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Get a SmartStart: Software to Grow Your Business Webinar Recap

By Sarah Friedlander Garcia | February 3rd, 2017
Audiences: End Users, Administrators

On January 26th, we had a special webinar with Christian Wettre, President and Dennis Smith, VP of Sales at W-Systems where we discussed how your organization can gain immediate value and results with CRM. 

Thank you to everyone who participated in this webinar. Below is the video recording, slide deck, and Q&A.

If you have questions about the SmartStart approach that we discussed during our presentation, feel free to contact us.

Agenda

  • What is CRM?
  • About W-Systems
  • CRM Implementation Challenges
  • The SmartStart Approach
  • The Sugar CRM Platform
  • The Four Pillars of CRM
  • SmartStart Deployment
  • ROI Calculator

Slide Deck


Questions & Answers

  1. Q: Is there any additional cost for the Outlook plug-in or Mobile?
    A: Nope. Sugar is one price, pure model. The Outlook plug-in and mobile access, both from your mobile device, and your iPad is part of your subscription fee

  2. Q: Does the mobile app work on Android (or just iOS)?
    A: Both Android and iOS platforms are supported.

  3. Q: Can I make changes to the CRM myself?
    A: As part of the deployment process, we will work with your local administrator to show them how they're able to augment the system and have the ability to create your fields and customizations to the platform. It is important to point out that in Sugar, the customizations are done through the user interface, so you don't need to be a SQL or a PHP programmer. Simply by taking the proper training, you'll be able to augment the system how you see fit.

  4. Q: My company has an office in Spain. Does it work in Spanish?
    A: Yes, Sugar ships with over 35 languages. The ability to support localized language is part of the platform. Inside of that, there may be some translations that need to be done on certain drop-down values, but the labels themselves will translate as part of the language pack files. 

About the Author
Sarah Friedlander Garcia
Director of Marketing