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SugarCRM Hint 2.0 and Upcoming Features

by Ron Canty & Paul Scondac on October 6, 2017

3 minute read

At SugarCon 2017, we had the chance to see SugarCRM Hint 2.0 in action. Hint is the debut product in the new SugarCRM Relationship Intelligence product line, which automates the gathering of vast amounts of customer information by only requiring a name and email address. In version 1.0, SugarCRM Hint provided Contact Information on a record, Company Information, Social Links and CRM Activity History.

SugarCRM Hint 1.0

SugarCRM Hint 2.0

The new version of Hint was announced at SugarCon 2017:

SugarCRM Hint 2.0

While still requiring only a name and email address, the relationship intelligence service will now include easy-to-use and useful features, and offer more in-depth information on the record and its company:

  • One-Click Updates
    Any information gathered by Hint can be updated in Sugar instantly, eliminating the need to copy and paste.
  • Company Profile
    A fully-fledged profile will now be created for the record’s company, including Company Size, Industry, Location, Revenue, Description, Social Links, etc. This will facilitate making offers to records that cater precisely to their organization’s needs.
  • Recent Company News
    Aggregates news related to the record’s organization, making it easier to stay up-to-date on current events and react accordingly (i.e. congratulating your contact on winning an award or having good quarterly results)

In addition, SugarCRM Hint will be launching in three new countries: Canada, UK, and the Netherlands.

Upcoming Features

While at SugarCon, we also got a sneak peek at the future additions to SugarCRM Hint, such as updating a record’s contact information (i.e. when a record’s job title has been updated), checking for alternate email addresses, and checking for existing accounts in your Sugar instance.

SugarCRM Hint is compatible with Sugar 7.8 and newer releases. It is available for an introductory price of $15 per user, per month for unlimited customer data. For more information on SugarCRM Hint 2.0 features, enhancements and fixes, read the release notes.

If you have any questions about Hint or Sugar, don’t hesitate to contact us.

Slide Presentation from SugarCon 2017 Session