple systems on the SugarCRM platform with the help of solutions partner, W-Systems.View Case Study
Sugar Implementation Improves Storage Organization's Advertising ROI by 600%
SPS use to spend several hours each month compiling reports and had been spending thousands of dollars running traditional advertisements with no way to measure ROI. The solution was a customized CRM application resulting in reduced time and money spent.View Case Study
Hyland's Gains Efficiency in Sales Order Process
Hyland’s chose SugarCRM to seamlessly share, track and manage information between the sales and customer care teams. The solution was a customized CRM application resulting in cost savings and better communication.View Case Study
BMD Adopts a Customizable, Affordable CRM and Implements a Customer Portal
BMD was frustrated about miscommunication between divisions and needed a way to automate manual processes, improve communication and increase productivity. BMD worked with W-Systems to create customizations for Sugar and implemented detailed project tracking, intelligent reporting, and increased mobility.View Case Study
Why Tenzing Health Depends on Sugar
Tenzing Health relies on Sugar Professional’s fast, flexible and open approach to improve the health of its members and reduce healthcare costs.View Case Study
How Verio Used SugarCRM to Improve Sales and Marketing Visibility
Verio offers web hosting, application hosting and SaaS applications that enable SMBs to drive online success. Verio was using several different applications to access customer data that led to issues in workflow and production. After implementing SugarCRM, Verio worked with W-Systems to streamline sales efforts and improve its customer data organization.View Case Study
Larson Financial Saves $75K Annually with Sugar Implementation
With Sugar, Larson utilized advanced reporting functionality, increased efficiency, and doubled the speed with which it could generate client proposals. A lead de-duplication customization by W-Systems enables two people to process several thousand leads per day. In addition, Larson Financial also experienced substantial annual cost savings—from spending $100K to $25K.View Case Study
How ViaWest Used Sugar to Fulfill Orders and Automate Order Processing
As the largest privately-held colocation provider in North America, Viawest delivers a unique combination of first-class colocation and managed services to companies looking to focus primarily on their core business. With expansion into new territories and a rapidly growing base of customers, sales representatives needed tools to meet these demands.View Case Study
Railinc Increases Lead Flow and Shortens Response Time with Sugar
Railinc was looking for a better way to manage its sales and customer relationship efforts without creating silos with its data in disjointed applications.View Case Study
Customized Sugar Instance with Appointment Scheduler and Call Center Integration
With a customized CRM application based on SugarCRM, W-Systems built a disciplined process for tracking, managing and nurturing tuxedo rental leads, increasing the number of selection and fitting appointments that can be set and improving communication between marketing, the call center, and the stores.View Case Study
H.D. Vest Works with W-Systems for Sugar Solutions and PCI Sugar Hosting
Prior to implementing SugarCRM, H.D. Vest used a “homegrown” CRM system with very limited functionality. A more robust CRM system was needed for more effective sales and marketing efforts. Upcurve Cloud successfully migrated millions of records and deployed SugarCRM for H.D. Vest. Since implementation, H.D. Vest has improved task management, implemented lead scoring and metric tracking, and deployed a secure PCI environment.View Case Study
Custom Sugar Instance Reduces Data Entry Mistakes by 100%
W-Systems and GS Marketing worked together to customize Sugar, including creating custom SEO tools, a case management module, and a product history module.View Case Study
Gladney Center for Adoption Improves Client Experiences with Sugar
Gladney Center for Adoption was spending too much time on data entry and not enough time on their mission. Each division had its own database, and they were becoming outdated, causing Gladney to begin the search for a unified CRM system.View Case Study
How Rhino Steel Increased User Adoption and Improved Allocation of Marketing Dollars
Rhino Steel Building Systems provides kits and structural design for metal buildings. Rhino was formerly using the CRM system Goldmine to store contacts, but decided to evaluate other options that could help them define sales processes and automate manual tasks. After working with W-Systems to customize SugarCRM, the organization saw improved allocation of marketing dollars and high user adoption.View Case Study
W-Systems and uShip Implement a Customer Engagement Program
uShip is the world’s largest and most trusted transportation marketplace, primarily serving the freight, household goods, and vehicle shipping markets. With the velocity of transactions, uShip was starting to attract, they needed a system to streamline its processes and become more efficient.View Case Study
How Searchmetrics Uses Sugar to Increase User Adoption and Improve Campaign Performance
After using it's CRM platform for over three years, Searchmetrics felt the return on the product was no longer justifying the cost, and they were unsatisfied with the low user adoption and resulting dysfunctional reporting results. After implementing a customized solution with W-Systems, Searchmetrics grew it's user licenses by 285% and doubled user adoption.View Case Study
Nor1's CRM grows it's business and leverages data across geographically dispersed users
Nor1’s products provide data-driven pricing and merchandising solutions for hotels and resorts worldwide. As a quickly growing startup, Nor1 was finding itself facing challenges at each stage of growth that required they adopt a new tool for managing sales and their contact network. They decided to adopt a CRM tool that would grow their business, manage all their relationships, and allow them to leverage data across geographically dispersed users.View Case Study
Linux and W-Systems Implement State-of-the-Art CRM System
With a state-of-the-art CRM system that is tailored to the foundation’s specific business processes and integrates SugarCRM and Pardot’s marketing automation platform, the Linux Foundation is able to coordinate business activities worldwide using their CRM system as the foundation of their business operations.View Case Study
Talking with Pierre Hellivan about Vigon International is like driving a precision race car: it’s exciting and you’re going to go really, really fast.
The key to success? A strong focus on excellent business processes, an understanding of both human and technology capabilities, and a commitment to continuous improvement across the board.View Case Study
VPI streamlines lead management and delivers outstanding customer experience with SugarCRM and Pardot Integration.
VPI wanted a web-based system that could support the needs of the entire company. After considering various CRM solutions, the company chose Sugar since it met all of their requirements; plus, it offered easy customization and excellent price to value. VPI also made sure to integrate Sugar with the Pardot marketing automation solution.View Case Study
AM&C finds wMobile’s cell phone-CRM interface to be a savvy sales solution for their sales team.
“Good leadership drives great systems!” That’s the enthusiastic response Kim Cruise offered when asked about the savvy, tech-smart tools she administers at Applied Measurement & Control.View Case Study
Kasina's customer focus drives sophisticated integration with Sugar.
Kasina, an asset management firm focused on research, trends, and excellence is a shining example on how to do CRM well.View Case Study
Allied Electronics used Sugar On-Demand to link legacy ERP data with the Cloud.
Russ Coulon was a man with an opportunity and a problem: how to get ERP sales information from his company’s server to cloud-based CRM software? It sounded difficult and expensive at best … and impossible at worst.View Case Study
Sugar Powers Expert Lead Management System (ELMS) For Bank Of Marin
Banking often requires a long sales cycle. So, as a premium provider of financial services to northern California businesses, Bank of Marin needed a system to manage opportunities and leads through the sales process and to capture all the information associated with those efforts.View Case Study
Less bulk and clutter, more product performance from the world leader in disc packaging
Univenture was in need of an updated CRM solution that could connect to their accounting and manufacturing systems. During their search for a CRM solution that could handle their other operating systems, Univenture met W-Systems and learned exactly what GoldMine could accomplish for their company.View Case Study
Always best solution in the long run - 10 years GoldMine CRM user moves forward with the new, improved version Premium Edition
When it came time to upgrade their CRM Solution, Prime Distributing knew they needed solid support in order to ensure a smooth transition. When Ivanti released GoldMine Premium Edition 9.0 Prime Distributing felt confident in their relationship with W-Systems and began the process to upgrade.View Case Study
Featured Software Development Projects
We helped a regional bank deploy Sugar across all departments and ensure they had a full 360-degree view of their customer relationships.
We helped a midsize regional bank implement Sugar with a focus on onboarding and managing their private banking clients.
We created a Datamyne integration to Sugar for a leading ocean freight shipping firm, so they can identify new prospects and stay close to current customers.
We created a method to use the Jive Communications app and call contacts directly from within Sugar, saving time for Sugar users that make calls using Jive.
For a leading regional oil distribution company, W-Systems developed a custom integration between Sugar and RightSignature.
We created a tool that automatically sends information from contracts in Sugar as web-based forms for the client to fill in additional details.
We implemented Sugar to help a mid-size law firm to not only handle the CRM process but also manage their legal matter volume.
We implemented Sugar to help a national technology data services provider replace multiple legacy systems they previously used.
We helped a New York-based technology company automate their proposal generation and delivery process.
We implemented SugarCRM Mobile for a regional banking client so its representatives be more effective when traveling out of the office.
We implemented Sugar to help a national provider of information and technology convert from a legacy customer service platform to a modern CRM system.
We built a Sugar based call center platform with custom integration to Bing Maps for geocoding and Twilio SMS API’s for text messaging automation.
We helped a national association of telecommunications companies automate the distribution of reports of data to non-licensed Sugar users.
We helped a national pool supply company customize an integration to Bing Maps so that pool dealers' sales performance could be shown on the map within Sugar.
We developed a security token handling mechanism that worked both with IBM Websphere and Sugar’s authentication and security.
We helped a leading provider of construction project market data automate the creation of sales opportunities in Sugar.
For a national distributor of specialized building materials, we configured Sugar to track construction projects for more detailed and accurate sales forecasts.
As part of a Sugar implementation, we helped a regional energy provider give access to their customer's utility billing history.
We used Sugar to help a large telecommunications network company enable its independent sales agents to register the sales opportunities they were working on.
We helped a mid-size ingredient and flavoring company, configure Sugar with a detailed sales meeting planner.
We helped a multi-national automobile company deploy Sugar, as they needed a CRM solution they could easily access from every corner of the world.
We help customers automate the subscription and renewal processes by tracking what products & services customers have purchased.
We helped one of our clients in the healthcare industry to customize their Sugar instance which enables them to send a secure, templated fax at the push of a button.
We integrated Fedex with SugarCRM for an easier and transparent shipment process.
We helped one of our clients by creating a way to identify possible duplicate entries based on a unique identifier.
We implemented Sugar for a national message broker who uses Sugar to manage its customers, bookings, and massage therapists.
We customized Sugar for a customer in the energy services industry for an easier look into their employment history.
We built an SMS integration for a customer in the finance industry to help him eliminates manual data entry.
We helped enable our clients to run a single report on all activities in SugarCRM.
We integrated Google Maps into one of our client's SugarCRM system to plot out all of the leads that are within a certain radius of an existing client.
We helped a client in the hospitality industry to better centralize their support system.
We used Sugar to provide an easy and cost-effective solution for the film industry.
We used Sugar to help a healthcare company better streamline their data entry process.
We customized Target Lists in SugarCRM to eliminate having to manually update the lists every time an email went out.
We decided to build an integration to Trello, a third-party project management tool which will help the user to better manage all sorts of projects.
We built an integration between Toggl and SugarCRM that improves user timekeeping.
We built an integration between Sugar and Slack that improves user productivity.