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Last week at SugarCon I got to spend some quality time with Aldo Zanoni, CEO, and Teruel Carrasco, Sales Director, at Omni Technology Solutions. It was a timely meeting because W-Systems had completed, less than a week earlier, a reseller agreement with Omni. W-Systems will be selling and implementing Omni's products, including its Riva Integration Server that synchronizes information between SugarCRM and Microsoft Exchange or Novell GroupWise.
We really like the Riva product because it solves an all-too-common problem with CRM systems: making legacy email clients like Outlook and GroupWise work seamlessly with CRM systems like SugarCRM. Riva does this by providing two-way synchronization of the address book, calendar, and sales data between Exchange, GroupWise, and SugarCRM. This allows CRM users to keep the Outlook or GroupWise client they are accustomed to using while taking advantage of the benefits of a centralized CRM system. Users can view, edit, and delete CRM opportunities and support cases directly from the email client. They can also archive emails from Outlook or GroupWise to SugarCRM easily and quickly. Omni has also built some great tools for automatically creating new contacts and accounts directly from emails by parsing emails for contact information.
Aldo Zanoni, Omni's CEO (that's him below), was a speaker at SugarCon last week and he shared some of his firm's development plans for the Riva product. We can't talk about all of Omni's plans right now but we are excited to see the firm heading in the direction of increased flexibility in its integration with SugarCRM. Stay tuned for more new developments. We'll be writing about new product features as they are released in the coming months.
Until then, we are looking forward to deploying the Riva Integration Server at some existing W-Systems customers as well as some new accounts.
Do you have questions about Omni or the Riva Integration Server? Give us a call or comment below and we'll be happy to help you.
Some pictures of the Omni team taken at SugarCon: