SugarCRM released version 5.1 a few weeks ago and we at W-Systems are happily using it on our in-house system. This version's not perfect and we've certainly uncovered a few quirks and bugs since the new release gained general availability status. But in general, it is one of the strongest SugarCRM upgrades we've seen in a while and it addresses a lot of problems that crept into the product since the SugarCRM architecture was redesigned in version 5.0. Here's a little more about the new features in 5.1 and why we like it so much.
There's a new reporting engine in SugarCRM 5.1 with lots of powerful and cool new features. Some of them include:
SugarCRM has a new wireless interface that allows users to access SugarCRM from any browser-enabled mobile phone. The new wireless interface is device independent and easy to use.
A new tracker system provides data on how SugarCRM is being used and how the application is performing. Managers can use the Tracker to monitor which modules and records are being accessed by users, how often they are logging on to the system, and the online status of each user. Administrators can use the tracker to view system response times and overall CRM system utilization.
SugarCRM's data import tools have been improved, which makes it easier to move data from applications like Excel, Act!, Outlook and Salesforce.com into SugarCRM.
The SugarCRM Module Builder, which was added to the product in version 5.0, has been enhanced in 5.1 with the addition of new data relationship types, a data auditing capability, and support for integration of customer modules onto the SugarCRM Homepage dashlet system.
In future posts, we'll talk about some of the new projects we are completing under SugarCRM 5.1. Most of our hosted customers have now been upgraded so if you have been waiting to complete an upgrade, now is a good time to move forward. And if you've never used SugarCRM before, I encourage you to check it out. SugarCRM has always been highly customizable and very flexible. But now it also has some truly world-class features that enable it to compete with the best, most expensive CRM systems on the market.